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How Does a Bonus Plan Fit Into Your Practice?
Owning and managing a dental practice comes with various challenges, and ensuring your team is motivated and engaged is a top priority. Implementing a well-structured bonus plan for employees can be a powerful tool to enhance staff morale, improve patient satisfaction and ultimately contribute to...  Read More
 Melissa Turner Episode #158: Transforming the Future of Dentistry
Delve into Melissa’s journey from clinical to non-clinical dentistry, unraveling the motivations and experiences that fueled this transition. The episode explores the moments that led to a significant career change, offering lessons and considerations for dental professionals contemplating...  Read More
 Episode #157: Dr. Eric Block’s Experience with Marketing
  Explore the foundational aspects of marketing broken down into four components, gaining a comprehensive understanding of these crucial elements. Naren Arulrajah, the CEO of Ekwa Marketing, provides insights into the transformative impact of Google, the art of crafting high-converting landing...  Read More
Episode 189 - Requested Replay: Managing Crazy Patients
“It’s important as a dentist to understand that some of your patients are psycho.” ~Dr. Bruce B. Baird The crazy patient. You know the kind I’m talking about. This is the patient you dread seeing. They never have anything positive to say. They complain about everything. They’re nasty to your team....  Read More
The Patient First Podcast Episode 126: Predictions for Dentistry in 2024
We’re at the start of a brand new year and it’s a time for both reflection and projection: reflection on things that happened in dentistry in 2023 and projection, or calculation, of the changes we can expect to see in the industry moving into 2024 and beyond. In this episode of The Patient First...  Read More
Episode With Dr. Mustafa Shah-Khan and Dr. Richard Offut: #611 GPOs: Dentists Banding Together + Keeping Autonomy
Kiera is joined by Dr. Richard Offut and Dr. Mustafa Shah-Khan, co-founders of Synergy Dental Partners, to talk about the power of a dental group purchasing organization (or GPO). This approach is an opportunity for general practitioners to compete with mass corporate offices but preserve their...  Read More
Episode : #610: Buying/Selling Practices The Smart and Legal Way With David Cohen
David Cohen is a master at dental law, joining Kiera in this episode to discuss the transitions of buying/selling practices. The pair touches on the legal side of: trends being seen, pitfalls to avoid, benefits and red flags of selling to DSOs, doctor protection, future partner buy-out, and more. ...  Read More
Episode : #609: Let’s Get Elevated Hygiene With Tiffanie Trader
There’s a lot to know under the umbrella of a hygiene department. Kiera and Tiff touch on what the ideal and most efficient hygiene department looks like — including each hygienist bringing in 3 times their hourly rate — and how to run an assessment to know where your department falls on a 5-star...  Read More
Episode: #608: Real Story: 5X Practice Growth
It’s time for another office autopsy! Kiera shares the example of a practice she’s been working with for three years that has grown in value five times from what it started. In her time with the practice, they’ve successfully switched software, changed collection protocol, created an operations...  Read More
Episode : #605: Getting Real: Acquiring a Practice With Dr. Jenny Perna
Dr. Jenny Perna is once again on the podcast! With Kiera, she gets detailed into the realities of acquiring a new practice, and all the miles that come with it. They touch on the following:          Working with banks during a sale, and how to supplement income               Conversations with the...  Read More
Episode : #606: Dynamite Dental Assistants With Tiffanie Trader
This is an episode dedicated to the dental assistants out there. Kiera and Tiff have both worked and loved working as dental assistants, sucking spit and all. They tease out what July 2023 will entail, methods provided by the Dental A-Team to perfect the cog in the wheel (aka those dental...  Read More
Dr. Anissa Holmes Episode #154: Providing Dentists with Top-Notch Educational Resources
Explore the innovation that is DentalFlix,  discovering its purpose and impact on dental education and content creation. Dr. Holmes reveals the intricacies of content creation and discusses the wide-ranging offerings of DentalFlix. Whether you’re a dental student, practitioner, or enthusiast,...  Read More
Morgan Millett CEO of Front Office Friend. Episode #153: The Importance of Standard Operating Procedures
Join us on a journey with Morgan Millett as she shares her path into the dental industry, unveiling the motivations that led her to become a pivotal figure in the field. Delve into the functionality of Front Office Friend, discovering how it acts as a valuable resource for dental practices....  Read More
Episode 216 - Elevating Case Acceptance
“It feels great that we know we are taking good care of the patient, but also that they allow us to take care of them.” ~Dr. Edmund Liu, Clarksburg Dental Center Case acceptance is a sensitive topic. It can be exciting when things are going your way, and you can also feel defeated when it isn’t....  Read More
Episode #152: Two Most Important Steps to Reduce Insurance Dependence
We kick off the conversation by diving into the world of PPO plans and the typical write-offs that many dentists face. Naren suggests that replacing patients acquired through PPO plans with Google SEO strategies is the first crucial step to reducing insurance dependence.  He emphasizes the...  Read More
Episode 91 – Requested Replay: From Good To Great, Part 3
“Tapping into the talent of people is one of the gifts of great leadership.” – Dr. Victoria Peterson “Help me help you.” I think that is the unspoken mantra of employees in America today. And as a dental practice owner who is crafting your Investment Grade Practice™, you know you can’t bring your...  Read More
The Patient First Podcast Episode 125: Interview with a GI Pathologist Reveals a Vital Opportunity for Oral Healthcare Providers
The field of oral healthcare is poised to overlap closely with pathology, according to Dr. Mohammad Kamal, the CEO and Founder of OMNIPathology Lab. The connection between the mouth and overall health is garnering increasingly more attention in recent times, necessitating the need for improved...  Read More
Episode 188 – Requested Replay: Putting An End to Patient Frustration
“When patients have to keep coming back because the ceramic shade isn’t right it’s very frustrating for you, but more so for your patients…this is why it’s so important for patients to know their risks.” ~Dr. Bruce B. Baird As I keep repeating, your patient’s risk factors are not your problem but...  Read More
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