Podcast/Blog Posts

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AI in Dentistry: Smarter Practices, Better Results
Why AI Dentistry Is No Longer Optional AI dentistry is no longer something to watch from a distance. It is actively shaping how practices operate, how patients engage, and how teams perform. Practices that lean into AI dentistry are seeing stronger systems, more consistency, and better patient...  Read More
Keep Your Head On Straight With AI
Kiera is a guest on The ZeroBalance Podcast with John Stamper! She and John discuss the advancement of software over the past few years, and why the current culmination — artificial intelligence — isn’t something to be skittish around in your practice.  Episode resources: Transcript: The...  Read More
Hygiene Department Growth That Actually Works
Hygiene department growth is one of the most effective ways to improve production, patient care, and team alignment in a dental practice. Many practices want stronger hygiene performance, but struggle to create growth without tension. The issue is rarely effort. It is a lack of clarity and...  Read More
How to Achieve the Coveted Doctor/Hygiene Alignment
Kiera and Dana dive into the hygienist’s mindset (which tends toward patient care over business numbers) and how a doctor can get a full hygiene team on board with metrics and measurables. They touch on the hygienist drought, growing your practice without stepping on your hygienists’ toes,...  Read More
Injury Liability in Healthcare Spaces: What Dentists Can Learn from High-Risk Environments
Understanding the Rise of Incidents in High-Traffic Facilities Slip-and-fall incidents remain among the most common sources of injury claims in places where people move frequently through shared spaces. Facilities that combine heavy foot traffic with moisture, equipment use, and changing floor...  Read More
Vision-Driven Growth is the Panacea Your Practice Needs
This episode is all about your vision for your practice, and how you can use it to propel growth and success. Tiff and Dana share how to create a vision that’s true to you, how to get your team members bought in, how to set goals according to that vision, and so much more. Episode resources: ...  Read More
Did Healthcare Forget How to Care?
Somewhere along the way, healthcare stopped being designed around patients and started being designed around systems. Patients feel it. Clinicians feel it. And deep down, we all know something isn’t working. In this episode, Dr. Bryan Laskin breaks down what happened and how we Take Back Care by...  Read More
Vision Driven Growth in Dental Practices
Vision driven growth is one of the most overlooked ways to create a profitable, sustainable dental practice. Many dentists focus on production goals, collections, and physical growth, but without vision driven growth, those numbers often feel empty and hard to sustain. A practice can hit goals and...  Read More
Table of Contents:          Introduction                What is CPR first aid certification?                Who Needs CPR First Aid Certification               Why is it Required for Healthcare Workers               Why is it Required for Non-Healthcare Workers               Get Certified in CPR...  Read More
Table of Contents:      Introduction      What is CPR first aid certification?      Who Needs CPR First Aid Certification     Why is it Required for Healthcare Workers     Why is it Required for Non-Healthcare Workers     Get certified in CPR and first aid. Today!   Emergencies can happen...  Read More
Google Deleted Your Dental Practice Reviews — Here's Exactly What to Do
When a dental practice has Google reviews deleted, there is no email, no warning, and no explanation anywhere in the dashboard. One morning the count is 94. The next it is 71. The rating has slipped and nothing on the screen tells you why. This guide covers the exact steps to recover deleted...  Read More
How Dental Practices Deal With Bad Reviews (HIPAA Safe)
How Dental Practices Deal With Bad Reviews Without Violating HIPAA When a 1-star rating drops, your immediate instinct is to defend your clinical work. But knowing exactly how dental practices deal with bad reviews separates growing clinics from those facing massive HIPAA fines and suspended Google...  Read More
Why Accountability Problems Hurt Practice Growth
Dental practice accountability is one of the biggest reasons practices feel stuck, overwhelmed, or inconsistent. Most practices do not struggle because they lack effort. Instead, they struggle because expectations and follow through are unclear. Let’s be honest. Many teams say they want...  Read More
Are You the CEO Your Practice Needs?
Kiera is a guest on The Extraction, a podcast by TeamCare, to talk about accountability without the drama. She, along with co-hosts Kyle Bergman and Dr. Sharon Blyler, discuss the sometimes difficult realities of what it takes to be a good leader versus a great leader.  Episode resources: ...  Read More
Seriously, Stop Shying Away From Accountability
Does it seem like there are communication troubles in your practice? Spoiler alert: That usually has to do with accountability. Kiera and Dana riff on why creating an accountability ladder a) isn’t as difficult as you think, and b) will save tons of time, energy, and money. Episode resources: ...  Read More
Dental Practice Profitability Without Cutting Team
Dental practice profitability is one of the biggest concerns for practice owners right now. Expenses are rising, team wages are higher than ever, and many dentists feel stuck trying to balance profitability while still taking care of their team. The reality is, dental practice profitability does...  Read More
Creating the Perfect Gatekeeper to Your Practice
Kiera joins Dr. Paul Etchison on the Dental Practice Heroes podcast to talk about the infamous front desk and how to finally figure out what levers should be pulled and which should be pushed to get the department in ship-shape. The best part about this episode is that Kiera and Dr. Etchison make...  Read More
Why Front Office Training Impacts Your Bottom Line
Front office training is one of the fastest ways to improve collections, case acceptance, scheduling, and overall patient experience in a dental practice. Many dentists focus heavily on clinical excellence, which matters, but the front office is often the department controlling the schedule, the...  Read More
Scale Your Dental Practice AND Reduce Overhead
Re-releasing a DAT listener favorite! Chris Sands and Brent Saunier are on the podcast to talk about the hottest topics in the dental accounting world. Founding partners of Pro-Fi 20/20, these dental CPAs chat with Kiera about how to reduce overhead and expand the number of patients coming in,...  Read More
If You Want to Change the World, Have a Morning Huddle
This episode is all about the simple power of a morning huddle. Tiff and Trish talk about the why behind these daily meetings, including what to include versus not include, how to look for opportunities in the schedule, why everything goes a lot smoother with a bit of communication. Episode...  Read More
Why Morning Huddles Still Matter in Dental Practices
Most dental teams have heard about morning huddles. Some practices do them every day. Others tried them once or twice and decided they were not helpful. Many offices say they simply do not have time. Yet after working with hundreds of dental practices, one pattern becomes very clear. Teams that...  Read More
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