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How to Merge Patients (and Culture) Successfully
Re-releasing a DAT listener favorite! The Dental A-Team is joined by Dr. Nate Tilman! Fascinating history aside (read his bio below), Dr. Tilman talks with Kiera about his unique dental practice situation, how he’s managed to merge five different practices into his own, and a strategy for doing...  Read More
CEO Mindset Starts With You
Dentists often think of themselves as practice owners, not CEOs. Yet the moment you opened your practice, you became the CEO. Whether you claim that role or not shapes how your team performs, how decisions are made, and how stressful your daily life feels. The CEO mindset is about leading with...  Read More
Design Your Practice Vision Like a CEO
Tiff and Monica break down what it takes to operate your practice like a CEO in 2026, including mindset (especially if you don’t exactly feel like a CEO), leadership team delegation, dialing in goals, and more. Episode resources: Transcript: The Dental A Team (00:00) Hello, Dental A Team I am...  Read More
Get Patients To Say YES To High-Dollar Cases
If you want high-dollar procedures done more often in your practice, this is the episode for you. Kiera specifies what needs to be in place, including skillset, morale, and language. This kind of case acceptance goes beyond the everyday appointments, and Kiera explains the difference. Episode...  Read More
How To Increase High-Dollar Case Acceptance
*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" tabindex="-1" dir="auto" data-turn-id="c81b8c4f-230d-4086-81d7-4c64f692bfad" data-testid="conversation-turn-104" data-scroll-anchor="true" data-turn="assistant"> Case acceptance is one of the most...  Read More
Dentistry, the branch of medicine dedicated to the study, diagnosis, prevention, and treatment of disorders related to the oral cavity, teeth, gums, and associated structures, plays a crucial role in overall health. Often overlooked, oral health is intrinsically linked to systemic well-being, with...  Read More
Best Approach to Production vs Patient Focus
Production vs patient focus is one of the most common tensions in dental practices. Teams feel it, doctors debate it, and offices often believe they have to choose one side. Either the practice is numbers driven or it is people driven. The truth is that production vs patient focus is not a choice...  Read More
It’s Time For a Test
Is your practice patient- or production-driven? The answer should be purpose-driven. Kiera talks about how shifting your core values in a certain way can actually grow everything else. Episode resources: Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and I...  Read More
Bringing Energy Back Into Your Team
Team bonding works best when it feels natural, not forced. In dental offices, teams spend more time together than they do with most people in their personal lives. When bonding feels awkward or performative, it creates resistance instead of connection. The strongest teams are built through shared...  Read More
The Secret Sauce to the Perfect Onboarding Process
Tiff and Monica talk about the fundamental elements to include when onboarding a new team member, and some of them might surprise you. Episode resources: Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. Welcome back. I am just so happy to have all of you. know there are...  Read More
Hiring Dental Staff With Culture In Mind
Hiring dental staff looks nothing like it did a decade ago. A practice could post a basic ad, interview whoever walked in, plug them into the schedule, and hope it worked. Today it requires clarity and intention. Candidates want connection and growth. They want to feel part of something, not just...  Read More
THIS is The Best Gift to Your Team
Dentistry runs at full speed most days. Phones ring, ops flip, insurance questions pile up, and the doctor is pulled in ten directions at once. When life feels like this, the most powerful team gift is not a bonus or a party. The most powerful team gift is your presence. Presence is the team gift...  Read More
The Best Present on a Day Full of Presents
Merry Christmas and Happy Holidays from the Dental A-Team! Kiera encourages listeners to acknowledge and celebrate the people in their lives in real time. Episode resources: Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. This is Kiera and Merry Christmas. I hope that you...  Read More
How Proper Patient Support Enhances Dental Treatment and Recovery In the field of dentistry, patient comfort and support are often overlooked during treatment and recovery. However, providing the right level of support can make a significant difference in a patient’s overall experience and...  Read More
Bring Excitement Back to Dental Teams
Dental teams work relentlessly all year, yet many offices overlook how much energy comes from simple fun. The holidays prove that people respond to anticipation, shared moments, and celebration. That same emotional lift can exist inside a dental practice long after December ends. Anticipation...  Read More
The Right Kind of Spice for Your Practice
As the holiday cheer permeates our day-to-day, know that that same kind of energy and excitement can be found in your practice year-round! Kiera talks traditions, countdowns, and culture from a dentistry perspective. Episode resources: Transcript: The Dental A Team (00:00) Hello, Dental A...  Read More
What Smart Buyers Check Before Purchasing a Practice
Buying a dental practice should feel exciting, not confusing or chaotic. The smartest buyers slow down, study the real picture, and make sure the practice aligns with their long-term plans. Too many dentists fall in love with the idea of ownership, sign the deal quickly, and discover later that the...  Read More
When Patients Cross the Line | Part 1 (E.313)
Brief Overview of the Episode In part one of this two part series, Regan Robertson puts Dr. Chad Johnson and Dr. Maggie Augustyn in the interview seat to explore how contrast becomes a teacher in dentistry. Through real patient encounters, one centered on pricing pressure and another on a deeply...  Read More
Where Are You in Your Business’s Life Cycle?
Kiera compares the stages of a business to the stages of the human life cycle, from the infancy of a startup, to the chaos of money flow without systems, to the growing profitability of early adulthood, and so on. The goal is, of course, to reach maturity, where the business can run on its own,...  Read More
Understanding the Dental Practice Life Cycle
The dental practice life cycle is one of the most useful ways to understand why a business feels chaotic, stuck, or ready for growth. When owners can identify where they sit in the dental practice life cycle, it becomes easier to see what needs to change and how to move toward a practice that feels...  Read More
Are You Looking Ahead For Your Practice?
Tiff and Trish discuss the often ignored practice transition — are you looking ahead for your practice? Ten years out? Thirty years? The two consultants discuss what to keep in line now so that any changes on the horizon are received with minimal panic and damage. Episode resources: ...  Read More
Build Value Early with Dental Practice Transition Strategies
Dental practice transition strategies are often viewed as something to think about only when a doctor is preparing to sell. In reality, the practices that transition smoothly are the ones that planned for it long before the decision was made. A strong transition is not a quick fix. It is the...  Read More
This Is the Holy Grail of Dentistry
Dr. Pia Lieb returns for a second part on the podcast. In this episode, she talks about being obsessed with your craft, and why that extra 10% for patients will take you miles. Episode resources: Transcript: Kiera Dent (00:10) I love that you, ? I think this is probably what's made you...  Read More
A Conversation With the Michelangelo of Dentistry
Kiera is joined by renowned cosmetic dentist Dr. Pia Lieb to talk about Dr. Lieb’s journey in her field, as well as her insights into what the rich and famous ask for (and pay for) when it comes to their teeth. Episode resources: Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners....  Read More
The Power of Delegation in Multi-Practice Growth
Why Delegation Defines Multi-Practice Success Dentists who expand into multiple locations often do so with excitement and ambition. But very few anticipate the growing pains that come with scaling. The truth is, delegation is not just a skill, it is the foundation of successful multi-practice...  Read More
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