Blog Posts

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These Are the Characteristics of An Effective Leader
Tiff and Kristy go into the DNA of an effective leader. These are the common traits that Dental A-Team has seen from the top dental practices, with Tiff and Kristy breaking down how exactly these leaders were able to cultivate such characteristics. Episode resources: Transcript: The Dental A...  Read More
Effective Leadership in Dentistry: Building Culture and Engagement
Fostering a positive team culture and boosting engagement starts with effective leadership. The way you show up as a leader doesn’t just guide your practice, it sets the tone for how your team performs, grows, and thrives every single day. Lead with Vision and Consistency Your team is always...  Read More
The Guiding Principle of a Successful Practice Is _________
Kiera shares with listeners how to run quarterly meetings to get clarity, alignment, and accountability. She touches on the creation of 90-day plans, creating a definition of done, and why instilling a traction cadence is so helpful and practical. Episode resources: Transcript: The Dental A...  Read More
Transform Cold Rejections into Warm Leads with the ARENA Strategy | GMS
Hot Take: What if the biggest marketing mistake isn’t your ads, scripts, or flyers, but the fact that you walk away after the first ‘no’? Think about it, two practices, same city, same budget. One doctor gets shut down by a gatekeeper and walks away. The other doctor turns that same “no” into a...  Read More
In a nutshell, I guess no good deed goes unpunished....and I should collect up front. A new patient came in with an emergency fracture, who was referred to me from a good patient in my neighborhood. She had a lot of decay and a fractured tooth with discomfort. I followed protocol, consent forms...  Read More
Let Them: The Leadership Strategy That Helped Our Clients Grow
Most dentists didn’t get into this field to manage people. Yet here you are, juggling patients, payroll, treatment planning, and team dynamics… while also trying to grow. Burnout creeps in, especially when it feels like you have to control everything to keep things from falling apart. What if the...  Read More
Reduce Stress, Lead With More Confidence & Stop Micromanaging
It’s book club time! Kiera talks about  by Mel Robbins and how the method can propel leaders into the best versions of themselves. Episode resources: Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and today is book club time. It's been a hot minute since...  Read More
Are You Becoming The CEO Dentist
If you’re a dentist who owns your practice, you already hold the title of “CEO.” But wearing the title and living the role are two very different things. The real CEO dentists aren’t stuck in the day-to-day. They lead with vision. They empower their teams. They scale without sacrificing their time,...  Read More
How Dental Practices Can Stay in Compliance with EEOC Guidelines
Dental practices must adhere to the guidelines set by the U.S. Equal Employment Opportunity Commission (EEOC) in order to ensure they are providing a fair and non-discriminatory workplace for all employees. The EEOC enforces federal laws that prohibit discrimination against job applicants and...  Read More
Dental CEOs 101
Is running a dental practice the most stressful part of your life? Does hiring and retaining the right people seem impossible? Do you question whether dentistry was the right choice for you? Kiera reflects on DAT’s recent CEO Dentist Webinar, including what dental leadership ideally looks like —...  Read More
How Dental Medical Spas Can Avoid a Dental Board Complaint
Dental medical spas combine cosmetic dentistry with spa-like treatments, offering patients a blend of aesthetic procedures and relaxation services. These facilities are growing in popularity as they provide services such as teeth whitening, Botox injections, dermal fillers, laser treatments, and...  Read More
Preventing Sexual Harassment in the Dental Practice
Sexual harassment in the workplace is a serious issue that can have significant legal, emotional, and financial consequences for a dental practice. Dental practice owners have a responsibility to ensure a safe, respectful, and harassment-free environment for all employees. This includes...  Read More
Do You Know Where Your Patients Are Coming From? Ditch the Guesswork and Focus Where It Counts | Amanda Kepshire | 572
From “How Did You Hear About Us?” to Full-Funnel Tracking — w/ Amanda Kepshire (CallRail) Would you trust a front desk checkbox to decide where your marketing budget goes or do you want the actual data on which ads and channels are driving patients? That’s the exact gap Amanda Kepshire uncovers and...  Read More
Are You Misunderstanding Work-Life Balance?
Tiff and Kristy break down the concept of work-life balance, and why so many people can’t seem to acquire it. Episode resources: Transcript: The Dental A Team (00:00) Hello Dental A Team listeners. I am back today and you know, this is me Spiffy Tiffy I never say my name and I just assume...  Read More
From Likes to Loyalty: Building Dental Referrals
In a world where marketing fads change overnight, one principle holds true for every private practice: a strong reputation is still your most valuable asset. But how you build and protect that reputation has evolved. In a recent conversation with Dr. Len Tau, dental marketing strategist and author...  Read More
The Right DNA For Success
Kiera shares some motivation everyone could use a bit of right now, especially if you’re facing significant challenges. Her episode reading recommendation: Miracle Morning by Hal Elrod. Episode resources: Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera. And...  Read More
The Secret Sauce to Hiring
Kiera and Kristy talk listeners through the patience of the hiring process, with specific attention to understanding training capacity, establishing onboarding expectations, utilizing available resources — and what to do when you do all this already, and it still doesn’t seem to work. Episode...  Read More
Create Momentum in Your Life with a Simple Morning Routine
In the fast-paced world of dentistry, it’s easy to pour into patients, team members, and your practice while leaving little left for yourself. But what if the secret to becoming a more fulfilled, focused, and effective dental professional starts before you even walk into the office? As a dental...  Read More
Smart Hiring Strategies in Today’s Dental Market
Hiring in dentistry has become one of the most difficult challenges practices face today. Whether it’s finding hygienists, assistants, or strong front office team members, many practices are feeling the squeeze of a competitive and limited market. The good news: with the right mindset and approach,...  Read More
How to Avoid Burnout as a New Practice Owner: The Path to a Balanced Leader | Dr. Simone Ellis | 570
Here’s the Hard Question If your dental practice is hitting record revenue but you’re running on fumes is it smarter to double down and keep scaling (risking burnout, broken systems, and staff turnover) OR sell at the peak to protect your health, family time, and long-term career longevity? ...  Read More
The Tool to Making Those Difficult Conversations Easy
Kiera talks about the concept “going into the storm,” aka how to approach those difficult conversations with team members, and how this builds trust as a practice.  Episode resources: Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera. And today I think is gonna be a...  Read More
Which Is Better: Paying Employees Based Off Production or Collections?
Tiff and Kristy discuss the ongoing challenges of hiring, including how incentives and mentalities have shifted over the past five years — and what you, as someone hiring, can do about it. Part of the discussion includes the pros and cons of how to pay team members. Episode resources: ...  Read More
Office Autopsy: How to Know If You’re Producing Enough
Kiera and Kristy break down a few reasons why your practice might not seem (or might not be, period) to have any money. They touch on how to find your profit point, knowing your debt, staying on top of collections and AR, and more. Episode resources: Transcript: The Dental A Team (00:00)...  Read More
Catching The Falling Knife
DISCLAIMER:  I’m not an attorney, I’ve spent millions on legal fees, and I stayed at a Holiday Inn Express last night.  This is not legal advice! We are seeing a pronounced uptick in financially distressed private practices of all sizes and varieties across the country. There is no singular...  Read More
How Dental Leaders Build Stronger Teams Through Difficult Conversations
In dental practices nationwide, one skill separates thriving teams from those stuck in frustration: the ability to have difficult conversations swiftly and effectively. Leadership isn’t about avoiding conflict, it’s about facing it with clarity, empathy, and a desire to move forward. The Buffalo...  Read More
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