“When patients have to keep coming back because the ceramic shade isn’t right it’s very frustrating for you, but more so for your patients…this is why it’s so important for patients to know their risks.” ~Dr. Bruce B. Baird
As I keep repeating, your patient’s risk factors are not your problem but your patients don’t know that unless you tell them.
All they have are their own ideas of how long their dental work should take and when it takes longer they get frustrated and angry and blame you.
I don’t know if you’ve ever had a patient with high aesthetic risk have to come in three or four times to get their ceramic matched. Of course, it’s frustrating for you but think about what your patient is feeling. What are they thinking when you’re trying their crown for the 3rd or 4th time? They think you don’t know what you’re doing, that you’re a terrible dentist.
That is absolutely not the case. So how do you alleviate this problem?
The answer is simple: you have to In this podcast episode I’m going to share a few methods I learned over the years to set myself and my team up for success:
- How to help patients understand their risks
- What to say when you share your treatment plan
- Using patient education as a practice-building tool
Never miss an episode! Subscribe on iTunes & Spotify. Visit us at http://www.productivedentistpodcast.com
https://productivedentist.com/podcasts/the-productive-dentist-podcast/episode-188-requested-replay-putting-an-end-to-patient-frustration/
Putting An End to Patient Frustration