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Dental Team Roles That Drive Performance
Dental team roles are one of the most overlooked factors when a practice feels inconsistent. Many offices assume systems are the issue, but in reality, unclear or misaligned roles are often the root cause. When expectations are not defined or the wrong person is in the wrong position, even strong...  Read More
Multi Practice Management That Scales Without Chaos
Multi practice management can create real growth for a dental organization, but it often introduces complexity that many practice owners do not anticipate. Expanding beyond one location changes how leadership, systems, and accountability must operate. Without the right structure, growth can...  Read More
How to Stay Sane With Multi-Practice Ownership
Dear listener, it is possible to scale your practice and keep your sanity! Kiera discusses three overall pieces of advice for those who have expanded/want to expand to multi-practice ownership, including centralizing atmosphere and tactics, establishing leadership infrastructure, and keeping your...  Read More
Bridging Front and Back: The Critical Role of Patient Care Coordinators | Dr. Jaspreet Gill | 603
Here’s what I learned:             “The best return is the one that gives you your mind back.”         ROI isn’t just money... it’s time, clarity, and reduced stress. The right decision removes friction from daily operations.             “Every handoff is a place where trust can quietly break.”...  Read More
Case Acceptance Systems That Actually Work
Case acceptance is one of the fastest ways to grow a dental practice without adding more patients or extending hours. When case acceptance improves, production increases, schedules stay full, and patients complete the care they need. Most practices assume this is a sales issue, but in reality, it...  Read More
Double Your Case Acceptance in 30 Days
Dental A-Team is all about case acceptance. In this episode, Kiera shares how a practice can double its case acceptance in one month (or even one day! She has receipts!). She gives five tactical tips practices can apply today to refine that acceptance and start upping that percentage of “yes.” ...  Read More
This Is the Number One Stressor for Doctors
This episode is all about the stress of people — managing them, working with them, attending to them, etc. Tiff and Kristy discuss what it means to manage results and lead people, and how sticking to systems of accountability in your practice can take a lot of that stress off your shoulders. ...  Read More
People Management for Dental Teams
People management is one of the biggest reasons a dental practice feels stressful, even when it appears that systems are the issue. In many offices, people management is the real driver behind missed expectations, unclear accountability, and team tension that keeps the practice from performing at...  Read More
1693 Scale vs Soul : Dentistry Uncensored with Howard Farran
1693 Scale vs Soul : Dentistry Uncensored with Howard Farran In this episode, Howard Farran sits down with Arun Mehra, Founder and CEO of Samera Business Advisors and a UK Chartered Accountant with over 20 years of experience advising dental businesses. Together they tackle some of the most...  Read More
Has Your Practice Undergone the Invisible Friction Audit?
It’s time to perform a special audit in your practice! This one is called the Invisible Friction Audit. Kiera guides listeners through how to catch problems that might not be very obvious, but are total gamechangers in terms of practice operations. Episode resources: Transcript: The Dental A...  Read More
Dental Practice Audit to Fix Hidden Problems Fast
If a practice feels busy but still off, a dental practice audit can help uncover what is quietly slowing things down. Most challenges inside a practice are not obvious. They build over time through small inefficiencies, delayed decisions, and unclear systems that no one is actively addressing....  Read More
Dental Practice Profit: What Owners Must Track
Why dental practice profit matters more than production Dental practice profit is one of the most important numbers in a practice, yet it is often overlooked. Many practices focus heavily on production and assume that a full schedule equals success. In reality, a busy schedule does not always...  Read More
Do You Know the Most Important Numbers?
Re-releasing a DAT listener favorite! Morgan Hamon, president of HDA Accounting Group, is on the pod! HDA is a dental-specific accounting group, and knows dentistry inside and out. Kiera and Morgan discuss profit margins, benchmarks, and AR aging, plus why having good financials will help you...  Read More
Top 4 KPIs a Business Owner MUST Know
Tiff and Kristy shine a light on key performance indicators that won’t just propel a dental practice to success, but any business. This includes knowing your numbers (stop treating them like the bogeyman!), locking in production, case acceptance, and diagnosis. Episode resources: Transcript:...  Read More
Dental KPIs That Drive Profit
Dental KPIs give practice owners clarity on what is actually happening in the business. Without dental KPIs, it is easy to feel busy, see a full schedule, and still not know if the practice is truly growing or just staying afloat. That uncertainty is more common than most dentists think. Many...  Read More
1692 Productive Dentist Academy : Dentistry Uncensored with Howard Farran
Episode #1692 : Dentistry Uncensored with Howard Farran, Victoria Peterson of Productive Dentist Academy shares powerful insights on building a practice that’s not just profitable—but truly sustainable. From honoring the legacy of co-founder Dr. Bruce Baird to navigating private equity, AI, and...  Read More
Turning Rivalry into Results: The Power of Collaboration in the Dental Field | Dr. Chethan Chetty | 601
I just had the former president of the Academy of General Dentistry and owner of a multi-doctor practice on the podcast: Dr. Chethan Chetty     “People don’t solve problems where they feel exposed, they solve them where they feel understood.”     Solving team conflict publicly can backfire;...  Read More
AI in Dentistry: Smarter Practices, Better Results
Why AI Dentistry Is No Longer Optional AI dentistry is no longer something to watch from a distance. It is actively shaping how practices operate, how patients engage, and how teams perform. Practices that lean into AI dentistry are seeing stronger systems, more consistency, and better patient...  Read More
Keep Your Head On Straight With AI
Kiera is a guest on The ZeroBalance Podcast with John Stamper! She and John discuss the advancement of software over the past few years, and why the current culmination — artificial intelligence — isn’t something to be skittish around in your practice.  Episode resources: Transcript: The...  Read More
How to Achieve the Coveted Doctor/Hygiene Alignment
Kiera and Dana dive into the hygienist’s mindset (which tends toward patient care over business numbers) and how a doctor can get a full hygiene team on board with metrics and measurables. They touch on the hygienist drought, growing your practice without stepping on your hygienists’ toes,...  Read More
Hygiene Department Growth That Actually Works
Hygiene department growth is one of the most effective ways to improve production, patient care, and team alignment in a dental practice. Many practices want stronger hygiene performance, but struggle to create growth without tension. The issue is rarely effort. It is a lack of clarity and...  Read More
Vision-Driven Growth is the Panacea Your Practice Needs
This episode is all about your vision for your practice, and how you can use it to propel growth and success. Tiff and Dana share how to create a vision that’s true to you, how to get your team members bought in, how to set goals according to that vision, and so much more. Episode resources: ...  Read More
Yelp vs Google Reviews for Dental Practice: The One Most Dentists Are Ignoring
Which Platform Do Patients Actually Use to Find a Dentist? The numbers aren't close. About 66% of patients use Google to research dental providers before booking. Yelp sits at roughly 35%. And Google reviews directly influence where you appear in the Map Pack — the three local results that capture...  Read More
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