The Stress-Free Dentist Podcast and Blog
The Stress-Free Dentist Podcast and Blog
Dr. Eric Block, DMD, CAGS, FICOI, FICD, FAADS, FIADFE, is a full-time dentist in Acton, MA. He is known as the Stress-Free Dentist and hosts the Stress-Free Dentist Podcast. His goal is to help make dental professionals' careers more enjoyable.
The Stress-Free Dentist

Morgan Millett CEO of Front Office Friend. Episode #153: The Importance of Standard Operating Procedures

Morgan Millett CEO of Front Office Friend. Episode #153: The Importance of Standard Operating Procedures

12/27/2023 10:03:00 AM   |   Comments: 0   |   Views: 1

Join us on a journey with Morgan Millett as she shares her path into the dental industry, unveiling the motivations that led her to become a pivotal figure in the field. Delve into the functionality of Front Office Friend, discovering how it acts as a valuable resource for dental practices. Explore topics such as The Slack Channel’s collaborative spirit, the importance of Standard Operating Procedures, and insights into addressing inefficiency in dental practices. The episode concludes with amusing insurance claim stories, offering a lighthearted perspective on the unexpected moments in the world of dental administration. Tune in for more insights from Morgan Millett, the founder of Front Office Friend.



Dr. Eric Block is a full-time practicing dentist in Acton, Massachusetts, and a husband and father of two kids. He is known as The Stress-Free Dentist and hosts the Stress-Free Dentist Podcast.

He is the author of three non-fiction books and one children’s book. He lectures nationwide, helping dentists become more efficient, productive, and less stressed. He co-founded the International Academy of Dental Life Coaches or, which matches dental professionals with life coaches who understand dentistry.

He is a wellness ambassador for the American Dental Association and is a former chairman of the Health and Wellness Committee for the Massachusetts Dental Society. He can be reached at

Episode Timestamps

  • 00:00:13 – Introduction to the episode
  • 00:01:23 – Introducing the guest
  • 00:02:00 – Birth of Front Office Friend
  • 00:05:20 – How Morgan got into dentistry?
  • 00:06:33 – How Front Office Friend work?
  • 00:08:40 – What is a Slack Channel?
  • 00:09:30 – What is a Standard Operating Procedure?
  • 00:14:56 – What causes a lack of efficiency in dentistry?
  • 00:17:34 – How does the Front Office Friend guide dental practices?
  • 00:19:09 – Crazy insurance claim stories
  • 00:22:12 – How to get a hold of Morgan?
  • 00:22:30 – Advice for young dental professionals and entrepreneurs
  • 00:25:04 – Outro
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