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Episode #990: This Is How Much Money You Lose When a Patient Cancels
Tiff and Dana talk about a large trend happening in dental practices this year: last-minute cancellations, and why it’s such a stressor for the doctors. They share how to notice the signs of no-shows further in advance, plus ways to troubleshoot the problem. Episode resources: Transcript...  Read More
Revolutionizing Dental Office Efficiency: How Virtual Receptionists Can Enhance Patient Care
In today’s fast-paced world, dental practices are constantly looking for ways to improve efficiency while maintaining high levels of patient care. One of the most transformative solutions to emerge in recent years is the use of . These remote professionals offer a range of services that can...  Read More
Start Up the Right Way (E.247)
In this solo episode, Dr. Bruce Baird answers a vital question from a startup dentist: "How do I schedule for productivity from the beginning?" Bruce lays out a clear and powerful roadmap that flips the traditional scheduling mindset on its head. Instead of squeezing new patients into hygiene or...  Read More
Episode #989: 3 Strategies to Get Team Members to Actually Stick Around
A lot of practices are concerned about keeping their team members on board right now. In this episode, Kiera lays out 3 effective ways to create a workplace that employees want to show up to, leading to a happier office crew and happier patients.  Episode resources: Transcript Kiera Dent...  Read More
Lonely at the Top, Leading with Authority (Even When You’re Friends)
We’re diving into a topic many practice managers quietly struggle with—what happens when your team feels more like friends than employees? Dana and Sandy tackle a heartfelt listener question: “How do I manage a team I’ve been friends with for years?” Whether you were promoted from within, or...  Read More
How Local SEO Can Attract New Patients with Local SEO for Healthcare
How to Attract New Patients with Local SEO for Healthcare  Why Local SEO Matters for Doctors With 77% of patients starting their healthcare journey on  Google, it’s vital for medical practices to appear prominently in search  results. A strong local SEO strategy helps your practice show up before...  Read More
From Survival to Legacy: Navigating the Lifecycle of a Dental Practice
As business owners and leaders, we're no strangers to seasons of growth, change, and reflection. Whether you're building a practice from scratch, scaling to multiple locations, or considering a transition, the lifecycle of a dental practice parallels the journey of personal evolution. This...  Read More
The Patient First Podcast Episode 174: Founder of SmartChair.AI Explains the Benefits of Tracking Dental Chair Time
As a practicing dentist, Dr. Khamir Patel is all too familiar with the challenges of juggling manual data entry with treatment time and the typical vigors of running a business and managing a team. He’s also passionate about integrating innovative technology into healthcare, making him an ally of...  Read More
How to Minimize Last-Minute Cancellations in Your Dental Practice
Few things are more frustrating than last-minute cancellations—they throw off the schedule, leave revenue gaps, and disrupt the team’s workflow. While cancellations will never be completely avoidable, proactive scheduling strategies and better patient communication can significantly reduce their...  Read More
When Tragedy Strikes: Why Disability Insurance Matters for Dental Practitioners [Podcast]
In dentistry, we often focus on clinical excellence, patient care, and practice management—but what happens when unexpected tragedy strikes? At The Authentic Dentist, we recently encountered a situation that brought this question into sharp focus, compelling us to have an authentic and vulnerable...  Read More
When Tragedy Strikes: Why Disability Insurance Matters for Dental Practitioners
In dentistry, we often focus on clinical excellence, patient care, and practice management—but what happens when unexpected tragedy strikes? At The Authentic Dentist, we recently encountered a situation that brought this question into sharp focus, compelling us to have an authentic and vulnerable...  Read More
3 Easy Ways to Boost Team Morale in Your Dental Practice
Let’s face it—dentistry can be tough. Between back-to-back patients, treatment planning, scheduling challenges, and the ever-changing landscape of insurance, it’s easy for team morale to slip. But here’s the truth: a happy, engaged dental team isn’t just a “nice to have”—it’s essential to...  Read More
Episode 53: Rock Dental Brands on How to Choose the Right DSO
In this episode, Dustin Burleson sits down with the powerhouse leadership team behind Rock Dental Brands to answer one of the most pressing questions in modern dentistry and orthodontics: How do I avoid choosing the wrong DSO? You’ll hear directly from CEO Kristi Casey, Chief Development Officer...  Read More
When Trust is Broken: Navigating Embezzlement in Dental Practices [PODCAST]
Building an authentic dental practice requires trust in your team—but what happens when that trust is violated? Dr. Allison House shares her personal experience with embezzlement and offers guidance for dentists who suspect something isn't right with their numbers. The Warning Signs of...  Read More
When Trust is Broken: Navigating Embezzlement in Dental Practices [BLOG]
Building an authentic dental practice requires trust in your team—but what happens when that trust is violated? Dr. Allison House shares her personal experience with embezzlement and offers guidance for dentists who suspect something isn't right with their numbers. The Warning Signs of...  Read More
Episode #988: How to Prevent 90% of Treatment Plan Objections
Today’s case acceptance focus is all about presenting the treatment plan and sequencing. Kiera shares language to use and the kind of confidence to adopt when discussing game plans with patients, and why it will stop objections in their tracks nine times out of ten. Episode resources: ...  Read More
What Great Dentists Get Wrong About CPAs (E.285)
"Accountants know the cost of everything and the value of nothing." ~Chris Sands Dentists are great at dentistry—but most struggle when it comes to financial clarity. In this episode, Chris Sands, co-founder of Pro-Fi 20/20, shares how his team is reshaping the role of CPAs in dental...  Read More
Episode #987: Add Multiple Millions To Your Practice By Increasing This One Thing
Case acceptance is 80% psychology and 20% skill. Kiera gives tangible tips on how treatment coordinators and doctors can get in the right frame of mind for that successful case acceptance, including no more assuming someone’s financial capabilities, understanding people’s motivators, and learning...  Read More
Fix Your Team Issues by Fixing Yourself (E.246)
"You’re not really fixing team problems—you’re fixing yourself." ~Dr. Bruce Baird Dentists often complain about bad teams. But the hard truth? It's usually a leadership gap. In this straightforward and practical episode, Dr. Bruce Baird shares decades of wisdom on how to stop blaming the...  Read More
Episode #986: Stop Letting Patients Slip Through the Cracks
Tiff and Kristy look into re-care and re-activation in practices, including adopting a healthy mindset about patient outreach, encouraging medical readiness out of those patients, and steps your team can take today to ensure scheduling happens every time. Episode resources: Transcript: The...  Read More
The Patient First Podcast Episode 173: Emily Letran, DDS on What it Takes to Become an Entrepreneur in Dentistry
What if everything you’ve heard about entrepreneurship in dentistry is wrong? According to one of the most successful business people in our space, entrepreneurship is something every dentist should aspire to and it is about far more than striving for more money. Emily Letran, DDS is not just a...  Read More
The Moral Obligation to Sell: Reframing Healthcare Communication in Dentistry [PODCAST]
In dentistry and healthcare, the word "sales" often triggers an immediate cringe reaction. Yet, as explored in a thought-provoking conversation between Shawn Zajas and Dr. Allison House on The Authentic Dentist podcast, there's a profound truth healthcare professionals must confront: if you have...  Read More
The Moral Obligation to Sell: Reframing Healthcare Communication in Dentistry [BLOG]
In dentistry and healthcare, the word "sales" often triggers an immediate cringe reaction. Yet, as explored in a thought-provoking conversation between Shawn Zajas and Dr. Allison House on The Authentic Dentist podcast, there's a profound truth healthcare professionals must confront: if you have...  Read More
Vacation-Proof Your Practice
Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits, Sandy breaks down how to set your team up for success before you leave—so you can truly unplug. They cover...  Read More
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