"Culture comes first. Technology is just icing on the cake." – Dr. Chris Comer
Brief Overview of the Episode
Growth hides dysfunction until the stall exposes it. In this episode, Dr. Chris Comer and Regan Robertson unpack how small operational misalignments become leadership turning points. From fixing chaotic scheduling to hiring his first office manager, Dr. Comer shares how delegation and trust rewired his practice. He talks candidly about team resistance, training, and the emotional control it takes to lead through change. This is a blueprint for maturity in leadership and calm in growth.
What This Episode Reveals
• How bad scheduling creates burnout without production to show for it
• Why culture must stabilize before technology can thrive
• The power of hiring from outside dentistry
• Why delegation expands authority instead of losing it
• How emotional steadiness separates growth from chaos
What You’ll Learn
• How to realign your team when momentum stalls
• How to train, delegate, and still verify
• How to adopt new technology without resistance
• How team-driven problem solving builds culture faster than directives
• Why team training often outperforms doctor CE for growth
If This Sounds Familiar
• You are producing more but enjoying it less
• Your schedule feels packed but the days blur together
• You keep adding technology but culture lags behind
• You do not want to lose control, yet you want more freedom
Next Steps
You cannot outproduce misalignment. Growth without people alignment is just expensive chaos. Hear how Dr. Comer turned a down quarter into sustainable momentum through leadership, patience, and trust.
Start Your Calibration Today
For less than the cost of one crown a month, your team can access the full CCI platform: on-demand training, live masterminds, and a supportive online community dedicated to helping dental teams thrive. Download our free guide: 5 Hidden Signs That Kill Case Acceptance to uncover where misalignment is costing your practice. Or take the first step today and enroll your team in Clinical Calibration Institute. Because when your team is aligned, case acceptance grows, stress drops, everyone feels safe, and every patient gets the level of care you know they deserve.
Culture Before Crowns (E.309)