Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
Blog By:
Sandy Pardue
Sandy Pardue

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Ground Marketing with Michael Arias
The Ground Marketing Guy, Michael Arias Sandy Pardue and Dana Salisbury met up with Michael Arias to discuss how he helps dentists with ground marketing. As an added bonus, Dana recites a Shel Silverstein poem from memory, learned as a child. You'll want to hear this - check it out and subscribe...  Read More
Building Your Dream Practice, Part 1
Sandy Pardue and Robert Westerman, DDS discuss what it takes to build the dental practice of your dreams in Part 1 of this multi-part podcast series. The Practice of Your Dreams   Read More
Sandy Pardue & Mark Dilatush of NPI
Sandy Pardue and Mark Dilatush w/ NPI   Read More
A Practice Management Talk w/ Sandy Pardue, Ep. 2
A Practice Management Talk w/ Sandy Pardue, Ep. 2   Read More
A Practice Management Talk w/ Sandy Pardue, Ep. 1
                                                                                                   A Practice Management Talk w/ Sandy Pardue, Ep. 1                                       Sandy Pardue of Classic Practice Resources discusses the issues facing dental practices today.  Read More
Consultant Tip: Calling to Schedule Recall Appointments
Once you have the patient (or parent) on the phone, set an appointment. Briefly, the sequence for recall dialogue is: 1. Get the patient or parent on the line. 2. In a cheerful, pleasant manner, identify yourself and the office: "Hello, Mr. Jones, this is _______ from Dr. Goodtooth's office!" 3....  Read More
Consultant Tip: Ask the Right Kind of Questions When Scheduling
. 1. As a first or opening question, use one to which the person will readily agree, such as these: "You do want to be put on recall, don’t you?" 2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot...  Read More
Consultant Tip: The Attitude of the Scheduler
1. Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works! 2. Be calm, confident and feel good about what you are doing. 3. Your honesty and integrity are easily perceived by the patients and are effective in getting them to follow your...  Read More
If you have a staff problem, it turns into a system problem. And vise versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to handle. And very often, you have three things to handle— The Staff Infection,...  Read More
10 Actions for Increasing Treatment Acceptance Are you seeing the backs of a lot of patients’ heads? Are patients needing treatment and not accepting what you are proposing? The reality is that treatment...  Read More
There are many things a hygienist can do to increase personal production. I highly recommend that you generate and print a report from your software showing the procedures and production by individual code. Do this for each hygiene provider in the practice. Look at the procedure counts for the...  Read More
Hello Townies! I have prepared a page on our website for Townies to have access to my blog posts, various articles and practice management tools. I'll be adding more as time goes on. You can access our Townie Resource Page If there is something you don't see that you'd like, please don't...  Read More
Consultant Tip: Sure-Fire Ways to Grow Your Practice
There is a strong leader and a solid ethical team. Patients are thanked for referring others to the practice. They are organized and have real-world systems that give predictability to their schedule. Duties are divided and staff know what they are responsible for. All...  Read More
Classic Practice Resources, Inc. Appropriate Terminology (Author, Unknown) In order to help our patients feel more comfortable, the following terminology guide has been developed. Keep a copy of this and review it occasionally to refresh yourself. Especially for the Technical Staff ...  Read More
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them practice...  Read More
Consultant Tip: Staff Meeting Protocol
The Purpose of Staff Meetings: Have orderly, productive, and uplifting meetings; which will help create a more unified staff and thus a more productive practice. Go over practice monitors from the previous month. Acknowledge staff members who refer patients to the office [along...  Read More
I did a podcast with the Relentless Dentist and wanted to share it again.   Read More
You are looking for that perfect person to work in the practice. You place an ad and start receiving resumes. Many times resumes look great, but what you see is not always what you get. Have a complete job description prepared in advance. It will be helpful to review it before you start receiving...  Read More
It's not uncommon that a patient asks if you can do something less expensive than a crown or asks if you can put in a filling instead. Solution: Tell him you certainly can and that you can put a filling in practically anything. Let him know you are not worried about the filling, but that you are...  Read More
Face Embezzlement Head On — by Sandy Pardue, Classic Practice Resources Embezzlement is a sad reality and a crime of opportunity. If you are a practice owner, you need to know how to protect your...  Read More
Don't assume that your staff are greeting patients the way they would a guest in their own home. Many times they are not properly acknowledging them and they don't know what to do if they don't know the patient or recall their name. The receptionist is the first person to see the patient as they...  Read More
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