Blog Posts

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How Dental Medical Spas Can Avoid a Dental Board Complaint
Dental medical spas combine cosmetic dentistry with spa-like treatments, offering patients a blend of aesthetic procedures and relaxation services. These facilities are growing in popularity as they provide services such as teeth whitening, Botox injections, dermal fillers, laser treatments, and...  Read More
Preventing Sexual Harassment in the Dental Practice
Sexual harassment in the workplace is a serious issue that can have significant legal, emotional, and financial consequences for a dental practice. Dental practice owners have a responsibility to ensure a safe, respectful, and harassment-free environment for all employees. This includes...  Read More
Do You Know Where Your Patients Are Coming From? Ditch the Guesswork and Focus Where It Counts | Amanda Kepshire | 572
From “How Did You Hear About Us?” to Full-Funnel Tracking — w/ Amanda Kepshire (CallRail) Would you trust a front desk checkbox to decide where your marketing budget goes or do you want the actual data on which ads and channels are driving patients? That’s the exact gap Amanda Kepshire uncovers and...  Read More
Are You Misunderstanding Work-Life Balance?
Tiff and Kristy break down the concept of work-life balance, and why so many people can’t seem to acquire it. Episode resources: Transcript: The Dental A Team (00:00) Hello Dental A Team listeners. I am back today and you know, this is me Spiffy Tiffy I never say my name and I just assume...  Read More
From Likes to Loyalty: Building Dental Referrals
In a world where marketing fads change overnight, one principle holds true for every private practice: a strong reputation is still your most valuable asset. But how you build and protect that reputation has evolved. In a recent conversation with Dr. Len Tau, dental marketing strategist and author...  Read More
The Right DNA For Success
Kiera shares some motivation everyone could use a bit of right now, especially if you’re facing significant challenges. Her episode reading recommendation: Miracle Morning by Hal Elrod. Episode resources: Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera. And...  Read More
The Secret Sauce to Hiring
Kiera and Kristy talk listeners through the patience of the hiring process, with specific attention to understanding training capacity, establishing onboarding expectations, utilizing available resources — and what to do when you do all this already, and it still doesn’t seem to work. Episode...  Read More
Create Momentum in Your Life with a Simple Morning Routine
In the fast-paced world of dentistry, it’s easy to pour into patients, team members, and your practice while leaving little left for yourself. But what if the secret to becoming a more fulfilled, focused, and effective dental professional starts before you even walk into the office? As a dental...  Read More
Smart Hiring Strategies in Today’s Dental Market
Hiring in dentistry has become one of the most difficult challenges practices face today. Whether it’s finding hygienists, assistants, or strong front office team members, many practices are feeling the squeeze of a competitive and limited market. The good news: with the right mindset and approach,...  Read More
How to Avoid Burnout as a New Practice Owner: The Path to a Balanced Leader | Dr. Simone Ellis | 570
Here’s the Hard Question If your dental practice is hitting record revenue but you’re running on fumes is it smarter to double down and keep scaling (risking burnout, broken systems, and staff turnover) OR sell at the peak to protect your health, family time, and long-term career longevity? ...  Read More
The Tool to Making Those Difficult Conversations Easy
Kiera talks about the concept “going into the storm,” aka how to approach those difficult conversations with team members, and how this builds trust as a practice.  Episode resources: Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera. And today I think is gonna be a...  Read More
Which Is Better: Paying Employees Based Off Production or Collections?
Tiff and Kristy discuss the ongoing challenges of hiring, including how incentives and mentalities have shifted over the past five years — and what you, as someone hiring, can do about it. Part of the discussion includes the pros and cons of how to pay team members. Episode resources: ...  Read More
Office Autopsy: How to Know If You’re Producing Enough
Kiera and Kristy break down a few reasons why your practice might not seem (or might not be, period) to have any money. They touch on how to find your profit point, knowing your debt, staying on top of collections and AR, and more. Episode resources: Transcript: The Dental A Team (00:00)...  Read More
Catching The Falling Knife
DISCLAIMER:  I’m not an attorney, I’ve spent millions on legal fees, and I stayed at a Holiday Inn Express last night.  This is not legal advice! We are seeing a pronounced uptick in financially distressed private practices of all sizes and varieties across the country. There is no singular...  Read More
How Dental Leaders Build Stronger Teams Through Difficult Conversations
In dental practices nationwide, one skill separates thriving teams from those stuck in frustration: the ability to have difficult conversations swiftly and effectively. Leadership isn’t about avoiding conflict, it’s about facing it with clarity, empathy, and a desire to move forward. The Buffalo...  Read More
How to Pay Your Hygiene Team: Compensation Models That Work
Hygiene compensation remains one of the most debated and sensitive topics in dental practices. Get it wrong, and you risk burnout, poor morale, and turnover. Get it right, and your hygiene team becomes one of the most profitable and productive parts of your practice. So what’s the right hygiene pay...  Read More
Raises + How to Give Them Correctly
Kiera walks listeners through the science of giving raises without breaking the bank or falling into the feel-good trap. She gives three steps to implement around the topic of raises:          Know your numbers               Raises are earned; they’re not automatic               Communicate with...  Read More
How to Give Team Raises Without Crushing Your Cash Flow
Giving raises doesn’t have to wreck your budget or your peace of mind. But too many practice owners make raise decisions based on emotion, guilt, or desperation rather than strategy. Done well, raises can boost retention, morale, and culture. Done wrong, they can destroy profitability and create...  Read More
Plan Now to Build a Stronger Practice Foundation in 2026
August often signals a pivotal moment in the dental calendar. It feels like the year is winding down, yet it's also a starting line for what comes next. While many practices are still working toward current-year goals, now is the ideal time to begin planning for 2026. Waiting until December or...  Read More
Avoid These Delegation Pitfalls
Re-releasing a DAT listener favorite! The Dental A Team is seeing a lot of burnout across practices we visit, so Kiera’s here to offer tips about delegating. Just because you can do a bunch of tasks doesn’t mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to...  Read More
The Patient First Podcast Episode 178: Announcing the Launch of “Unfair Care,” a Book That Will Empower Patients Like Never Before
Get ready for my most exciting and ambitious project to date: my new book, Unfair Care—Get the Healthcare You Deserve in a System Designed to Fail You. In this episode of The Patient First Podcast, I’m thrilled to announce the upcoming launch of my latest book in a series of industry-shaking...  Read More
Delegation: The Overlooked Strategy for Scaling Dental Practices
One of the most underutilized yet powerful growth strategies in dental practices is effective delegation. When done right, it boosts team efficiency, reduces burnout, and creates room for both leadership and operational excellence. But too often, delegation is avoided due to fear of losing control,...  Read More
From Marine Corps to Dirty Dental Details: Uncovering Hidden Compliance Risks with Deanna Otts-Whitfield
Concerned about potential compliance violations hiding in plain sight at your practice, but not sure where to start or what you might be missing? Many dental practices operate under the dangerous assumption that following basic protocols learned in school is sufficient, while unknowingly...  Read More
3 Systems Every Productive Practice Has in Place
High-performing practices don’t happen by accident, and in this episode, Kiera shares the steps that the most successful practices put in place to get there.  Episode resources: Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and I hope today is just an...  Read More
Kiera Dent: The Empty Millionaire
Kiera shares a personal experience of reaching an incredible milestone but feeling depleted — and how she changed what being fulfilled meant. Episode resources: Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera and I feel like today's podcast is going to be, I...  Read More
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