Brief Overview of the Episode
In part one of this two part series, Regan Robertson puts Dr. Chad Johnson and Dr. Maggie Augustyn in the interview seat to explore how contrast becomes a teacher in dentistry.
Through real patient encounters, one centered on pricing pressure and another on a deeply personal boundary being crossed, the conversation examines how dentists are shaped by moments that do not feel productive at the time, but leave a lasting imprint on how they communicate, lead, and show up for patients.
These are not ideal scenarios. They are real ones.
What This Episode Reveals
• Why money is often the underlying tension in difficult patient interactions
• How unspoken expectations can quietly erode authority
• The role self awareness plays in leadership development
• Why defining moments often come from discomfort
What You’ll Learn
• How to stand firm on pricing without losing trust
• A language shift that separates diagnosis from dollars
• When empathy supports leadership and when it complicates it
• How early career experiences shape long term confidence
• Why boundaries clarify the relationship for everyone involved
If This Sounds Familiar
• Patients questioning motives once cost enters the conversation
• Feeling pressure to justify pricing or make exceptions
• Replaying conversations long after the operatory is empty
• Knowing you would handle the moment differently today
This episode gives language to those experiences.
Next Steps
This episode is part one of a two part series.
Stay tuned for next week’s follow up.
When Patients Cross the Line | Part 1
Most dentists look at their numbers and hope they tell the truth. They rarely do.
If you want clarity, get it before the next slowdown exposes the gaps you ignored.
Take a free 60 minute coaching session at InvestmentGradePractice.com and see what your practice has been hiding from you.