As the holiday cheer permeates our day-to-day, know that that same kind of energy and excitement can be found in your practice year-round! Kiera talks traditions, countdowns, and culture from a dentistry perspective.
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Hello, Dental A Team listeners. This is Kiera and it's Christmas Eve. You guys know that I'm obsessed with holidays. I'm obsessed with this time of year. I'm obsessed with just so many fun things. And I hope you guys are like, yes, listen to the podcast. Sure. But I hope that more than that, you're hanging out with your families. And if you don't celebrate the holidays, I hope you're taking this time to celebrate you and to just be there with you. guys, I just love the holidays. think that Christmas is more than just about
present and like those traditions and all of that. I think it's just like the anticipation of what's coming next. And I think one of the greatest gifts we can give ourselves is like the excitement that we feel leading up to it. My husband and I were on a really fun trip this year, but we had to plan the trip in like two weeks and I actually missed the anticipation leading up to it. So with the holidays, I feel like every single year we get this anticipation, we get this gift, we get this same excitement that
I really do hope that you guys are feeling that same excitement that hopefully you're feeling for Christmas Eve tonight, going into the excitement into your dental offices for 2026. Like just think about it, you guys, we are about to wrap a bow on 2025, roll into 2026. And I think that energy, that excitement, that fun, that zest, this is really what brings the magic of the season. This is why the holidays are so special. It's time for us to sit back. It's time for us to reflect. It's time to get out of our routines. And I really just hope that you guys are giving yourself the greatest gift of anticipation.
but I hope that it's anticipation with a thought out plan. I know there can be anticipation for Christmas when I have not thought about family and it is a frantic scramble. And if you are that office for 2026, I would encourage you to not be that office. There are better ways where I actually like to have our entire year gets wrapped up by December 15th so I can go into the holidays, have a good time. ? I like to have my Christmas gifts all bought usually around.
Halloween. I like to just have it done and out of the way. And I would hope that the anticipation of how great the year is going to be how great the holidays will be how excited you are for people to get this rather than in the frantic scramble because both can be anticipation both can be great gifts. But I hope that you're giving yourself the gift of like true joy and anticipation of the excitement of the year to come rather than the frantic frazzles. So guys, if you don't know me, I'm Kiera Dent. ?
founder and CEO of Dental A Team. love all things dentistry. I love helping dentists and their teams find happiness. Life is my passion, dentistry is my platform, and truly to positively impact the world of dentistry in the greatest way possible. Like this is something where I just hope that teams and doctors have excitement for what's ahead and that your team and you feel energized and not exhausted. And if you feel exhausted, that's okay. We've got solutions for you and I'm here to help you with that ? because
I really do believe that you and your team can crush it. And as we're on Christmas Eve, you guys, my family is so fun. Jason said when he joined our family that Christmas and the holidays were just a good time. Like it has always been so magical. ? Christmas Eve, we're going to be hanging out with family. And it's been fun because we shifted it up. I was selfish. And for the first several years of our marriage, I was with my siblings because my little sister is 15 years younger than me. And so
I really want to be a part of my siblings' lives. I wanted to be there and be close to them. And Jason was so accommodating. He was the youngest of his family. And so all of his siblings were grown, that we went to my family for so many years. So Christmas Eve with his family is very different. And the anticipation and the excitement, I was a little disappointed last year when we were with his family versus my family, but it was so fun. And we were able to make new traditions and...
we were able to create fun things and his dad, I made his parents who are much older, they Jason has a complete accident, ? do family Christmas pajamas and matching with us and to be able to create new memories and new holidays. And I really do think that the energy and excitement and the love that we feel at this time of year can be something that you can also do with your own practices. So ? I think that like,
getting anticipation with clear goals is going to be super, super beneficial for you guys. just like when we were kids and counting down the Christmas, teams also can get excited with this countdown to goals and to what's coming up and what the vision for 2026 is. And so I just really would encourage you right now, if you haven't done it or it's in the process, create goals and topics and conversations that your team can get super jazzed and excited about. Having a vision, having a fun year.
Every year I theme my year and you guys it's not too late. Like we're only on December 24th. You still have like a week before this year is over. So take the time, give yourself a theme, something to look forward to, something that you and your team can anticipate with excitement and counting down ? of clear annual goals, clear quarterly goals, and then like celebrate those milestones as they come up. Like when we hit them, what are we doing to celebrate?
and have countdowns and visual trackers just like we have advent calendars. In my family, my mom was awesome. There were seven kids in my family and each of us had an advent calendar where we'd count down the days to Christmas. And I think, why don't we bring that fun, that zest, that excitement into our teams? Why are we sitting here like, hey, we hit production. No, like let's add the spice, let's add the fun. I think teams get really excited. People are like, what is different about Dental A Team over other consulting companies? And I'm like, what's different is we bring fun and excitement and get results.
That's what's different. Like why not make your practice a little more fun? So I think that you guys could build like a gold tree in December where every like scheduled case you get is an ornament and it can be super, super fun. Like you guys don't want to bear Christmas tree. So maybe consider that. Maybe we have something that kicks off in January where we have snowflakes and or we donate and we give back. Like we talked about at Thanksgiving time. Could you create visual countdowns for Thanksgiving where it's like
for all the number of cases we do, we're gonna donate to a family in need. I don't know. There's so many ways you can do it. And I don't think doctors, is for you. This is why it's a Dental A Team and dentist and team podcast. Team members, like let's get your ideas. Let's get you on the podcast. Listen to this episode, share this with your team. But like, how can we build visual countdowns and have a fun time? Because again, the anticipation with clear goals is what's gonna help you guys this season. So number two, I think something that you guys can do is like,
just like on Christmas Eve, like build traditions that fuel culture. I was talking to an office and they were dressing up as wicked. And I said, my gosh, are you guys gonna go to the wicked opening? And they hadn't thought about that, like wicked part two. And like, that's the fun stuff that fuels culture. So like, what can we do just like at the holidays? Like we all get excited for the charcuterie boards or for the matching pajamas or for stockings or in my family, we did baby stockings on the tree in addition to regular stockings.
We had countdown chains, had advent calendars. The holidays are so special because of the traditions. And so what traditions can you guys put into place in your practice? So could we have our tradition at like end of quarters when we crush it, we do X, Y, Z that people can look forward to it. We can get excited for it, that our goals are leading us to these like fun ideas. Could we do annual CE trips or retreats that everybody looks forward to? Our company cut them and then they got sad about it. And then we like, I get it.
There can be pieces, but like this is culture. Our team all gets excited for fun Friday on morning huddle. We all get excited for ? Wednesday is core value shout out days. Like all these little things drive and thrive with culture. And so what can you guys do that can make it fun? Can we have a shout out jar that everybody gets gifts? Can we do like, I don't know, once a quarter, we do a, our favorite things, gift swap. So many little things that are going to just building traditions that are going to fuel your culture because
We have the countdown of anticipation of goals, but goals are not met with crummy cultures. A lot of times when I look at offices, I'm like, how is the culture? How was the leader? Those things are going to impact you far more than anything else. And so what is the tradition of culture that you guys can do? And I have a practice and they started celebrating their team. So every single month they had shout out jars and we shifted a whole culture who used to be like mean girls status. They were actually just women. There were men too, but like the movie mean girls.
to being this team of loyalty, of camaraderie, my team was even that way. I remember saying like, I felt like I used to be on Johnny Depp's ship. I was in the middle of the ocean, my boat was burning. My team was not a great culture. And when you start to do these little culture burns, so for us it's Friday five, it's the shout outs every single Wednesday, it's annual retreats, it's two events in person, it's our holiday party, everybody gets excited for it. Live to give is a part of our company.
First Friday of the month in our team is half day Fridays. Those of you who work on Fridays, you know that's a big deal. Those of you who don't work Fridays, pretend it's a half day Thursday. But just things that your team can really just get excited about. And so I'd say like, pick maybe one team tradition that you can start in January and carry all year long. And this does not mean doctors, have to do it. Luckily in every quarter, there are three months and there are usually three departments in a practice. We've got our front office team. We've got our dental assistants and our hygienists. If we wanna do...
front office, clinical team, dental assistants and hygienists and doctors. You can do that too, but you can rotate. So that way there's traditions, there's things that we look forward to. There's an office who does Dip Tuesday and they bring all sorts of dips, ? vegetable dip, chip dip, you name it. And they just have a ton of fun. And I think that's what makes work not feel like work. That's what makes us, ? holidays to me are the sprinkles on a cupcake. The cupcakes nice, but when I get sprinkles added, it's more fun.
And so traditions and anticipation and countdown, just like the holidays, that's what's more fun. Those are the sprinkles. Those are the sparkles. Those are the excitement. ? And then I think step three on this of like, how can we build this anticipation within our practices is for you to truly like giving a gift of growth. And that is oftentimes like we talked about the anticipation, the excitement. And so growth is going to be what helps your team thrive.
I remember Tony Robbins, you guys know I love Tony. He said that progress equals happiness. And so in your team, what is the progress for each team member? What are the things that they can grow towards? How are we growing as a team? So are we doing new systems? Are we doing new processes? Are we going to expand the roles? Are we going to have consulting or CE that's gonna open doors and help us see things differently? My team was so excited. Like they weren't thrilled when I hired ? a consultant.
But I will tell you, it's been one of the greatest things that we have ever done for our team. Like, of course, they're excited, they're consultants, but they also thought they knew everything. They knew what we needed to do. ? to have somebody come in with new perspectives, new ideas, how are you gonna be able to help grow your team? And I would also say, in addition to this, not just growing them professionally, but personally. So every year I do meet with my team, I wanna find out what are their personal goals, what are their professional goals, and how can I look for little ways
to help them achieve those goals. So when I know someone wants to pay off student debt, or I know somebody wants to buy a house, or I know they want to learn about something, Dave Ramsey's got a class. ? This person wants to buy a house. I help connect them with realtors. Like whatever you can do to make dreams and wishes come true for your team. I think as business owners, as leaders, this is honestly one of the greatest gifts that we're able to give our team. And so just recognizing the gift and the responsibility, just to be able to help your team.
to grow them, to elevate them and to help them. So I really do believe that when you invest in your team, you give them growth opportunities, you're able to establish them into these incredible humans, not just employees. This is when we get excited. looking at this, like, you can even talk to your team, like, what's a skill you wanna learn this year? What's your personal goals you wanna learn? And then invest in them. ? Brittany Stone, no BS, Britt has said it to me many times, to me and to our clients.
do you look at your team as an asset or a liability? And I think about that often, and if you see them as an asset, you treat them differently than you do if they're a liability. And so when we look at this and we get excited about it, like there's so much anticipation today of all the days of the year. think Christmas Eve is probably one of the most anticipated days of the whole year. There's such a beautiful space. And so for this, how can we get anticipation, tradition and growth?
and bring this magic into your practice. I think that's a beautiful gift that you guys can give. so really it's like, bonuses are nice, growth is nice, but it's anticipation that I think is a secret sauce of it. Like I said, and there's the anticipation of knowing where we're going, where we're headed and having those direct goals versus the anticipation and the terror. Both are anticipation, but anticipation that's exciting, anticipation that's fun, anticipation that's predictable, anticipation that creates spice and magic for your team.
And I think this is how you build a team of flourishing people. This is how you build a team that wants to flourish. This is how you build a team that's bought in. This is how you build a culture that's raving team member fans. This is how you build a culture that people want to be a part of. And then you start to post about these things. You share, you talk about it. This is what we do. This is who we are. Your team thrives. You thrive. And so today, tonight, as you're dreaming about what you're going to get tomorrow morning, I also hope you dream about what your practice is going to get next year.
? What are the little fun traditions that you can put into place? What are the different little pieces that you can do for your team? What is the anticipation that we can put in place? I love the ideas of like having countdowns to things like how do get these fun countdowns? How do we build traditions that will be so fun? How do we give the gift of growth to our entire team? How can you truly flourish and grow your team? I think is something that you deserve to have. And so your practice can be as exciting.
as Christmas Eve, Christmas morning. And I'm not here to say that it's every single day, but it doesn't have to be draining. It can be fun. And I think this is how we add spice, energy, and fuel to our businesses and to our lives is by doing the unexpected, by doing the things that bring joy and happiness to all of us. So I hope that you guys take this on. I hope that you know that at Dental A Team, we help you guys build goals and traditions and systems that really do create magic all year long.
that help create aha moments to give support and strength to your teams. So doctors, you don't have to do this alone. You don't have to carry the whole sleigh by yourself. You can actually have other people help you with this and to inspire and to change your team, I think is one of the greatest gifts I gave my team. And if you're thinking about it, I'd encourage you to give that gift to your team as well. So if you guys want that, if you want to feel energized and not burn out next year, if you want to unwrap the gift of growth and excitement for 2026, reach out. Hello@TheDentalATeam.com
I want to help you. want to make sure that you guys are flourishing and thriving and not just surviving. And I hope you guys have the happiest Christmas, the happiest holidays that you think about this, that you get excited to create little traditions. Pass this along. If you're not creative, pass this on to a team member. Have them listen to it. Share this with a colleague. Have it where it's a competition between you and another person. We've got to make things fun in life. And I hope that you guys just know that I'm cheering for you. I'm rooting for you. And I'm here to serve you. I'm here to support with you. And I'm here to grow with you.
because I do believe that you deserve magic and you deserve ease in your practice. You're worth it. You deserve it. So reach out. Hello@TheDentalATeam.com And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast.