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Comprehensive (Patient) Finance with Vicki McManus : Howard Speaks Podcast #10
Howard Farran and Vicki McManus of Productive Dentist talk about why patients fail to refer. Audio Podcast:                                                                                                    Howard Speaks Audio Podcast #10 with Vicki McManus                              ...  Read More
 Patient Experience Is Everything with Dr. John Meis : Howard Speaks Podcast #8
Dr. Howard Farran and Dr. John Meis discuss practice building. Audio Podcast:                                                                                                    Howard Speaks Audio Podcast #8 with Dr. John Meis                                       Video Podcast:     ...  Read More
Productive Dentist Academy with Dr. Bruce Baird : Howard Speaks Podcast #7
Dr. Howard Farran and Dr. Bruce Baird talk about why patients fail to schedule. Audio Podcast:                                                                                                    Howard Speaks Audio Podcast #7 with Dr. Bruce Baird                                       ...  Read More
New patient calls
The handling of  should be done honestly while effectively guiding the conversation. When a new patient calls, whether FFS or PPO, their attention is typically on money. Your receptionist needs to move a patient’s attention off of money and onto why they really called: The patient’s actual need. ...  Read More
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