Cambridge Dental Consultants
Cambridge Dental Consultants
Dental Consulting, Dental Staff Training and Dental Office Manual Tips and Links
Blog By:
Kevin Tighe
Kevin Tighe

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Where to hire and want ad tips
Want ad tip: Do not list salary, etc. If too low, you might scare off some good prospective employees. Examples of recommended wording:1. Salary based on experience.. 2. Compensation based on experience, plus a comprehensive benefits package. 3. Salary based on experience.trong base pay plus a...  Read More
Letter to help educate patients on how dental insurance works
Letter(editableversionwe supply to our clients to assist in educating patients on dental insurance:Dental insurance is a highly complex area that creates confusion for many dental patients. The complexities of dental insurance and the lack of sufficient information provided by some insurance...  Read More
Categories: #dentalinsurance
HOW TO RUN A STAFF MEETING
AVOIDING INEFFECTIVE MEETINGSA very poor way to run an office is for you and your staff to have meetings infrequently and only when there has been a problem.  Staff meetings should be something that are useful and routine, not something that are called as emergencies because you’re upset or there...  Read More
Predeterminations
Advantages to submitting a predetermination: Everyone knows the score. Committed patients will still do the work if denied. You weed out the "shoppers".Disadvantages to submitting a pre-d: Many patients, if they have to wait, will never schedule.Recommendations:1. Thoroughly educate the patient on...  Read More
Categories: dental insurance
Ten Morning Huddle Tips
Does managing your dental practice consist mostly of putting out fires? If so, one of the likely reasons you’re always trying to frantically solve things today may lie in how you conducted your morning huddle yesterday, or even last week or last month.Something I’ve observed over the...  Read More
Dental Assistant Checklists
Edit checklists to fit your specific needs.The following is a list of the basic duties and functions you are responsible for on a daily basis. Additional policies and technical manuals are available to give you a more complete description of how to perform these functions.MORNING1. Turn on overhead...  Read More
Categories: dental assistant
Statistic Management: Good vs. Bad Habits in Dental Practices
Statistics measure habits, good or bad. They’re like gauges on your car's dashboard. They can tell you and your staff in an unbiased way what's going on in a specific area of the practice.If a statistic is trending down, then it’s likely that something changed, which means you need to...  Read More
Categories: statistics
Ten Proven Steps to Reduce Cancellations and No-Shows in your Dental Practice
When it comes to cutting down on cancellations and no-shows, there are similar but different protocols for 1) new patients, 2) patients due for recare, 3) patients past due for recare, 4) patients scheduled for operative, and 5) patients who broke their appointment for operative.Here are 10 tips...  Read More
Give case acceptance a fighting chance: Talk so patients understand
ValueThe key to effective case presentation is to raise a patient’s dental IQ, which results in patients who place value on their treatment plan. This way when you send someone up to the front desk, the treatment coordinator will have a patient who is more willing to figure out the financing...  Read More
Job Descriptions for Dental Practices
ReceptionistThe responsibility of the Receptionist is to professionally greet all patients whether on the phone or in person, ensure all forms are properly filled out and direct patients to the treatment area as quickly as possible. In addition to the above the Receptionist needs to be able to...  Read More
Categories: job description
Missed Appointment Procedure
When a patient misses an appointment or cancels call them asap. If you do not reach the patient let them know you will try back in about a week. Repeat a week later if needed. If still no joy, they go on your normal reactivation protocol. If you do reach the patient say something to the effect...  Read More
Categories: scheduling
 What type of people cancel and no-show to their dental appointments?
An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. No practice wants too many of these types of patients. It becomes vital for the scheduling coordinator to be able to identify these patients so that the dental team can confirm their...  Read More
Patient Complaints
Poor organization is also at the heart of patient complaints. Organization of a practice is, in essence, composed of ensuring you and your staff know how to efficiently and effectively process:a. New Patientsb. Returning Patientsc. Emergency PatientsWhen we work with a new client we evaluates where...  Read More
New Patient Flow Chart
What can your hygienist do when you're out?
What can your hygienist do when you're out of the practice? Excellent resource:?  Read More
Categories: dental hygiene
TED Talk on Stress
Considering the stress level of most dentists this is worth a watch:  Read More
Categories: dental stress
Financial Policy Recommendations
1. Insurance:a. Tell the patient how much the insurance company is expected to pay.b. Tell the patient you will bill the insurance company for that amount.c. Inform the patient they are responsible for that amount if insurance company doesn't pay.d. Collect the balance at the time of service.e. If...  Read More
Dental Insurance: How It Works
Dental insurance is a highly complex area that creates confusion for many dental patients. The complexities of dental insurance and the lack of sufficient information provided by some insurance companies make it almost impossible for some patients to properly understand their benefits. Even more...  Read More
Categories: dental insurance
Marketing 101
Much of marketing involves testing which is a fancy word for trial and error. My dad was considered Madison Avenue's top copywriter back in the day. One of the original Mad Men. His client roster was a who's who of Fortune 500 companies. When he would submit copy to a client the copy would always...  Read More
Categories: dental marketing
Employee Dismissal Tips
1. Keep it business like and professional. 2. Every state has different rules as to what constitutes a legal firing. Check with a local HR person, your lawyer or your state's labor department to ensure your termination procedures are compliant. With that information you can then create a checklist...  Read More
Categories: Dismissing Staff
Paid Holiday Policy
From Cambridge's General Policy Manual:Our dental practice provides paid time off on certain holidays to eligible employees. After 90 days of full time employment staff members who are designated as full time employees become eligible for this benefit. Paid holidays are as follows:• New Year's...  Read More
Categories: Vacations, Paid Holidays
10 Top Practice Management Books
#10 by Dr. Rick Waters and Dr. Bill Powell#9 by Fred Joyal#8 by Bruce Tulgan#7 by Ryan Holiday#5 by Patrick Lencioni#4  by Kenneth H. Blanchard and Spencer Johnson#3 by Marcus Buckingha#2 by Michael Gerber#1 by Jim Collins  Read More
Out of Network:
Here’s how Irecommend you handle out of network financial arrangements:Let’s say the patient needs a crown and your UCR is $1000.00.1. Verify benefits to determine how much the insurance company is expected to pay. For example $350.00.2. Tell the patient you will bill insurance company...  Read More
Categories: dental insurance
A Comment on Systems
System are useless if the staff do not follow through. Getting staff willingly following through is what leadership is all about.Whatpractice owners are missing is not how to confirm an appointment (or whatever) but how to be effective leaders who attract willing staff with a half way decent worth...  Read More
Signs of Embezzlement
Tell tale signs of embezzlement:1. There is an employee who is always first in and last to leave. 2. There is an employee that gets upset when asked questions about their duties handling accounts/money or gets upset or angry at the idea of a consultant, other professional or spouse coming into the...  Read More
Categories: Embezzlement
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