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Dental Signs Matter - 5 Rules To Live By
Yes, Dental Signs DO Matter. Here Are 5 Rules To Live By 1. Go Outside Look at your building and make sure traffic can see your sign clearly! I have seen so many practices that have good dental office signs that are positioned in a way that hurts more than it helps. A great idea I heard once...  Read More
What's theThe TRUE Price To Open A New Office?  Find Out Here...
Did you know range of total dental practice start-up costs during the last few years has run $250,000 - $500,000? (and I’ll break that number down for you below). For some, that sounds like good news since they’ve heard it can cost seven figures. For the rest of the dental community,...  Read More
Grow Your Whitening Business in the Wedding Season
If you have been a regular reader of this blog you know I am passionate about using whitening as a practice-building strategy. With the June wedding season on the horizon, now is a great time to promote whitening in your office. Here are a few tips/suggestions I recently discussed in an interview...  Read More
The 5 Budget-Killing Construction Costs that Ruin Dental Offices
*Please note: For the sake of space on this page, please see the full length explanations of The 5 Budget-Killing Constructions Costs that Ruin Dental Offices at: For the record: I am not a contractor. Yet, I’ve witnessed dozens of clients get hoodwinked and ripped off in new office projects...  Read More
We Can Do Better Than This!
Recently the American Dental Association reported that in 2010 only 37% of the adults in the US visited the Dentist (). Ughhhh…......We can do better than this. We need to do better than this! If you are reading this blog post, I suspect that you are as passionate about helping people...  Read More
Noise and Distractions at the Front Desk
Hear Ye, Hear Ye! It looks like it’s time to muster the troops and expound upon a worthy virtue! The subject of the day is the old adage—“Silence is golden.” An adage, of course, is a simple truth. And the truth of the matter is, the front desk can be more effective...  Read More
Never Withdraw Your Attention from the Patient
Withdrawing your attention from a patient can be perceived by the patient as a “put down”. In truth, it is a “put down”. Many years ago, I was at a booth meeting with a company representative about his services at a convention. During our conversation the individual I...  Read More
We Can Do Better Than This!
Recently the American Dental Association reported that in 2010 only 37% of the adults in the US visited the Dentist (). Ughhhh………We can do better than this. We need to do better than this! If you are reading this blog post, I suspect that you are as passionate about helping...  Read More
Continuing Education is the Key to a Thriving Dental Practice
As I am writing this blog post I am attending a CE course in Utah provided by Dr. PK Clark at his Whitecap Institute. This is a week long course and it is providing a truly amazing experience for those attending. The attendees range in experience from a young Dentist who has been in practice for a...  Read More
Nightmare Stories – But Ones You Should Know on Dental Contractors; Part 2
The wrong team members on your Practice Project Team can make an enjoyable, career defining, fun project turn into stress, frustration, budget pain and even anger. In general, there are 2 major losses if you have the wrong dental contractor or wrong Practice Project Team member: Time and...  Read More
How to Increase Your Hygiene Production
How to Increase your Hygiene Production Production levels vary hygienist to hygienist, even in the same practice. This is because the types of services vary greatly, depending on the provider. The most important thing should be patient care. Many of the things that will help you improve patient...  Read More
Best month in 25 YEARS!!
Posted on My absolute favorite thing about helping dentists to improve their lives and practices is when I get success stories. Today, one of my private coaching clients and Elite Practice Mastermind members, Dr. Aaron Nicholas from Burtonsville, MD shot me a text letting me know that he had...  Read More
Consultant Tip: Tongue Cleaning
This is an example of what can be printed on card stock and given to your patients. TONGUE CLEANING The tongue is home to billions of bacteria which break down the dead skin cells, food debris and various secretions such as saliva and postnasal drip. This breakdown generates gases...  Read More
Crown and Bridge Marketing by the Dental Hygienist
Crown and Bridge Marketing by Dental Hygienist Dental hygienists are usually the first ones to see a patient with chief complaints. These may include fractured teeth, caries, spaces created by missing teeth or defective anterior restoration, all of which can be restored by crowns, inlays, onlays...  Read More
Goodbye 2013, Hello 2014!
Fellow Townies, First and foremost, we hope that 2013 treated your families and practices incredibly well. From our vantage point it was a peculiar year. We had the opportunity to review more practice transitions than ever but the outcome was skewed by a generally down year for most sellers -...  Read More
A patient walks in the front door late...
In the not too distant past I encountered a situation that I'm pretty sure I won't ever forget. It was a typical workday filled with lots of medical history updates, full mouth probes and deleting items from the treatment plans that had actually been completed three years ago just not updated in...  Read More
Why Patients Don't Pay and How to Handle It
Why Patients Don't Pay and How to Handle It There are only two reasons why patients do not pay. 1. An Upset or a Misunderstanding An upset patient could be caused from anything such as something was not said, or something was said and forgotten and/or not documented. Example: "I didn't...  Read More
Hi, I'm Charlotte!
"Dental Hygiene Hell" was the phrase coined by my classmates back in 1998. I'm sure we weren't the only wanna-be RDH's that thought our program was one gigantic stress inducing, social life strangling, time devouring tornado. We were neck deep in pharmacology, chemistry, root morphology,...  Read More
Handling Complaints of High Fees
When a patient says, "Your fees are too high" show surprise and say, "Our fees are too high?" and wait for their response to see what they have on their mind. Sometimes people do not say what they mean. They might think it should cost less, or they may think they cannot pay the whole fee now....  Read More
Easily Afford a Start-up Dental Practice Loan; Here's How!
Have you envisioned treating patients with confidence in a new facility? Imagine how that would feel. Unfortunately, many doctors think the cost is too high. Yet the truth is this: if you can produce a few crowns per month, your new office is completely paid for. 6 Crowns Per Month Will Pay...  Read More
The Newest Proven Dental Practice Demographics Tools; The 12 That Matter Most To New Dental Practices
2 of the following 12 Demographic Reporting Tools, if combined, can make or break new dental practices. Can you guess which ones? The importance of these 12 Demographic Criteria boil ALL the census data down to the key elements that are relevant to dentists and their new dental practices. 1) ...  Read More
How A Dental Real Estate Lease Can FAIL (part 1)
The one, all powerful document, called a dental real estate lease, could secure or obliterate your financial security. Surprisingly the financial dangers have nothing to do with the price per square foot. Read on, in this 3 part article to discover the 3 worst FAILS of a dental real estate...  Read More
A patient walks in the front door late... The Conclusion
THE PROBLEM Now keep in mind we are creeping up to a half hour past this patient's appointment time. Although I appreciated the phone call to let us know he would be late, I also was keenly aware that in order to clean his teeth, I would be in a rush. His lack of an apology and presence of a...  Read More
Transition Jeopardy
Hopefully you all had a fun safe 4th and are focused on finished 2013 in strong form! This post is an open invitation to ping me Alex Trebek style about all things transition-related. I will then try my best to answer in the form of a (most likely run-on) question. Extra points for...  Read More
Consultant Tip: The Ultimate Goal of a Practice Management Consultant
The ultimate goal of a practice management consultant is to help steer the doctor client into a more predictable business model with less stress, delivering quality dentistry with a happy, well trained team. As a result of the consultant's input, the doctor should be able to administer their...  Read More
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