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The Dental A Team with Kiera Dent
The Dental A Team with Kiera Dent
The Dental A Team podcast is here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS.
The Dental A Team

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The Dental A Team Podcast Episode 436: Tackling Adding New Comprehensive Dentistry
Episode 436 Dr. Erin Elliott is on the podcast! Dr. Elliott is an absolute pro in the sleep apnea world, and in this episode she and Kiera discuss comprehensive dentistry and how to best introduce new skills and treatments into an office.  When it comes to teaching your team about a new...  Read More
The Dental A Team Podcast Episode 435: Infuse Your Practice with Great Culture
Ep. 435: Infuse Your Practice with Great Culture Question: Is your team feeling burnt out? Episode 435: Infuse Your Practice with Great Culture Is your team still trying to overcome the Covid Crank? Or just continual bad moods in the workplace? Kiera is here to give tips on improving the...  Read More
The Dental A Team Podcast Episode 434
Episode 434 Quarterly Meetings Question: Does your office need help setting up the perfect quarterly meeting? Episode 434: Quarterly Meetings: 90-Day Sprint Plans Continuing on our journey of meetings this month … It’s time to talk quarterly meetings! Kiera shares the basic blueprints for...  Read More
The Dental A Team Podcast Episode 433: Cut Down Insurance Verification Time
Episode 433: Cut Down Insurance Verification Time Question: Does your office need help verifying insurance? Episode 433: Cut Down Insurance Verification Time Kiera’s here to share how to verify insurance the tried and true, Dental A-Team-approved way! DAT consultants have been to a lot of...  Read More
The Dental A Team Podcast Episode 432: Book Club! Inspire Your Mind Every Day
Book Club Question: Are you falling victim to Suck-tember? Episode 432: Book Club! Inspire Your Mind Every Day Kiera’s got the goods: It’s time for a book club episode! Check out the books below to find inspiration for your life, personally and professionally.  by Keith Cunningham  by John C....  Read More
The Dental A Team Podcast Episode 431: Is Your Team Aligned?
Weekly Meetings Tiff is here! She joins Kiera to talk about an incredible important topic: weekly meetings. Now stick with us — we know this isn’t the funnest topic, but these meetings are so important, and provide a really great way to keep your team on track. First, Kiera walks through the...  Read More
The Dental A Team Podcast Episode 429: It’s OKAY to ____ Your Job
Episode 429 - It’s okay to .... your job Kiera is giving you permission not to enjoy being a business owner or a team member all the time. Yup, you’re dealing with the ebbs and flows of being a working human — the entrepreneurial pattern! But Kiera also has a solution to your bad situation which...  Read More
A great follow up plan for unscheduled treatment is the 2-2-2 regime!  When a patient doesn’t schedule, start them off on the follow up plan by letting them know to expect a call in 2 days.   Example: “No worries, what I’ll do is follow up with you in just a couple days so that I can help answer...  Read More
A great follow up plan for unscheduled treatment is the 2-2-2 regime!  When a patient doesn’t schedule, start them off on the follow up plan by letting them know to expect a call in 2 days.   Example: “No worries, what I’ll do is follow up with you in just a couple days so that I can help answer...  Read More
Dental A Team Tips #1: Increasing Case Acceptance
Here are our Top Tips for quickly increasing case acceptance:     BUILD A RELATIONSHIP with your patients! Make sure Doctor introductions are happening     Share personal and dental information that has been told to you! (don’t ask the patient the same question over and over!)     Edify each...  Read More
The Dental A Team Podcast Episode 428: Morning Huddles
Episode 428: Are Your Morning Huddles “Womp-Womp-Womp”? Tiffany Trader joins Kiera on the podcast to talk about the benefits of a solid morning huddle. The pair discusses how a proper huddle can... - Help your team meet numbers each day, month, quarter, and year - Get your team back on track when...  Read More
Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that’s when your business can become susceptible to areas of weakness? There’s nothing wrong with celebrating your victories, but make sure you keep yourself honest — that’s what...  Read More
224: ~ Patient Flow ~ Perfecting Contact
June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way. In this episode, Kiera talks about the first two steps of working directly with patients: initial contact and first arrival. Her tips for each...  Read More
223: Getting Team Feedback: 360 Awareness
Kiera’s back with a quick tactical tip — this time about how to receive feedback from your team, how often to do it, and how to implement it. Her favorite way to do it: anonymous surveys! By sending out surveys every quarter (or at least twice a year), you can make your office a better place. Your...  Read More
221: The Fundamentals of Onboarding
First, know that next week The Dental A-Team is making a big announcement! Second, it’s time to talk about how to bring on new staff the best way possible: with 30-60-90 day scorecards! The DAT has a process for how to help you out, helping you break down everything you want your new team members...  Read More
220: How to Be Effective Virtually
Virtual is the new in-person. Today, Kiera’s responds to a listener question from the office manager of a virtual practice: How do I keep my team connected? The Dental A-Team is perfect for answering this because it’s a virtual company, too! Kiera shares and explains the following tips for keeping...  Read More
219: Best Prep for Ownership
Kiera is joined by Dr. Nick and Dr. Whitney Forsythe, a stellar dental duo out of Mount Vernon, Washington. The Forsythes just passed their one-year milestone of practice ownership, and in this episode, talk with Kiera about what they learned along the way and tips for others seeking to do the...  Read More
218: Believe in What You’re Selling
The lovely Kayelee Taylor is back on the pod with Kiera! The duo talks about how to best close cases, leads, and sales — successfully educating your patients to buy the service appropriate for them. The tips:           Have good calibration with your doctor               Adopt a ‘buy or die’...  Read More
217: … And THAT’S How You Get a Raise
Kiera has hiring tips! She talks in this episode both from the employer AND employee perspective on how to give and get raises. First and foremost: Instill the idea that raises shouldn’t be expected, but earned. A raise is dependent upon the value each person brings to the company. Team members,...  Read More
 216: Sexy Titles & Hiring Team Members
YIKES, are you understaffed because of the COVID-19 pandemic? Kiera and the Dental A-Team is here to save your day! When your office is understaffed, it can put pressure on the rest of the team. But it doesn't HAVE to. You can actually become your most efficient selves. Listen to this episode,...  Read More
215: COVID Recession: Where Should You Invest?
Paul Moore — founder, CEO, and fund manager of Wellings — is back on the podcast to talk with Kiera about the reality of what the COVID-19-influenced recession is looking like, and how YOU can invest to help both yourself and others. There’s a ton of information here, topics including: the four...  Read More
214: Mastering Risk Tolerance & Fail Safes
One of the podcast’s BFFs, Friend, is back to talk with Kiera about the side hustle of real estate. Last time (), the two discussed how real estate can serve as a cash flow and what to look for. Remember, Friend is using real estate to help pay for his dental school. This episode centers around...  Read More
213: Avoid Routine; Expel Energy in Meetings!
Kiera gathers with Tiffanie Trader to talk about ways to spice up your morning meetings! If you have the same types of meeting day after day, team members tune out the information. Add a little pizazz to your day. Tiffanie and Kiera share such ideas as incorporating movement and ways to expel...  Read More
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