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Life and Business Lessons with Dr. Ankur Gupta
At Jumpstart 2020, we had the pleasure of talking with .  While the majority of his working week is being a dentist, his Fridays are pretty enjoyable. Dr. Gupta gets to go to different dental conferences and share some of the nuances of running a business as they relate to him to inspire and...  Read More
3 Ways to Work on Your Business When Times Are Slow
            When times are slow, understanding what to do to work on your business can be challenging. But when you find the right opportunities, you can create momentum to help you come back stronger than ever. Three of the most important parts of our businesses we can strengthen during slow...  Read More
How Tray Therapy Helps Patients with Gum Disease with Tanya Dunlap
            How Tray Therapy Helps Patients with Gum Disease Patients who have periodontal disease often struggle the most between office visits, which is why I invited Tanya Dunlap, the Managing Director at Perio Protect LLC, onto this episode of the Delivering WOW Podcast to talk about their...  Read More
Dr. Howard Farran on Dentistry Post-COVID-19 Era
Dr. Howard Farran joins World's Top 100 Doctors 2020 Global Interdisciplinary Summit to discuss post-COVID-19 and how it impacts our future and the future of the industry. Dr. Howard Farran on Dentistry Post-COVID-19 Era Dr. Howard Farran on Dentistry Post-COVID-19 Era Thinking About...  Read More
2 Daily Team Member Challenges and How to Solve Them Now
            Running a dental practice is a team effort but, as dentists, sometimes it feels like we’re doing all the work. The reality is, that’s not the case. In fact, your practice wouldn’t be as amazing as it is without your team members contributing greatly. Your practice might not feel...  Read More
How to Become a Better Leader with Dr. Ankur Gupta
            Do you want to learn how to become the best leader for your dental team? If you’re nodding yes, you’re going to learn a lot from this episode of the podcast, where I’m joined by Dr. Ankur Gupta. Dr. Ankur Gupta completed his General Practice Residency in 2005 and built his dental...  Read More
How to Market a Dental Practice Through a Crisis
                                        During crises, people’s natural instinct is to stop marketing. While that’s a smart instinct, completely  shutting down and going into hiding can cause even more damage to your practice than the crisis itself. With the COVID-19 crisis, for example, a...  Read More
036: KPIs are Easier to IMPLEMENT than you Think!
Kiera is back with Dr. Summer Kassamel to discuss the implementation of KPIs. Dr. Summer encourages practice owners to not be afraid to change KPIs after 3 months in order to really focus on KPIs that will make a difference in the practice. KPIs will only work if your team understands the important...  Read More
035: Hygienists- Change Your Mindset, Change Your Production
Kiera and Paige dig deep into successful ways to make your practice successful by increasing hygiene productivity. So to all the dental hygienists out this, this one is for you! Hygiene is such an important part of overall oral health and plays a huge role in every dental practice. Kiera and Page...  Read More
034: MONDAY MORNING MASH-UP: Practice Makes Perfect - TREATMENT PLANS!
Kiera provides a simple role-play activity for your Monday Huddle! This week she discusses: “Presenting the Treatment Plan to your Patients.” She states that the doctor should quickly go through the plan with the patient giving a SPECIFIC DATE of when to see the patient for a follow-up and a...  Read More
033: How to Get PAID! Insurance tips with Donna Dinette
Kiera welcomes Donna Dinette who emphasizes the simplicity of getting a 97-98% return rate on your insurance claims! It is all about knowing what the insurance companies want as well as being sincere and confident when speaking with your patient. Kiera and Donna lay out useful instructions for...  Read More
032: Billing- How to Simplify for Maximum Returns
Kiera is joined by Sarah O’Bryan as the two dive right in to simple steps that better organize insurance and billing. Sarah explains that you can eliminate kickback error reports by first making sure you have correctly entered the subscriber information and having a system in which the office keeps...  Read More
031: Tracking Numbers- A Team's Perspective- Let's Put It All Out There
Kiera welcomes back Tiffanie Trader as they discuss the topic of “addressing the numbers” with the entire dental team. Sometimes it's hard to be "vulnerable" and share what your practice is producing without it feeling as if we are pushing production to increase a doctor's paycheck. Kiera and...  Read More
030: Route Slips- The Little Jewels in Your Practice!
Kiera is joined by Dr. George Hariri and Dr. Richard Low from the Shared Practices Podcast as they pick Kiera’s brain about Route Slips. What are route slips, why are they needed, and how necessary are they? Kiera explains that route slips create routines and checklists so team members are reminded...  Read More
029: Team Calibration- The Glue that Creates A-Teams
Kiera and Dr. Summer Kassamel are back together in a short, fact-filled episode discussing team calibration specifically dealing with treatment planning. They deep dive on what you say, how you say it, and when you say something to a patient can make or break the patient’s acceptability of the...  Read More
028: MONDAY MEETING MASH-UP : Hiring: Are You Hiding Your Dirty Laundry?
Kiera is back with Tiffanie Trader as they discuss the topic of hiring. Although it can be tempting to hire out of desperation, it is much easier to set the non-negotiable at the beginning of the interview. PAY, HOURS, and LOCATION all need to be discussed first so no time is wasted for either...  Read More
027: Office Manager Takeaways with Brenda Miller
Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda's three offices and decided it would be fun to take the listeners "behind the scenes" of in-office consulting. Brenda examines her unconventional, yet...  Read More
026: Why are mentors important?
Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives. As they each discuss the mentors they have, it becomes clear that mentorship can...  Read More
025: This! You Don’t Want To Miss!
THE SECRET IS OUT AND YOU DON'T WANT TO MISS THIS! In this week's episode, Kiera and Mark are joined by Mark's partner, performance coach and the black belt coach of DSI, Alastair Macdonald. Are you a frustrated dentist? Are you flatlining or declining? Is your practice a success and you just need...  Read More
024: CarCast with Grady- Future Dentists in the Making
In today’s episode, Kiera is joined by Grady, a first year dental student at Creighton University. Kiera and Grady each discuss useful tips that dental students, dentists and team members alike can implement NOW in their training that will be extremely beneficial. Some topics they discuss include: ...  Read More
023: Dental Assistants- Let's LEVEL UP
Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist’s expectations? Kiera and Mark discuss multiple ways to not only strengthen communication with the dentist, but also to...  Read More
Waking Up In a New World
Suddenly, things are different. The post-COVID world is certainly not the old world we were used to. For dentists (and others), here are ways to re-invent and revive.     Read More
How To Plan For Financial Freedom with Ryan Lee
            How To Plan For Financial Freedom with Ryan Lee If you dream of achieving financial freedom, this is the episode for you. I’m thrilled to be joined by Ryan Lee, a Financial Advisor and the Co-Founder of Cashflow Tactics, who reveals how dentists like you can grow your practice,...  Read More
Where are all the dental professionals during COVID-19?
Over the past few days, we have seen many jokes going around on the internet with memes showing how dentists are relaxing on their couches and also implying that they are not doing their part during this time of crisis with COVID-19. I understand and agree that living in these uncertain times of...  Read More
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