In this short, but juicy episode, Kiera gives practical advice about finances, treatment planning, and scheduling. She poses the question, “If dentistry was free, what would you recommend for treatment?” That is the ultimate goal: PROVIDING THE BEST CARE FOR PATIENTS! Therefore, Kiera encourages people to not back down from a treatment plan that will be the most beneficial to the patient, even if you think they will reject it. She also provides tactical tips that make a difference in patient case acceptance such as:
- Utilize the back office team to help with scheduling- emphasis on treatment and not on finances
- Hygienists should reschedule their recall appointments concentrating on each patient’s needs
- Focus on the treatment plan first, not on the money
- Offer full fee first and then a 50/50 payment option
- Save patient’s credit card on file
- Connect patient with lending agency
If your treatment plan is genuine, your approach will be too! Rejection is the number one reason people shy away from presenting bigger treatment plans. By working through this and RECOGNIZING this is the "WHY", your office can present larger, more comprehensive, and overall expansive treatment plans.
Want to learn more? Head on over to www.TheDentalATeam.com