Practice Management, HR and Accounting

A Team Wins Playing 1-On-1
Dr. Tim Goodheart discusses the importance of scheduling one-on-one meetings with staffers, and several benefits that should result from scheduling and using these meetings effectively.
by Dr. Tim Goodheart
January 2022
Covid Vaccines and Employees, What You Need to Know!
This CE course, exclusively created for Dentaltown, is designed to provide a comprehensive understanding of Covid vaccines from an HR perspective and clarify legal compliance issues surrounding them....
Paul Edwards
CE Credits: 1.75
Creating a Remarkable Dental Practice: Communication and the Patient Experience.
Effective communication has a profound effect on the success of the practice, as does the moment-by-moment experience of the patient. This course goes into the most effective ways to communicate with...
Fred Joyal
CE Credits: 1.75
Earn Trust, Then Compliance
Scheduling Institute founder Jay Geier explains the importance of building rapport with patients, which helps you persuade them to do the right thing when it comes time to accept your suggested...
by Jay Geier
January 2022
Creating a Remarkable Dental Practice: The Physical Environment
This course talks about how you can improve the effectiveness of your practice environment, and especially how you can radically increase the results of your front desk.
Fred Joyal
CE Credits: 1.75
Turning On the Dental Overhead Light
Dr. Claudia T. Le shares some of the steps she implemented to bring down her overhead costs in accounts receivable, labor, supplies and more, effectively increasing her practice net income by $1,000...
by Dr. Claudia T. Le
January 2022
Division of Duties in a Dental Practice, Part 4: The Finance Coordinator
This course details how to establish an effective financial coordinator position in the dental practice. It includes a sample job description, the key tasks of the position, and how to find and hire...
Sandy Pardue
CE Credits: 1.5
Howard Speaks: Coach Your Team to Success
Dentaltown founder Dr. Howard Farran explains why dentists need to step up their game when it comes to addressing employee issues.
by Dr. Howard Farran
January 2022
Division of Duties in a Dental Practice, Part 3: The Insurance Coordinator
This course details how to establish an effective insurance coordinator position in the dental practice. It includes the advantages to keeping insurance in-house versus outsourcing, a job...
Sandy Pardue
CE Credits: 1.5
Office Visit: Dr. Eric Steinbach
In addition to his private practice with two Brooklyn locations, this Townie, who’s known for his cosmetic dentistry work, is also the team dentist for the Brooklyn Nets NBA basketball team. In our...
by Kyle Patton, associate editor
January 2022
2021 Townie Choice Awards
After Townies cast their ballots for their favorite dental services and products, we tallied the results. Now it’s time to announce the winners of the 2021 Townie Choice Awards!
December 2021
Division of Duties in a Dental Practice, Part 2: The Scheduling Coordinator
This course details how to establish a productive scheduling coordinator position in the dental practice. It explains the importance of having a designated person, a job description, key attributes...
Sandy Pardue
CE Credits: 1.5
Implementing Teledentistry into Your Practice
The future of dentistry is here and now. Since Covid, virtual visits are now part of reducing viral exposures in the dental office. Virtual visits can provide the pre-covid screening, triaging...
Maria Kunstadter, D.D.S.
CE Credits: 1.5
Office Visit: Dr. Ross Oberschlake
The grand prize winner in our 2021 Townie Choice Awards voter contest, this Waukesha, Wisconsin, dentist is an active member of the Dentaltown message boards who says he doesn’t know how he got...
by Arselia Gales, assistant editor
December 2021
Howard Speaks: Make a Different Kind of 5-Year Plan
Dentaltown founder Dr. Howard Farran explains why all of your treatment plans should consist of work that’s capable of lasting at least five years.
by Dr. Howard Farran
December 2021
Starting Off Right: Transform Your 'Receptionist' into a Director of First Impressions
This course details how to raise up the receptionist position and establish a director of first impressions in the dental practice, along with key actions to ensure success. It includes the purpose...
Sandy Pardue
CE Credits: 1.5
Calamity, Catastrophe and Conflict Management.
Failure to address emotional turmoil is a dangerous business and can lead to burnout, depression, cardiovascular disease and many other physical ailments. This CE course focuses on proven methods to...
Kimberly Harms D.D.S.
CE Credits: 1.5
Does Giving a Raise Less Than $1/Hr Mean You Are a Cheapskate?
Townies discuss the most effective ways to handle salary increases for their employees.
November 2021
Professional Courtesy: Money-Saving Manual Transmissions
Hiring new employees doesn’t have to be costly and time-consuming. Dentaltown editorial director Dr. Tom Giacobbi shares how dentists can minimize the financial strain and wasted time with an...
by Dr. Thomas Giacobbi
November 2021
The Psychology Behind Why the Patient Says Yes or No to Diagnosed Treatment
Get your entire team on the same page by building their case presentation confidence and skill level with this in-depth treatment coordination training. This course focuses on how to easily increase...
Sean Field
CE Credits: 3
Creating a Remarkable Dental Practice: Building an Amazing Team
This course talks about the importance of practice culture, how to grow and shape an extraordinary team, and the challenges that all businesses face with hiring and how to improve your odds of...
Fred Joyal
CE Credits: 2.25
Howard Speaks: Getting to ‘Yes’ By Tracking ‘No’
Dentaltown founder Dr. Howard Farran explains the importance of getting to “yes” by tracking your “nos.”
by Dr. Howard Farran
November 2021
Creating a Remarkable Dental Practice: The State of the Dental Industry
This CE course dives deep into the current state of the dental industry, from insurance to technology to millennial employees. In addition it goes into the ideal mindsets necessary for a remarkable...
Fred Joyal
CE Credits: 2
Plan Your Perio Program
Developing and maintaining a periodontal care program in a general dental practice requires a few core mindset principles to be shared by the entire team. Dental hygiene coach Rachel Wall, RDH,...
by Rachel Wall, RDH, BS
November 2021
Mastery in Times of Dental Patient Conflict
As Dr. John A. Wilde explains, no level of effort and determination can assure perpetually perfect outcomes. When an unhappy patient arrives in the office, his four-step formula enables dentists to...
by Dr. John A. Wilde
October 2021
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