Practice Management, HR and Accounting

Calamity, Catastrophe and Conflict Management.
Failure to address emotional turmoil is a dangerous business and can lead to burnout, depression, cardiovascular disease and many other physical ailments. This CE course focuses on proven methods to...
Kimberly Harms D.D.S.
CE Credits: 1.5
Office Visit: Dr. Daniel Bird
“We produced almost the same amount of dentistry in May 2020 as we did in May 2019,” says this Townie, whose practice already had a no-waiting policy—there’s no front desk—and whose staff was always...
by Kyle Patton, associate editor
August 2020
Continuing Education Update
Dr. Howard Goldstein, Dentaltown’s director of continuing education, shares the latest CE offerings released on last month.
by Dr. Howard Goldstein
August 2020
The Psychology Behind Why the Patient Says Yes or No to Diagnosed Treatment
Get your entire team on the same page by building their case presentation confidence and skill level with this in-depth treatment coordination training. This course focuses on how to easily increase...
Sean Field
CE Credits: 3
Creating a Remarkable Dental Practice: Building an Amazing Team
This course talks about the importance of practice culture, how to grow and shape an extraordinary team, and the challenges that all businesses face with hiring and how to improve your odds of...
Fred Joyal
CE Credits: 2.25
Howard Speaks: Should I Stay or Should I Go?
Dentaltown founder Dr. Howard Farran says the coronavirus pandemic offers young dentists an extraordinary option to buy their own practice.
by Dr. Howard Farran
August 2020
Creating a Remarkable Dental Practice: The State of the Dental Industry
This CE course dives deep into the current state of the dental industry, from insurance to technology to millennial employees. In addition it goes into the ideal mindsets necessary for a remarkable...
Fred Joyal
CE Credits: 2
Professional Courtesy Testing—1, 2, 3 ...
Dentaltown editorial director Dr. Thomas Giacobbi examines the future of COVID-19 testing and a potential business opportunity for practice owners.
by Dr. Thomas Giacobbi
August 2020
Financial Lessons Learned From COVID-19
Certified public accountants and valuation analysts Timothy Lott and Mike Bark discuss the income tax-related aspects of recent COVID-19 relief bills, and how dentists can best prepare their...
by Timothy Lott and Mike Bark
July 2020
The Coachable, Capable, Unstoppable Dental Team
When you think of individuals who are masters at their craft, not only are they capable, they also have an underlying foundational characteristic – coachability. Learn what it takes to make this...
Ms. Penny Reed
CE Credits: 2.25
Patient Retention Strategies for Practice Growth.
This course will expose how you are currently grooming your patients to experience the feeling of indifference toward you and your practice. Discover the strategies that can be taken to resolve your...
Dana Pardue Salisbury, MBA
CE Credits: 1.5
Professional Courtesy: Rock the Vote: TCA Edition
Dentaltown editorial director Dr. Thomas Giacobbi discusses how important it is for Townies to cast their votes in the annual Townie Choice Awards.
by Dr. Thomas Giacobbi
July 2020
Hidden Treasures: Finding the Buried Profit In Your Practice
Understand that while some dentists are looking for the latest cutting-edge treatments or technology, many are frustrated, overwhelmed or plateaued. In this presentation, you will be introduced to...
Ms. Heidi Mount
CE Credits: 1.5
Howard Speaks: Why Are You Resisting Change?
Dentaltown founder Dr. Howard Farran wants to know why dentists so strongly oppose allowing hygienists to open their own practices.
by Dr. Howard Farran
July 2020
5 Ingredients for a Better Phone Recipe
Certain phone habits could be creating a recipe for disaster in your practice. Corey Johnson, an executive with Call Box, the comprehensive phone handling and phone system solution for dental...
by Corey Johnson
April 2020
Declining Reimbursement is a Real Problem. Reverse the Trend with Your Own Membership Plan!
For decades dentists have experienced a significant decline in insurance reimbursement that has now become a crisis. Unfortunately, dental insurance has become a major obstacle to providing great...
Dave Monahan
CE Credits: 1.5
How to ‘Future-Proof’ Your Lease
Jeff Howell, founder and CEO of an online commercial lease review service, discusses three key considerations dentists should account for when negotiating their practice spaces.
by Jeff Howell
April 2020
Should I Be Insurance Free?
Continued drops in dental insurance companies’ reimbursement fees and rule changes make the business of dentistry a constantly changing landscape. Learn how to make sense of this changing reality,...
Steve Anderson
CE Credits: 1.5
Howard Speaks: Racing to the Bottom
Dentaltown founder Dr. Howard Farran says dentists are partly to blame when benefits companies drop rates, because it’s a matter of competition.
by Dr. Howard Farran
March 2020
Increase Practice Revenue, Profit and Valuation without Adding New Patients
The course will cover the market research, practice data, and case studies that show how you can significantly increase the revenue, profitability and value of your practice without adding new...
Dave Monahan
CE Credits: 1.5
Moving Past Insurance Entitlement
The shift from traditional dental insurance to over 80% of reimbursement models being PPOs has had a cataclysmic impact on patient health, workplace stress and dental incomes. Mark shares a Six Step...
Dr. Mark Murphy
CE Credits: 1.5
Professional Courtesy: Meet My Therapist
Dr. Thomas Giacobbi, Dentaltown’s editorial director, introduces us to his 1-year-old goldendoodle, Bear, and how he’s integrated his new family dog into his practice.
by Dr. Thomas Giacobbi
February 2020
Build a Front Office Team that Rocks!
Learn the communication skills and procedures that create the ultimate customer service experience for your patients. Improve and master the essential systems to reduce cancellations/no-shows, set...
Ms. Laura Hatch
CE Credits: 1.5
Office Visit: Dr. Eric To
Dr. Eric To’s first Parklane Dental practice in the greater Los Angeles area won the 2014 ADA Dental Office Design of the Year competition for its sleek, efficient design. When he opened a second...
by Kyle Patton, associate editor, Dentaltown magazine
February 2020
Howard Speaks: There Should Be an App for That
Dentaltown founder Dr. Howard Farran discusses why it’s time to do away with paper forms and switch over to a digital platform to make health care more efficient for doctors and patients.
by Dr. Howard Farran
February 2020


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