“Some years don’t just change the calendar. They change the direction.” - Regan Robertson
Brief Overview of the Episode
This episode marks a pivotal moment for the Everyday Practices Dental Podcast. Following the passing of Productive Dentist Academy co-founder Dr. Bruce Baird, the conversation reflects on legacy, gratitude, and growth. Longtime co-hosts Dr. Chad Johnson and Dr. Maggie Augustyn formally pass the torch, while Sara Hansen steps in as Regan Robertson’s new co-host. Together, they outline a sharpened mission for the show: helping practices win by elevating patient experience and mastering internal marketing.
What This Episode Reveals
This is not an ending. It is a recalibration.
The episode reveals how leadership evolves, how trust is built through presence, and why patient experience is the most underutilized growth lever in dentistry. It also shows what it looks like to honor the past without being anchored to it.
What You’ll Learn
• Why internal marketing creates the highest quality growth at the lowest cost
• How patient experience is shaped by every role inside the practice
• What it means to lead through transition with clarity and respect
• How to refocus your energy on what actually moves patients and teams
• Why the future of the podcast centers on authenticity, not tactics
If This Sounds Familiar
• You feel overwhelmed by marketing but know something is missing
• Your team is busy, but patient loyalty feels fragile
• You sense growth is possible without more ads or more noise
• You want marketing to feel human again, not forced
• You are ready to simplify and focus on what matters most
Next Steps
Listen to this episode as a reset.
Then look inward. Examine how your team, your systems, and your daily interactions shape patient perception. The next era of Everyday Practices is about execution inside the practice, not chasing attention outside of it.
A New Chapter
Most dentists look at their numbers and hope they tell the truth. They rarely do.
If you want clarity, get it before the next slowdown exposes the gaps you ignored.
Take a free 60 minute coaching session at InvestmentGradePractice.com and see what your practice has been hiding from you.