Managing Accounts Receivable (A/R) can feel like a never-ending struggle—unpaid balances pile up, overhead creeps higher, and the stress of chasing down payments wears on the whole team. But what if you could cut A/R in half while increasing profitability and boosting morale?
That’s exactly what one dental practice did.
In just 12 months, they reduced A/R by $145,000, completely transforming their financial health and team dynamics. Here’s how they made it happen—and how you can too.
The Struggle: High A/R, High Stress, Low Morale
When this practice reached out for help, they were drowning in financial and operational challenges:
- A/R had skyrocketed past $290,000
- Team morale was at an all-time low
- Goals weren’t being met—there was no clear strategy for improving collections.
- Overhead was out of control—cutting into profitability and adding more stress.
To make matters worse, they were short-staffed and had no trained Office Manager. Their Front Office team lacked billing knowledge, and a previous OM had failed to collect over-the-counter (OTC) balances or properly handle insurance claims.
The Turning Point: Time for a Change
They knew something had to shift, so they partnered with Dental A Team to implement a strategic plan. The focus? Better systems, better training, and better accountability.
Here’s what we helped them put into place:
- Trained a new Office Manager—giving the team the leadership and structure they needed.
- Empowered the Front Office with billing and collections training.
- Streamlined insurance follow-ups to prevent lost revenue.
- Created a structured collections process to tackle both old and new balances.
- Implemented pre-collections to reduce A/R before it became a problem.
- Set up KPI tracking to keep the team focused and accountable.
The Transformation: What 12 Months of Focus Achieved
The results? Nothing short of incredible:
- A/R reduced by $145,000—bringing it down to manageable levels.
- Collections improved to 95-98%—ensuring steady cash flow.
- Production and efficiency increased—leading to higher profitability.
- Overhead went down—freeing up resources for growth.
- The team was happier and less stressed—because clear systems = confidence.
What About Your Practice?
If your A/R is out of control, your cash flow is tight, and your team is feeling the pressure, it doesn’t have to stay this way. With the right training, systems, and support, your practice can make a complete turnaround.
Take the first step toward less stress and more success—let’s chat about how we can help. Schedule a complimentary 60-minute Practice Assessment today!
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