Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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HIPAA, OSHA, & Beyond: A Fun Guide to Dental Compliance
Let’s face it: when you hear HIPAA or OSHA, your brain probably thinks "paperwork" or "penalties." But compliance doesn’t have to be overwhelming or dull. At The Dental A Team, we believe regulatory compliance should protect your practice and patients while fitting seamlessly into your systems. So,...  Read More
Episode #938: Fitness Amid Everyday Busyness
“Humans want to move, and life gets in the way.” Those are the words of Laura, Kiera’s personal trainer, who’s the guest for this episode. Together, Kiera and Laura discuss overcoming the often quite sedentary life of dentistry professionals by bringing on a source of accountability. Episode...  Read More
Episode 589: Magic Out-of-Network Verbiage That will get You Patients
Tiffanie is giving fantastic verbiage that your practice needs to start using when retaining current patients and enticing new patients when you’ve dropped insurance. Hey, Dental A Team listeners, this is Kiera and you guys, I am beyond giddy about the fact that we are having a way for you...  Read More
Episode 576: Turn Insurance Patients into Membership Patients LEGALLY With Jordon Comstock
Kiera is joined by Jordon Comstock, CEO and founder of BoomCloud, which provides a membership growth platform for your practice. The two talk about why and how practices are shifting to membership programs, and how they’re able to appeal to insurance patients completely legally. The secret sauce?...  Read More
Episode 572: Too Complex Is a Trap
It’s a consultant takeover with Brit and Dana! Something the two have been hearing a lot in practices across the country is treatment coordinators aren’t sure where to direct patients amid numerous treatment options, then financing options. It’s a lot to cover! In this episode, Brit and Dana...  Read More
Episode 559: Get Your Claims Paid Faster
Check out Sarah’s documentation reference sheet! Email us at hello@thedentalateam.com for a copy! Kiera Dent: Hey everyone, welcome to the Dental A Team Podcast. I'm your host, Kiera Dent. And I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because...  Read More
Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that’s when your business can become susceptible to areas of weakness? There’s nothing wrong with celebrating your victories, but make sure you keep yourself honest — that’s what...  Read More
224: ~ Patient Flow ~ Perfecting Contact
June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way. In this episode, Kiera talks about the first two steps of working directly with patients: initial contact and first arrival. Her tips for each...  Read More
223: Getting Team Feedback: 360 Awareness
Kiera’s back with a quick tactical tip — this time about how to receive feedback from your team, how often to do it, and how to implement it. Her favorite way to do it: anonymous surveys! By sending out surveys every quarter (or at least twice a year), you can make your office a better place. Your...  Read More
221: The Fundamentals of Onboarding
First, know that next week The Dental A-Team is making a big announcement! Second, it’s time to talk about how to bring on new staff the best way possible: with 30-60-90 day scorecards! The DAT has a process for how to help you out, helping you break down everything you want your new team members...  Read More
220: How to Be Effective Virtually
Virtual is the new in-person. Today, Kiera’s responds to a listener question from the office manager of a virtual practice: How do I keep my team connected? The Dental A-Team is perfect for answering this because it’s a virtual company, too! Kiera shares and explains the following tips for keeping...  Read More
219: Best Prep for Ownership
Kiera is joined by Dr. Nick and Dr. Whitney Forsythe, a stellar dental duo out of Mount Vernon, Washington. The Forsythes just passed their one-year milestone of practice ownership, and in this episode, talk with Kiera about what they learned along the way and tips for others seeking to do the...  Read More
218: Believe in What You’re Selling
The lovely Kayelee Taylor is back on the pod with Kiera! The duo talks about how to best close cases, leads, and sales — successfully educating your patients to buy the service appropriate for them. The tips:           Have good calibration with your doctor               Adopt a ‘buy or die’...  Read More
217: … And THAT’S How You Get a Raise
Kiera has hiring tips! She talks in this episode both from the employer AND employee perspective on how to give and get raises. First and foremost: Instill the idea that raises shouldn’t be expected, but earned. A raise is dependent upon the value each person brings to the company. Team members,...  Read More
 216: Sexy Titles & Hiring Team Members
YIKES, are you understaffed because of the COVID-19 pandemic? Kiera and the Dental A-Team is here to save your day! When your office is understaffed, it can put pressure on the rest of the team. But it doesn't HAVE to. You can actually become your most efficient selves. Listen to this episode,...  Read More
215: COVID Recession: Where Should You Invest?
Paul Moore — founder, CEO, and fund manager of Wellings — is back on the podcast to talk with Kiera about the reality of what the COVID-19-influenced recession is looking like, and how YOU can invest to help both yourself and others. There’s a ton of information here, topics including: the four...  Read More
214: Mastering Risk Tolerance & Fail Safes
One of the podcast’s BFFs, Friend, is back to talk with Kiera about the side hustle of real estate. Last time (), the two discussed how real estate can serve as a cash flow and what to look for. Remember, Friend is using real estate to help pay for his dental school. This episode centers around...  Read More
213: Avoid Routine; Expel Energy in Meetings!
Kiera gathers with Tiffanie Trader to talk about ways to spice up your morning meetings! If you have the same types of meeting day after day, team members tune out the information. Add a little pizazz to your day. Tiffanie and Kiera share such ideas as incorporating movement and ways to expel...  Read More
212: The Best You Can Be- Dental Marketer
Crossover episode with The Dental Marketer! This episode is a quick and dirty look into how The Dental A-Team works. Michael and Kiera discuss a ~ton~ of information, from how to live the life you want, how to hire the right person, and what a dentist can do today to improve their practice...  Read More
211: Spice Up Your Morning Huddles
Need a little excitement or inspiration in your morning meetings? Kiera delivers! In this episode, she talks about the reason for huddles in the first place — to come together to win the day! Each member of your team should have a personal plan of how to meet their goals, ways to inspire them to...  Read More
210: Peeling Back the Layers
Who are you as a real person? What’s behind your Wizard of Oz curtain? That’s the theme of this episode, and Kiera shares specific things in her life that make her her. For example: Hiring an accountability coach to help her get a six-pack; or going to therapy. It’s important to recognize what...  Read More
209: The Dr. Suess of Systems
The Dental A-Team has a new nickname … the Dr. Suess of Systems! Woohoo! In this episode, Kiera gives five systems for you to check on in your practice — whether they’re in place or if you need to create them. The five ones she wants you to “Dr. Suess” are…          New patient experience       ...  Read More
208: DAT Live: Your Questions Answered- Hiring
The Dental A-Team crew gathers LIVE to celebrate lots of birthdays and answer listener questions. Where do you find A-team members? What’s the best way to advertise for jobs? How do you on-board during a pandemic? These questions and more are answered by the DAT crew. Find other tips to make the...  Read More
207: Websites: Your Resume to the World
Ashley Dorn is Kiera’s special guest in this episode, and she’s talking all about her area of expertise: marketing. Specifically websites. Websites are often the first things patients see your office through, and they can set the tone for how your location is managed and run. Ashley shares tips and...  Read More
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