Increasing Your Patient Acceptance Rates

Dr. Shalin Patel, Increasing Your Patient Acceptance Rates
Speaker: Dr. Shalin Patel
CE Credits: 1.5
Format: PDF
This course details different practice management approaches to ensure a better patient experience. It explores ways to attract, convert and retain new patients for better long-term growth of the prac...more
  • Released: 10/1/2017
  • Expiration Date: 6/30/2025
  • Review Date: 6/30/2022
CE Details
Credit Details
This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.

There is no fee to view this course. There is a fee of $36 to take the exam and claim CE credits for this course.

This course details different practice management approaches to ensure a better patient experience. It explores ways to attract, convert and retain new patients for better long-term growth of the practice.

There are several challenges dentists must overcome to ensure a successful patient experience. To be successful, dentists must be able to manage both the clinical and nonclinical aspects of the practice by creating systems before, during and after the dental visit.

Before a patient sets foot in the office, the online reputation, call conversion and tracking of referrals are important to ensure new patients continue to come to the practice. Once those are achieved, it’s also important to develop clinical systems to ensure patients have the opportunity for same-day dentistry. Finally, we review specific ways to ensure retention and recall after patients leave.

Educational Objectives:
Upon completion of this course, you should be able to:
  • Reasons and suggestions on how to manage your online reputation.
  • How to monitor and create a system to turn a new patient phone call into an appointment.
  • How to properly track referrals to ensure marketing dollars are spent appropriately.
  • The importance of having a daily morning huddle.
  • How to schedule effectively to maximize your schedule and allow opportunities for same-day dentistry.
  • Methods and systems that will ensure consistent patient retention and recall in the office.
Description of Speaker:
Dr. Shalin Patel is one of the owners and the chief clinical officer at DECA Dental Group, which has been named to the Inc. 5000 list of the fastest-growing companies in America. Patel oversees new doctor recruiting and has created unique and innovative systems to train hundreds of dentists in multiple office locations in Dallas, Houston, San Antonio and Austin. Email:

In the past 12 months, the lecturer/speaker declare that they have had a financial interest, arrangement or affiliation within the field of dentistry or health care with Deca Dental Group.

CE Policies
American Dental Association (ADA), Continuing Education Recognition Program (CERP) provider
Farran Media is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at
American General Dentistry (AGD), Program Approval for Continuing Education (PACE) approved, FAGD / MAGD Credit Farran Media is a nationally approved PACE Program Provider by the Academy of General Dentistry. Approval does not imply acceptance by any regulatory authority or AGD endorsement. The current term of approval extends from 1/1/2023 to 12/31/2026. Provider ID# 304396
This activity meets the educational criteria required for verifiable Continuing Professional Development under the General Dental Council Lifelong Learning scheme and represents 1.5 hours of verifiable CPD.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

CE Contact
For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at
To reap the full benefits of this CE course, the presenters (Howie Horrocks and Mark Dilatush) have agreed to create a marketing plan specifically tailored to your practice and your specific market area. Having your marketing plan printed and open while you view the course material, will greatly individualize your learning experience.
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