Everyday Practices Dental Podcast
Everyday Practices Dental Podcast
Everyday Practices follows Regan Robertson, Dr. Chad Johnson and Dr. Maggie Augustyn as they interview dental professionals about everything related to dental practice ownership from productivity & finances, patient interaction, leadership, and more.
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When Patients Change Everything | Part 2 (EP. 314)

When Patients Change Everything | Part 2 (EP. 314)

1/14/2026 10:00:00 AM   |   Comments: 0   |   Views: 44


“There’s a beauty in understanding that the interactions we have with people really affect us and have this extraordinary ripple effect.” - Dr. Maggie Augustyn
 


Brief Overview of the Episode

In Part Two of this series, the conversation shifts from difficult patient interactions to the positive moments that quietly shape how dentists see themselves and their work. Regan Robertson, Dr. Chad Johnson, and Dr. Maggie Augustyn reflect on patients who extended trust before it felt earned, moments of grace under pressure, and early career experiences that still influence how they show up decades later. Through stories from dental school, unexpected complications, and deeply human exchanges, this episode explores how perspective, compassion, and trust can recalibrate a dentist’s approach to leadership and care.


What This Episode Reveals

• How trust from patients can shape confidence early in a career
• 
Why perspective matters most when things do not go as planned
• 
The long term impact of grace in high stress moments
• 
How formative experiences influence decision making years later


What You’ll Learn

• Why patients affect dentists more than they realize
• 
How early experiences shape emotional regulation under pressure
• 
The role perspective plays in handling complications
• 
Why compassion and accountability can coexist
• 
How remembering what truly matters changes how you lead

 

If This Sounds Familiar

• You still remember patients from dental school
• Certain moments come back to you years later
• Complications feel heavier than they should
• You hold yourself to an impossible standard
• Perspective is easier to talk about than practice

This episode gives voice to those experiences.


Next Steps

This episode concludes a two part series on contrast, patients, and leadership.
If you missed Part One, start there. Stay tuned for next week's episode.


When Patients Change Everything




Everyday Practices Dental Podcast
Most dentists look at their numbers and hope they tell the truth. They rarely do.
If you want clarity, get it before the next slowdown exposes the gaps you ignored.
Take a free 60 minute coaching session at InvestmentGradePractice.com and see what your practice has been hiding from you.



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