Everyday Practices Dental Podcast
Everyday Practices Dental Podcast
Everyday Practices follows Regan Robertson, Dr. Chad Johnson and Dr. Maggie Augustyn as they interview dental professionals about everything related to dental practice ownership from productivity & finances, patient interaction, leadership, and more.
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Dealing with Difficult Patients (E.302)

Dealing with Difficult Patients (E.302)

9/3/2025 9:16:00 AM   |   Comments: 0   |   Views: 24
 

“Whose problem is this? It’s theirs, not yours.” – Dr. Maggie Augustyn

Brief Overview of the Episode

Every dentist has faced it: the patient who walks in angry, entitled, or resistant to treatment. In this raw and candid conversation, Dr. Maggie and Dr. Chad share real stories of difficult patient encounters, the emotional toll they can take, and the strategies they’ve learned to protect both their practice and peace of mind.

What This Episode Reveals

• 
Why transparency and clear communication are your best defense
• 
How to draw boundaries without losing professionalism
• 
The hidden cost of undervaluing your time and expertise
• 
Why standing firm on your worth can actually restore respect

What You’ll Learn

• How to respond when patients demand refunds or dispute charges
• 
Practical language to set expectations upfront
• 
The importance of balancing empathy with authority
• 
Strategies for turning tense encounters into opportunities for leadership

If This Sounds Familiar

• You’ve ever walked out of an operatory frustrated by an entitled patient
• 
You feel guilty about charging what your services are worth
• 
You’ve burned out from carrying patients’ problems as your own

 

Next Steps

Listen to the full episode and learn how to protect your time, energy, and value, while still delivering exceptional care.



- Listen now - Click here to listen.

The future of your practice isn’t outside; it’s already in your system.
Learn more at the Clinical Calibration Institute.




Dealing with Difficult Patients (E.302)


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