“Presence is power—but not the kind people fear. It’s the kind that earns trust.” ~Dr. Maggie Augustyn
In this reaction episode to Moment 207 of The Diary of a CEO, the Productive Dentist Podcast team unpacks CIA communication strategies through the lens of patient care, team dynamics, and clinical leadership.
It’s not about reading minds, it’s about showing up with purpose.
This episode challenges dentists to move beyond scripted case presentations and into emotionally intelligent leadership that patients and teams can feel. The result? More trust. More buy-in. More fulfillment.
You’ll learn:
- How to use behavioral awareness to become a better listener and leader
- What makes patients truly say “yes” and what silently pushes them away
- Why ethical influence matters more than persuasion
- How to lead your team with calm clarity, not chaos
- Why trust is your most underutilized productivity tool
This isn’t manipulation. This is human connection done right.
Key Reflection Questions for Listeners:
- Am I showing up in a way that builds trust or creates doubt?
- What small moments of communication carry the most weight in my day?
- Where in my practice am I using persuasion when I should be using presence?
- Listen now to rewire how you lead, listen, and influence with integrity.
Head to our website for additional content!
From CIA to Chairside: Reaction Episode (289)