Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #879: Book Club: Business Is a Game of Strategies
Britt talks about the latest book club read,  by Patrick Bet-David. This book is a great reminder that career success is not one-size-fits-all.  Episode resources: Transcript: Britt (00:00.646) Hello Dental A Team listeners, this is Brett and you are here on the Dental A Team podcast and...  Read More
Episode #878: Treatment Planning: What’s Best For the Patient?
Tiff and Dana lay out the most critical piece when it comes to communicating with patients during treatment planning: Focus on the patient’s health, not money or insurance. Episode resources: Transcript: The Dental A Team (00:01.506) All right. Hello, Dental A Team listeners. We are so happy...  Read More
Episode #877: Billing: Dealing With Denials + Old Balances
Kiera educates listeners on how to install systems in the billing department that can better flow out to the clinical teams so denials and old balances can disappear once and for all. Episode resources: Transcript: Kiera Dent (00:00.59) Hello, Dental A Team listeners. This is Kiera and...  Read More
Episode #876: Have a Slam-Dunk September
Kiera encourages practices to send out end-of-year benefit letters now, just in time for the slow-down in September. As a bonus, she includes the lingo those letters can include. Episode resources: Transcript: Kiera Dent (00:00.634) Hello, Dental A Team listeners. This is Kiera and...  Read More
Episode #875: Keep Those Hygiene Schedules Full
Tiff and Dana drill down on how practices can avoid their hygiene schedules falling apart, including the benefit of ASAP lists and their opinions on re-care. Episode resources: Transcript: The Dental A Team (00:06.99) Hey, Dental A Team podcast listeners, we are back at you again. We are...  Read More
Episode #874: Vibe Check! Patient Experience A-Z
Rereleasing one of DAT’s most popular episodes! Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: - What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? - What companies have the type...  Read More
Episode #873: Create Lasting Impressions With Your Patients
Focusing on relationship-building with your patients is a surprisingly effective way to establish long-term success in the practice. Tiff and Dana discuss why these relationships are such difference-makers, the two methods most critical to creating connection, and how to start implementing that...  Read More
Episode #872: Are Your Systems Outdated?
It’s a very techie world out there, meaning there’s probably a more streamlined way to perform some of the systems in your practice. In this episode, Kiera talks about how to go about innovating before you're forced to. She touches on different points to check on in your practice, and gives ideas...  Read More
Episode #871: Increase Profitability with Your AR
Consultants Tiff and Dana talk all about accounts receivable and why knowing your numbers is so critical to practice success. Hint: Once you know where your numbers sit at, you can develop systems to improve the areas in need of help. Episode resources: Transcript: Tiffanie (00:08.706)...  Read More
Episode #870: Office Autopsy: A Complete Schedule Overhaul
In this office autopsy episode, Kiera shares an example of a doctor who’s hungry to evolve. After approaching the Dental A-Team with the hope to be a more confident business owner, Kiera and the doctor reviewed the practice’s systems with a fine-toothed comb. Improvements to the practice were made...  Read More
Episode #869: How To Outsource Your Billing
Rereleasing one of DAT’s most popular episodes! Kiera is joined by Tiffany at eAssist to talk all things outsourcing. eAssist is a remote dental billing company that offers a variety of services (like dental billing, patient billing, insurance verification). Together, Kiera and Tiffany touch on...  Read More
Episode #868: DAT Book Club: Clear Your Limiting Beliefs
Britt reviews the July book club selection,  by Louise Hay, by touching on the principles that most stood out to her: clearing out your limiting beliefs, knowing the power of the present moment, applying a positive narrative to your life, and more. Episode resources: Transcript: Britt...  Read More
Episode #867: Identify (+ Implement) the Best CE Opportunities
As DAT visits with practices, the consultants are hearing more about CE options: doctors and team members who feel like they’re consuming too much or spending too much money for not enough or not the right kind of education. This episode is all about finding the right CE for your practice right...  Read More
Episode #866: It’s Time to Modernize Payment Processing!
Mark Rasmussen of Moolah is on the podcast with Kiera! Moolah is all about modernization of payment in dental practices. Mark and Kiera talk about Moolah and its full suite of payment tools, what modernized payments look like in dentistry, software/devices to use, honest processing fees, and more....  Read More
Episode #865: Stop Being Afraid of Your PnL
As a follow-up to episode 858 (), Tiff and Dana circle back to focus on managing your practice’s debt by knowing your PnL. They touch on how to interpret your numbers, considering whether the debt is worth it, healthy money ranges, and a ton more. Episode resources: Transcript: The Dental...  Read More
Episode #864: Earn More & Work Less
Re-releasing one of DAT’s most popular episodes! Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about:          How to...  Read More
Episode #863: 3 Tips for Upping Your Internal Referral Game
Tiff and Dana are wrapping up their series of marketing-focused episodes. This week, they discuss internal referrals. They talk about three things to ramp up success with these referrals: 1. Identify your why 2. Know your patient avatar  3. Bring a competitive spirit         Episode resources: ...  Read More
Episode #862: Getting Team Buy-in For a New Service
Brad Titensor with Dental Warranty is back already! This time, he and Kiera talk about getting your team excited about incorporating and utilizing a new service in the practice, including: steps for integration, goal-setting, building habits, and what a presentation to patients sounds like....  Read More
Episode #861: Onboarding Effectively (and Using Your Team to Do So)
Tiff and Dana walk through what onboarding is, and how to utilize your team to update and carry out the methods. The consultants touch on how to prioritize the onboarding schedule, what often is missed in the onboarding process, and why it’s so critical to be systems-dependent instead of...  Read More
Episode #860: Prepping for Uncertainty
Amid the tumult of an election year and rising inflation, Kiera is joined by Brad with Dental Warranty to talk about peace of mind. Together, they discuss why warranty is so critical, what additional revenue looks like, how to sell patients on the investment, and more. Episode resources:     Read More
Episode #859: Fun Dental Facts For the 4th of July
This episode is for those who want a good time. Happy Fourth of July! Episode resources:   Read More
Episode #858: Deciphering Your True Overhead
Tiff and Dana share the Dental A Team method to understanding your practice’s true overhead, and how to budget to get that overhead to where you want it to be. Episode resources:   Read More
Episode #857: Tax Strategies to Prepare for an Associate Buy-In
Morgan Hamon returns to the podcast and Kiera dives deep with him. They focus on how owners/doctors can prepare their cash flow and tax planning for an associate buy-in, including the ideal time to execute, time horizon, three common frustrations and how to avoid them, and so much more. Episode...  Read More
Episode #856: Mid-Year Check-in: What’s Good and What Could Be Better?
We’re halfway through 2024! That means we’re halfway toward the goals made at the beginning of the year. In this episode, Kiera reminds listeners to prep for the end of the year now by touching base with the right people, and adjusting or pivoting where necessary. Episode resources:   Read More
Episode #855: Office Manager Guru Says, “Add Video to Onboarding!”
Tiff and Dana talk about why videos are such effective additions to your practice’s operations manual. Their guidance includes the software to use, what topics to start with, who records them, and more. Episode resources:   Read More
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