Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #854: Let’s Make Systemization Simple-  Kiera’s Mind Blown
Welcome back to DAT Book Club! This month’s selection was . As you’ll hear, Kiera had a ton of takeaways from reading this book. She specifically touches on the following in this episode: - Best ways to communicate internally - Questions to ask yourself about what needs to be done and when -...  Read More
Episode #853: It’s Time to Turn Your Patients Onto Membership Plans
With the changing landscape, Kiera gets very real with practices in this episode. She’s joined by Paul from Dental Menu to talk about why it is absolutely critical to get a membership plan in place. They lay out the steps to take if you’re considering dropping insurance, and how Dental Menu...  Read More
Episode #852: How to Handle Emergency After-Hour Calls
Kiera gives listeners 3 steps to set up an ideal emergency after-hour protocol response.  1. Define “true emergency” — what should the doctor actually have to come in for? 2. Role play! Listen to example calls and set language to use. 3. Place daily blocks for those emergency appointments.     She...  Read More
Episode #851: The Actual Value of Knowing Your Ideal Patient
We’ve talked about it before: Your patient avatar is crucial for success (listen to ). Now, it’s time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on...                                              Reverse engineering your ideal avatar                ...  Read More
Episode #850: Consider This When Buying/Maximizing a Practice
Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as:  What’s the AR? What procedures are being offered and is there room to add more? How is the team communication? How are supplies...  Read More
Episode #849: Tip For Better Communication
Something many dental practices tend to forget: passing off information with open communication in mind. Tiff and Dana review why handoffs are so critical to building trust and increasing patient acceptance. They touch on diagnosing with the patient in the room, having conversations directly with...  Read More
Episode #848: How to Handle Rude Patients
There’s always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There’s always a lesson to be learned in these situations. Episode resources:   Read More
Episode #847: Co-Diagnosing: Pre-Game Strategies
What Would Doctor Do? Tiff and Dana educate about how to set up doctor’s diagnosis with some pre-gaming strategies. It’s as easy as 1-2-3: 1. Calibrate the language and focus 2. Set clear expectations 3. Doctors, empower your team The consultants give examples of how to go about this, plus insight...  Read More
Episode #846: Unconventional Ways to Cut Costs In Your Practice
Kiera gives listeners tips that you can implement right now to start trimming the fat on practice costs and making more money. Suggested actions include reviewing your PnL monthly, buying discounted supplies, utilizing a productive schedule, and more. Episode resources:   Read More
Episode #845: How to Vacation Without Your Business Losing Money
Warmer weather means vacations are on our mind. Kiera talks about how to take those two-week vacations (or more!) and not have it affect your practice’s profit and loss. It’s about planning, yes, but Kiera gives you the variables to consider as you calculate how much you can vacation based on your...  Read More
Episode #844: Achieving Your Dream Dentistry Life
Kiera is joined by Dr. Jamin Houser of Castle Valley Dental in Colorado to talk about reaching that dream life! Dr. Houser has achieved a minimal work week while still being able to engage with all the aspects he loves about dentistry. He shares with Kiera what it took to get him to his idyllic...  Read More
Episode #843: Are You Always on The Go? This Episode is For You!
Kiera explores not only why so many people want to slow down in their everyday lives — but also what happens once you’re slowed down. Episode resources:   Read More
Episode #842: How (Good) Handoffs Increase Case Acceptance
The right handoff can go such a long way. In this episode, Tiff and Dana break down why handoffs are so important for patients, how handoffs can extend from chairside to checkout, and the best way to know if your practice’s communication with patients and each other is working effectively. Episode...  Read More
Episode #841: Book Club: High Output Teams Simplified
Kiera reviews May’s DAT Book Club selection, by Andrew S. Grove and why her takeaways are complicated. A few of her favorite ideas from the book: delegation is not abdication; allow time to connect; and why less is more when it comes to performance reviews. Episode resources:   Read More
Episode #840:  Easy Way to Get More New Patients
Kiera is joined by Dr. Brian Harris, the founder of Smile Virtual, to talk about cosmetic dentistry and virtual consulting. They touch on cosmetic needs in the current economy and how social media changed the game, as well as implementing virtual consulting and the way to get patients to want to do...  Read More
Episode #839: Effective + Efficient Appointments in 4 Steps
Tiff and Dana are back with more tips to perfect your patient experience and office systems. This episode focuses on maximizing appointment efficiency from both the doctor side and hygiene side. The consultants walk through four critical steps:          Taking an inventory of your appointment...  Read More
Episode #838: How to Handle Friends and Family Asking for Discounts?
Just because dentistry is one of your talents doesn’t mean it’s not a worthwhile service. When it comes to friends and family asking for discounts or free treatment, it can get sticky if you’re not prepared. In this episode, Kiera gives three pointers to addressing when someone inevitably drops...  Read More
Episode #837: Beyond Hello: Creating Lasting First Impressions in Dental Offices
Dana and Tiff dive into the topic of creating exceptional first impressions in dental offices. They explore practical strategies for creating a welcoming atmosphere that instills confidence and trust in patients from the moment they arrive. From personalized greetings to thorough attention to...  Read More
Episode #836: Everything You Need to Know About Selling to DSO. With Special Guest: Brannon Moncrief.
Get ready for a deep dive on DSOs.  Kiera is joined by Brannon Moncrief, principal and CEO of McLerran + Associates, an industry leader in dental practice sales and sell-side advisory for DSOs.  Basically, if you want insight about selling to a DSO, this episode is for you.  Kiera and Brannon...  Read More
Episode #835: First Impressions Matter: What’s Your Office’s First Impression?
When it comes to a prospective patient’s first phone call to your practice, there is magic that should be happening to convert the call into a visit. Tiff and Dana talk through that process, including the right energy to give, what to say, the information to request, and more. Episode resources: ...  Read More
Episode #834: Build a Fun (& Productive) Culture
This episode is all about celebrating your team and practice. Kiera gives ideas for adding more fun to the work day while still keeping things professional. Remember, applying flavor is a culture builder, marketing tool, energy booster, and more. Episode resources:   Read More
Episode #833: Mastering Wealth and Wellness
Kiera touches on the best-of from this year’s Dental A-Team Summit, including: your relationship between your work life and personal life; increasing production or improving efficiency; facing the pain of change; building long-term wealth; and more. Episode resources:   Read More
Episode #831: Fast-track your SOPs & Operations Manual
Join Kiera as she uncovers the power of SOPs and Operations Manuals for dental practices. Learn how these tools can save time, ensure consistency, and streamline your operations. Discover practical tips for creating your own manual, from dividing tasks among team members to keeping protocols...  Read More
Episode #832: Staying Human in Automation- Chat with Pedro Becker at AXLE
Kiera is joined by Pedro Becker of Axle to talk about how to effectively use a centralized dental platform that utilizes artificial intelligence while staying human. Points of conversation include learning curves with automation, how this software is transforming dentistry, what’s easy for the...  Read More
Episode #830: Optimal Efficiency Hacks. Get More Out of Your Time!
Kiera goes through different positions in the practice and gives advice on how to streamline. Examples include how office assistants can maximize their time; when doctors and office managers should schedule their week; the power of clustering and cadence; and more. Episode resources:   Read More
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