Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #829: Book Club: What to Take Off Your (Work) Plate
Kiera and Britt are discussing the April book club selection,  by Dan Martell. They share their top takeaways about treating time valuably, how to best go about starting to delegate, where an assistant can fit in, and more. Episode resources:   Read More
Episode #828: Those Team Members Who Want More, More, and More
As an employer, it can definitely feel like all you do is give, and working with those team members who always want more can be a major hurdle. Kiera talks about the right way to approach giving, what to consider from the team member’s perspective, budget confines, and more. Episode resources:   Read More
Episode #827: Marketing, Reviews and Other Ways for New Patients to Find You.
If you’re looking to up your review game, it’s important that you’re in the right arena(s). In this episode, Kiera talks about why practices should showcase their best selves on social media. Specifically, she touches on the ideal number of reviews your practice should have, and why considering...  Read More
Episode #826: Solving the Too-Full, Not Productive Schedule Problem
Kiera takes a close look at scheduling, and what to do when things are too full — a hot topic in offices right now. She urges listeners to change how insurance is being presented; avoid double-booking; and consider an expansion of hours. Episode resources:   Read More
Episode #825: Getting Into Social Media: Putting Your Practice Out There
It’s time for a dive into brand awareness on social media. In this episode, Tiff and Dana talk about the realities of social media marketing for practices: the what, where, why, and how, including why it’s so critical, who you’re updating for, content ideas, and more. Episode resources:   Read More
Episode #824: The Art Of Hiring an A-Team
Sometimes, when it comes to hiring, you just get lucky. In this episode, Kiera talks about the art of hiring: the good, the bad, and the lessons that come from both. You’ll hear advice on…          How long you should wait to know if you’ve hired the right person               Why it’s important...  Read More
Episode #823: Measure Success in a Whole New Way
In marketing, every dollar counts. In this episode, Tiff and Dana talk about how to know if your marketing dollars are yielding the right results. They touch on why you need to know how much you’re spending on marketing; whether the ideal patient is being converted; and why your active patient...  Read More
Episode #822: Are You Respected By Your Team?
An office reached out to the Dental A Team with the following question: How can an office manager earn respect from a team that’s not listening? Kiera shares tips on the proper approach to being an effective office manager (or anyone, really) in the dental practice.  She explains why OMs should:  ...  Read More
Episode #821: It’s Not Too Late to Gain Momentum in 2024
Can you say for certain that all of your practice’s ducks are in a row? Kiera’s here with an urgent suggestion to use momentum now to smooth out all the systems and teams in your office now to be ready for the inevitable unexpected moments. Dental A-Team’s  walks practices through monthly tasks to...  Read More
Episode #820: How To Ramp Up Communication in Your Practice
A common thread among Dental A Team offices right now is a decrease in communication. In this episode, Kiera and Tiff talk about why this is happening so often, and how to bring that openness and trust back into your practice. They give insight on how often different positions should be meeting,...  Read More
Episode #819: Marketing For Your New AND Established Patients
Marketing is a hot-ticket item in dental practices, and Tiff and Dana are here to discuss how to sell your dentistry to not only new patients — but the ones you already have. They give ideas on retention and referral, the power of organic conversations, and keeping your established patients just as...  Read More
Episode #818: Hold Strong in a Tough Economy
Are you the master of your circumstances or the creator of your life? This question guides the episode as Kiera talks about how to stay strong and positive in a challenging economy. She talks about managing emotions, communicating with patients, and intelligently considering what to keep and what...  Read More
Episode #815: Proactive Moves For Your Front Office
Tiff and Dana focus on the front office — specifically, how offices can make sure they have exactly what they need in place to make everyone happy (patients, team members, doctor(s), etc.). They give tips on fine-tuning insurance, account balances, auditing codes, schedule-building, billing, and...  Read More
Episode #817: Hiring: Are You a Hunter or a Fisher?
The hiring climate has changed dramatically in recent years, and Kiera’s here to encourage listeners to embrace the challenge of finding the right people for your practice. She talks about three things to consider when approaching hiring:          Establish a culture that doesn’t have turnover  ...  Read More
Episode #816: How to Truly Notice Your Team? Book Club: The Noticer
It’s time for another book club episode! This month’s review is on  by Andy Andrews. Kiera reflects on how everyone can notice the positives in each other, personally, professionally, etc. — and how this can improve the culture in your practice. Episode resources:   Read More
Episode #815: Proactive Moves For Your Front Office
Tiff and Dana focus on the front office — specifically, how offices can make sure they have exactly what they need in place to make everyone happy (patients, team members, doctor(s), etc.). They give tips on fine-tuning insurance, account balances, auditing codes, schedule-building, billing, and...  Read More
Episode #814: Should You Expand Your Practice?
Kiera shares two office autopsies, each who considered practice expansion and went about it in different ways. When considering whether to sell to a DSO or move to a bigger building or simply stay where you are, make sure you’re not doing so for the wrong reasons. Kiera explains what the right...  Read More
Episode #813: The Key to a Perfect Billing Department
Tiff and Dana are back with more leveling-up tips for your practices! They focus on the billing department, specifically the key ingredient to keep everything moving smoothly: calendars. Setting up a calendar to keep things on track will keep your cadence consistent — a must-do when it comes to...  Read More
Episode #812: Finding a Path Out of Burnout
Ryan Isaac is once again on the podcast! In this episode, he and Kiera discuss how impactful burnout can be, what the signs are, and how to overcome it. Also, both the Dental A-Team and Ryan’s Dentist Advisors have summits coming up! Get the details:          DAT Virtual Summit — , Friday, April...  Read More
Episode #811: The Blueprint Your Business Needs
Roadmaps for all the different aspects of businesses are really difficult to create. There’s a lot of room for error along the way. It’d sure be nice to have a ready-made business success cycle, plus the experts to help you over any hurdles that appear. Kiera talks in this episode about , and how...  Read More
Episode #810: A Hot Topic for Practices: Treatment Plans
Did you know: presenting treatment plans is 80% psychology and 20% skill? In this episode, Kiera talks through the Dental A-Team tried and true method of treatment plans, both the psychology and skill aspects. Episode resources: Reach out to Kiera:     Read More
#809: Up Your Leadership Skills- Office Manager Level Up
Tiff and Dana continue on the leveling up of positions around the practice. In this episode, the focus is on office managers (or business managers or whoever functions as your go-to for team members). The consultants chat about what’s often seen as the more challenging side of this position, aka...  Read More
Episode #808: Start Up Tips- Most Critical Systems in Any Start Up Practice
Kiera walks listeners through system success cycles for leadership and team members in a practice, and what the most critical systems are to have in place for start-up practices. Remember, the most important factor for system implementation is simplicity—Kiera explains how to keep things...  Read More
Episode #807: How to Level Up the Treatment Coordinator Position
Welcome to the treatment coordinator realm! Consultants Tiff and Dana closely analyze what a treatment tracker is and how you can use one most effectively for your practice. They touch on:          What a tracker can look like (they can be different for each person)               How to identify...  Read More
Episode #806: What I Wish I’d Known Before Becoming CEO
In celebration of this podcast turning five years old, Kiera shares five things she wishes she’d known before becoming CEO (or any type of leader).          Do your job as a leader               Know the vitals of your practice               Be a culture master               Empower your team  ...  Read More
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