Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #929: 3 Unexpected Attributes For a Winning Dental Team
To inspire the most effective team for your practice, Kiera shares three key attributes that need to exist among staff members: - Trust and vulnerability - Healthy debate - Peer-to-peer accountability Episode resources: Transcript: Kiera Dent (00:01.05) Hello, Dental A Team Listeners. This...  Read More
Episode #928: Maintaining Patient Trust After A Senior Partner Leaves
Dr. Brian Harris is back once more, this time talking about how he continued the practice after his father left. He touches on financial considerations (like selling to a DSO), growing pains being part of a first-of-its-kind DSO, and more. Episode resources: Transcript: The Dental A Team...  Read More
Episode #927: Navigating Burnout: “It’s Not A Dead End, It’s A Cul-de-sac”
Dr. Brian Harris of Smile Virtual gets real and raw with Kiera. The topic: burnout, and how Dr. Harris navigated it to boost himself toward success. He talks about what that meant personally, professionally, as well as tackling the reality of finances and production with a practice partner, and...  Read More
Episode #926: Update Your Ops Manual Without Breaking a Sweat
Tiff and Dana discuss updating your operations manual in a way that doesn’t completely stress you out. They dive into details about each of the following steps: - Establish an ops manual point person - Schedule regular updates - Delegate sections - Set due dates Just because it’s a big deal...  Read More
Episode #925: Rising From Rock Bottom
In this powerful episode, Kiera is joined by John Jackson, executive director of Defy Ventures, Utah. John shares his history as a criminal, the time he spent incarcerated for his crimes, and how he found the power to change. Kiera and John met through a Tony Robbins’ Business Mastery earlier...  Read More
Episode #924: 2025: Getting Creative For Your Practice
Kiera lays out a ton of ideas on how practices should be looking ahead to 2025, including the right percentage growth to aim for, why you actually can take time off for vacation, and more. Episode resources: Transcript: Kiera Dent (00:00.994) Hello, Dental A Team listeners. This is Kiera...  Read More
Episode #923: End of Year Crunch? No Need to Panic!
Tiff and Dana spell out how to avoid the crunch-time that always seems to crop up each December. They give advice on how to find the just-right daily metric for your practice, the power of adding procedure codes, how to get the whole team rallied for the cause, and more. Episode resources: ...  Read More
Episode #922: Thanks For Being Part of a Dream Come True!
Here’s to the people who make your life incredible. Happy Thanksgiving! Episode resources: Transcript: Kiera Dent (00:00.856) Hello, Dental A Team listeners. This is Kiera and happy Thanksgiving. You guys, if you are new to the podcast, welcome. I'm so happy you're here. If you've been...  Read More
Episode #921: Why Perio Calibration Matters (Even When You Think It Doesn’t)
This one's for the doctors and hygienists. Tiff and Britt discuss why perio calibration matters, how accountability on top of that improves practice-wide success, the right percentages your hygiene department should be reaching, and more. Episode resources: Transcript: The Dental A Team...  Read More
Episode #920: Book Club: Right Person, Right Place, Cheaper Cost
Kiera and Britt review  by Dan Sullivan. The theory is to consider how much time you’re spending on tasks that would be done better and cheaper, and give you more time for other tasks that only you can do. Kiera and Britt give examples of how this can work in a dental practice as well as your...  Read More
Episode #919: Debriefing 2024
Kiera and Britt outline how to go about assessing 2024 for your practice. They give three metric areas and discuss questions for evaluating each:          Profitability and business               Clinician and dentistry skill               Personal and team fulfillment      Included in all that...  Read More
Episode #918: 3 Steps For an Effective Leadership Meeting
Kiera breaks down need-to-know pieces of leadership meetings—ones that are regularly scheduled, have focused agendas, and require personal ownership from each person present. Episode resources: Transcript: Kiera Dent (00:00.798) Hello, Dental A Team listeners. This is Kiera and welcome to...  Read More
Episode #917 The Art of Maximizing the EFDA
Tiff and Dana discuss the ideal ways to utilize expanded functions dental assistants (EFDAs). They provide different ideas of how an EFDA can effectively fill in gaps, address scheduling SNAFUs, why state regulations need to be taken into consideration, and more. Episode resources: ...  Read More
Episode #916: How to Boost Employee Engagement
The more engaged your team members are with your practice, the happier everyone (patients included) is. Kiera shares four questions to ask employees in connection to their engagement, then breaks down how to interpret the responses and what to put into place for improvement. Episode resources: ...  Read More
Episode #915: Tips + Tricks to Make Coding Exciting (and Accurate)
Tiff and Dana discuss the importance of coding accuracy in dental practices. That includes universal codes everyone can understand, how to stay up-to-date on resources, the best way to know team members are getting paid for all their work, different codes across specialties, and more. Episode...  Read More
Episode #914: This Is Your Ideal Marketing Growth Strategy
Josh Scott of Studio EightyEight is back for more! He joins Kiera to talk about the marriage of creativity with performance marketing for dental practices, how to pull meaning from conversations when talking about dentistry, why putting yourself out there actually helps your patients, and more. ...  Read More
Episode #913: How To Win Your Patients Over
Kiera is a guest on Dr. Gallagher’s Podcast in this crossover episode! There is a lot of important ground covered here, including how to establish the ideal practice flow, the differences in consulting between speciality and general practices, why being a human being feels like a lost art, how to...  Read More
Episode #912: Are You On Track For 2024 To End?
Kiera gives listeners advice on what they should be checking in on with their practices as 2024 begins to wind down. This could be finances, operations, staffing, or personal health. She also encourages setting strategic goals as you begin to forecast 2025. Episode resources: Transcript:...  Read More
Episode #911: Building Your Perfect Day Is as Easy as This
Often when scheduling appointments, it’s all about the patient. But what about the doctor or team members? Britt and Tiff give tips for scheduling while keeping efficiency and quality in mind (for both parties). Episode resources: Transcript: The Dental A Team (00:01.057) Hello everyone...  Read More
Episode #910: How To Turn 4 Dental Practice Tricks Into Treats!
Happy Halloween! In this episode, Kiera lists four “tricks” in dental practices that might scare a practice owner off, and gives advice on how to turn them into treats. 1. Leaking revenue 2. A team that doesn’t care about company goals 3. Untapped potential holding you back 4. Low case...  Read More
Episode #909: How to Stay Consistent During the End-of-Year Rush
Tiff and Britt are here to give advice on how to maintain consistency during the busiest times. They talk about keeping a positive mindset when things become stressful, how to avoid getting stuck in “fix mode,” how to find what tasks you can automate, and more. Episode resources: ...  Read More
Episode #908: Book Club: Prioritize A Higher Level of Fun (!!!)
Kiera and Dana download the latest Dental A-Team book, . Specifically, the two discuss why it’s so important to strive for playfulness, connection, and fun even in the workplace, as well as a new DAT project — coming March 2025! Episode resources: Transcript: Kiera Dent (00:01.026)...  Read More
Episode #907: Successful Step-by-Step From 4 Ops to 8 Ops and Insane Growth
Kiera speaks with Drs. Nick and Whitney Forsythe about their journey of being married and buying (then growing) a dental practice, and where they are now. Points include not letting work ruin a personal life, laying the groundwork for a good reputation, managing schedules, and more. Episode...  Read More
Episode #906: 3 Ways a Consultant Can Help You Thrive Now and in 2025
Did you know? Practices working with the Dental A-Team tend to see a 10 to 30% increase in revenue and at least a 5 to 10% decrease in overhead. In this episode, Kiera talks about key ways hiring a consultant for your practice will boost your success. Episode resources: Transcript: Kiera...  Read More
Episode #905: All About Fees: Increases, Negotiations, and More
Tiff and Britt discuss what the end of 2024 should ideally look like as far as fee schedule analyses and negotiations. They touch on comparisons within your area, the right percentile to aim for, when to send out negotiation letters and requests, and more. Episode resources: Transcript:...  Read More
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