Tiff and Britt celebrate all the leaders in the dentistry for National Boss’s Day! They talk about key qualities the best leaders have, maintaining a humility/confidence balance, how leadership is entrepreneurship, and a ton more.
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Transcript;
The Dental A Team (00:00)
Hello Dental A Team listeners. I am here today. This is a special drop-in This is an extra podcast this month from the consulting team You guys know our avid listeners know that we do quite a few podcasts every month here It takes a bulk of podcasts every month But ours always kind of coincide with the information that we're working on the newsletters that you guys are getting So if you're not subscribed to the newsletters go pop in there on that but we have an extra one today and I have a special guest with me I'm calling you a guest now because
Britt (00:00)
Yeah.
The Dental A Team (00:30)
I don't pull you in on these as much, Britt, and I have Ms. Brittany Stone. And Britt, I mean, it's gotta be nice over there, like, floating through life on the HR side, you know? But every now and again, I gotta pull you in and wrangle you back to the consulting side. So welcome, and I'm just, I'm excited to have you here today, Britt. How are you?
Britt (00:50)
I like that you call it floating through life over there, Tiff, right? I'm happy to ask a person what it is.
The Dental A Team (00:54)
I'm just, I'm projecting it for you. Yeah, I'm projecting
it. That way you can like create it. What we say we create, right?
Britt (01:01)
Exactly.
We do have an amazing team. It's fun to be here. know consultants get the opportunity to be on here. Even Eve with marketing, so proud of her that she did a podcast as well. So I'm happy I get to stop back in for a little bit.
The Dental A Team (01:17)
Yeah, I mean, you reminded
me that Eve was just on Not That Long Ago now, and I'm just mixing it up for these listeners right now. You guys are welcome. This is this is becoming a spicy podcast. So here we go. I love it. Full team. know. Next thing you know, we'll see who I pull in. But probably nothing any more exciting than this. You guys. They're behind the scenes for a reason, right? They are behind.
Britt (01:29)
The whole team, the whole team.
Good luck on any of the rest of them. ?
I really enjoy
being in that spot.
The Dental A Team (01:46)
Yeah, Britt did not, you guys. Just a quick tidbit. Britt has come out of herself quite a bit. And do you remember, Britt, I was just thinking like one of the first, I remember where we were sitting, where I was sitting, at least in my apartment when we had to do the Zoom, because Kiera's like, we got to do videos. People are doing video podcasts now. We got to keep up with it. We got to do videos. And you and I were like, what? Like, I am not dressed for this. Like, and we were so awkward and uncomfortable and it was so weird. Do you remember?
Britt (02:14)
I do and you know that's like voice was weird enough for me at least you know karma works in my favor that I didn't have to go full throttle from the very beginning of doing things I got an intro of just doing voice and then eventually adding video
The Dental A Team (02:23)
there.
Very fair, very fair. And I think as a leader on our team, that kind of spurs right into what our conversation today is about. And Britt, you are an incredible fearless leader on our team. And I think doing this podcast with you is divine and just meant to be. are someone that I look up to, that I know the whole team looks up to. And just that in itself, like the things that you have worked through, overcome. I remember when you first came on, I'm like, talk to yourself in the mirror. You're like, okay, crazy. Like, yeah, I am.
I am crazy, but it works. And you did it. Like you just jumped in and you were like, I'm going to figure this out. And that is just a piece of leadership that I think you're naturally born with, the figure out-ness. Like it's fine. Anything can be figured out. Whether you do it for the long run or not, you can figure it out and train someone else to do it. So having you on on the leadership piece here is actually just super like natural, right? Like it just is natural. So thank you for being here.
Britt (03:26)
You bet, you're generous, Tiff. I problem solving for sure. Kiera will say there's always a solution and that is yes, being a leader, there's always a path through. I don't know exactly what it might be right now, but there's always a pathway through. And ? yeah, it's, ? I think also being a leader, it's a constant ? humble of being able to learn is helps you continue to learn skills to be a better leader over time.
The Dental A Team (03:51)
I totally agree with you. And we learn from each other, I think, and we continue to grow. We continue to refine those aspects of ourselves and those aspects of who we are and who we want to become. And it just makes it really, really cool. And today's special podcast, you guys should know. Hopefully, you know, this is dropping on a very special day. It's it's considered Boss's Day. I wish it was like Leaders Day. I don't I don't love the word boss in 2025. Yeah.
Britt (04:17)
Can we have a for you to end that a little bit?
The Dental A Team (04:19)
We've rebranded so many holidays and so many names of things. I think this one's definitely on the list of need. But I think of Boss' Day as like Leader's Day. I think that it's just a day to celebrate leadership and it's a day to celebrate today of all days the reason that we have, we'll say jobs, right? The reason that we're here today, the reason that we have a company to work for. And I just think it's really cool to take a moment and a special time to really thank those
those people, the entrepreneurs that we work for. And the other day someone said to me like, I'm not an entrepreneur. I'm like, they're an entrepreneur. They own a business. Like they're dentists. know they are entrepreneurs. Just like Kiera is an entrepreneur and she is the leader of this ship and she is to be celebrated today just the same as the rest of you guys are. And Britt and I thought we would take a moment to celebrate Kiera. We will get there. Kiera, don't you worry. Keep listening. We are going to get there.
? celebrate Kiera, but also to just celebrate you guys too and to really highlight some fantastic leadership skills that we've seen come about in our journeys, but also things that we see practices doing that set them apart from other practices in the leadership spectrum. And Britt, I think that it would be wild to start anywhere else. You tell me I might be totally wrong, but I really believe that leadership is a culture that you create.
and learning how to hone in leadership, think people kind of start all over the place. They're like, well, start with accountability. I'm like, well, first you gotta start where you want, how do you want to show up? Like, how do you want people to view you? How do you wanna be seen as a company and as individuals? And I think that culture piece, can be hard to understand. I might be like making things up, but I think it's something that really great leaders get.
is that they are the culture of the company. And from your perspective, Britt, you've helped create the culture of this company. You're a massive leader within our own company, but you've also worked with many, leaders, even before Dental A Team, to help build businesses, to help build successful entrepreneurial businesses and sectors. What have you seen as just important leadership qualities that really hone in
that culture that doctors and owners can take away from today.
Britt (06:44)
Yeah, I love it, Tiffanie. It truly does start at the top. And I think that's probably one of the most important things for anyone who's an entrepreneur, anyone on the team who's got some sort of influence upon other people, which is pretty much everyone, is to number one, like recognize that, yes, you are a leader. And number two, like you said, recognize that it really does start with you and the impact that you have and what it shapes your culture.
I think some of the best leaders that I've had the privilege of being around or working with, I think number one, there's like a confidence humility balance that happens with them because they are confident enough, more confident than I, to like go and take this big chance and go have this business, make that investment, it's gonna be successful. So they've got that strong confidence piece in them.
while also realizing that yes, there are human sides sometimes we've got to shape ourselves a little bit to become that leader and create that culture within our team. And so being able to recognize that and acknowledge it and take that responsibility on as a leader, I even have to catch myself doing it sometimes. Right, sometimes, well, it's just, that's the way I am. No, that's not a good answer, right, for something. That's not a, that's an excuse 100%. It's not just the way I am or I'm learning about that.
thing or I'm working on becoming better at that thing instead of saying, well, that's just what it is and move on and deal with it because that doesn't get us anywhere. So I think kind of that humility, confidence mix. you know, I think anywhere you go and you've heard it before, right, people remember how you make them feel. And I think really good leaders have a genuine just want for their people to do well as humans and in their job.
And it's amazing the power that comes behind that. I'm thinking of, just had the opportunity to see one of my old bosses recently. And just like the excitement he has for what I'm doing now. And I quit, I left his office to come and do this. And he's still so excited about it. I think that goes a long ways for team members and building leaders because it builds confidence in your team around you.
and helps you to one, not only build up your team, but also build up more leaders, which everyone needs.
The Dental A Team (09:10)
Yeah,
I love that. love that I actually get to see my boss that I left next Monday. So I'll probably have a similar experience. But I love the way you said that, Britt, that confidence, but with that humble and I kind of as you're as you're talking, my brain's kind of putting it in steps. And it's almost like you've got to develop yourself to the point that you have the confidence to say yes to take that step to run for it. But then the next layer is peeling back enough ego.
can't rid of the whole ego because you need some sort of ego. Ego is good, but it can be too much. It's peeling back the ego and realizing that you're not losing confidence or losing status by being humble or by being vulnerable in your leadership. And so I actually find vulnerability to be a space of higher confidence. I feel like the more confident you are, the more vulnerable.
Britt (09:54)
Mm-hmm.
The Dental A Team (10:06)
you are able to be with like that true confidence definition. And so it's kind of that like you needed the momentum. It's it's kind of like Brody. He's 17 and he has all of these things that he wants to do and he has all these decisions he's trying to make. But he doesn't have his brain hasn't developed yet enough to see the logistical steps that happen after that decision is made. Like it's like this decision and then the next one. Right. So it's kind of those
steps of entrepreneurship is like, had to have enough confidence to make this first decision, but now I'm no longer 17 years old, my brain needs to develop, right? So it's almost like you get here and now you're developing that skill of humble, vulnerable leader and peeling back those layers to say, is now where we're at. And that's where that culture piece comes in. And I think it's where the culture
shifts come in for so many practices because we had to hire people, we had to have what we have, and then we get to a point, I would say, I would venture to say three to five years in, you get to the point where it's like, okay, this feels chaotic. How do we back up and almost restart because we're backing up, peeling off those layers, and then adding something back in. And I think, you highlighted that really well.
Britt (11:08)
Thank
you
The Dental A Team (11:31)
and those characteristics ? being developed over time are like, it's just the only way to really do it. And to think that right off the bat of practice ownership straight out of school, you're gonna have all of those skills is kind of crazy. So I love the way that you had said that. And I think we've all had the opportunity on some level or another to watch each other grow in those spaces, ? but to highlight Kiera in this moment for Boss's Day.
she's an incredible boss, is really watching her develop those is something that we all get to take away. So she has that humble vulnerability. Doesn't always come easily and you guys, like you'll stumble. You're gonna have to have some space where you're like, that wasn't my best foot, which it almost was because it created the situation we're in to have the conversation we're having. So I just don't ever look at anything as a total loss. I look at everything as like a step forward.
but she's able to do those pieces for us and with us because we're all growing at the same rate she is. We're like a percentage or two behind her, right? But she's leading the pack and creating that culture. if Kiera's turbulent, we're turbulent. If Kiera's, she doesn't even have to be in the company, you guys. Like she does not even have to be here with us, we know. We're virtual.
Britt (12:41)
Mm-hmm.
No.
virtual or virtually.
The Dental A Team (13:00)
Good, yeah, good point because I have a lot of doctors that are like, how do I get this culture to work without me here? This is that space where Kiera has led us in this fight of culture to where we've all been able to pick up those pieces and embody them. We embody who the Dental A Team is and it's not necessarily Kiera. We're not mini Kiras by any mean. We are embodying the Dental A Team culture.
so that the company can be successful and we can carry the culture without care of being here. And I think that comes from that next layer, right? We push forward, we have the confidence, peel back the layer, we have the vulnerability, and then we train and teach that by showing and doing, by being. Like, you live it so that people can live.
Britt (13:53)
Tiff, and as you were saying that, right, that confidence piece, and we've all experienced it. I don't care who you are, right? You've hit that point where like it's just a tough spot. Whether it's a tough thing you learn about yourself, whether it's a tough spot business-wise, right? We hit those tough points and that the confidence that leaders have is the confidence to say, all right, and...
We keep going and this makes us better, right? Like that's the confidence to where it's not, they're not backing down, right? Have their moment great. As my brother tells me, you got five minutes, go cry about it and then let's move on from it. You know, something like that. It's like, fill your emotions, let it out, but then it's time to move on and start progressing from here instead of letting that derail us completely.
The Dental A Team (14:45)
Absolutely, absolutely. And when we're given that availability, it changes and shapes who we are. Because I think then the last thing people want to do is take stuff home to their families. And that's where people come in, they're like, tiff, right, how do I get this work-life balance? I'm like, I hate that word. You guys know that, you've heard me preach about it. We're not going to go down that rabbit hole. This is where it happens though, where you can show up and be respectful, but be yourself and be able to work.
through things together, that you don't take things home and then you come to work worse. Like it's this bad spiral. And when the culture does start to shift in that direction, it's having the confidence plus vulnerability to be able to say, we need to have a conversation. Like something's off, we're off. Kiera and do that a lot, right? We'll say something feels wrong. the words aren't matching the tone or like the way I'm hearing them, it doesn't match what I
think your intention is, so like, let's squash through that real quick because what happens is if we stay on that space, it's just like a battle of egos at that point and you think I'm showing up confidently, like I'm showing up strong. Sometimes, but mostly we need to be like, wait a second, what is that that I heard? Walk me through that first. That's the vulnerability space, because you might say, well, you said something that really hurt my feelings. Got it, tell me, let's work through it.
Britt (16:10)
I
The Dental A Team (16:12)
And I know we have been trained in our lifetime here that work is not a space for emotions, work is not a space for feelings. And that's just not, it's fine if that's what you want your culture to be. And I'm here to stand on the fact that create your culture to be what you want it to be. Our company's culture is to tackle things as they happen. And it's something that we've been able to develop over time. ?
with respect to one another and respectful communication. So thank you, Britt. That was beautiful. I think the doctors that we attract and the teams that we attract kind of, I think we attract, like attracts like, and we attract practices that are looking for culture similar to ours or have culture similar to ours and need to step it up a little bit more or just get to that next level. And
think now, Britt, is there anything else you wanna add to that before?
we start our brag
Britt (17:10)
I
only other thing I would add to that, right, as you listeners are out there, whatever stage that you are in, right, we worked with a lot of leaders as well and people we learned from all the time from our clients and also that we get to help them along that journey of leadership. Because I don't know about you, Tiff, but thinking back on clients, right, I've got clients where the leader they were when they opened the door with four employees is different than the leader they are now.
where they're going into multiple locations and have now leaders built up underneath them who do a lot of things for them. I think giving credit to the amount of personal growth and leadership growth that takes to transition within your business to a different stage and a different size even. And so it's a lot of fun for us to be able to be a part of that and help out with that.
And also I know a lot of our doctors who come to us and there's a lot of things that as a leader, you cannot complain down. That's just one of the things you can't complain down. And so you've got to have someone to work through things with. And sometimes it's not the prettiest when you're working through those things. And so being able to be that outside person so that our doctors can work through those things with us and we can work through it so that they can go present to their team.
as the leader that they want to show up as. That's ultimately who they are, but right, we're all growing and changing. And so it's helping them to be able to have that support, to be able to go and then present to their team as the leader that they want to be. So I think that's the only thing is everyone is always learning. Perfection is never something that you are gonna reach. It's a constant growth that we're looking for. And as we work with our leaders, is the leader you are today.
will not be the leader you are in five years. Thank goodness. We will all be better than we are currently.
The Dental A Team (19:05)
Yeah.
Yeah, I was thinking the same thing. Like, thank goodness I'm not the mom I am today, the same as the mom I was when he was four. Yeah, that was beautiful. Thank you. I totally agree. And acknowledging that, like you said, being okay with it, ? understanding you're not going to be the same as you were and your team shouldn't be either. So I know a lot of leaders will feel held back where they're like, gosh, but my team knows me as this person. And it's like saying, well, my husband knows me as my 20 year old version.
Britt (19:11)
huh.
Okay.
The Dental A Team (19:37)
self. So me taking these new courses or expanding my thoughts or doing yoga instead of workouts at the gym would be different. How will he view me? It's kind of the same. Like you guys grow together or you grow apart. And if you've got team members that aren't ready to take that next stage with you, that's okay too. Just know if you hold yourself back, you're holding your team back too. So perfect, Brett. I love it.
? so I have, we have, we have something fun for Kiera. I know she listens to these. I know specifically she's going to listen to this one cause it's freaking boss's day. And she knows that something fun is coming out. And what we did today, Britt and I pulled the, ? consultant team specifically, and we asked for one to three qualities that they see in Kiera that she brings to our team as our leader.
I thought these would be really fun for Kiera to hear, for Britt and I to talk about, and for you guys to take away as leaders, because I do think that they are, there are so many, are 20,000 words we could choose from, but it is really cool to see how a company has grown and what they're showing up and embodying now. And I wrote them all down for us, Britt, and then I've got a couple that I just want quickly you to kind of expand on for us.
There were a few that were repeated, which I thought was really, really cool. One of the ones that was repeated was integrity, doing what they say they're going to do. And that's something that within our company we have had as a piece of our core values for as long as I can remember. And I think for Kiera in general, she works really hard to do what she says she's going to. And if she, for some reason, misses that step, she definitely takes ownership of it. Another one that came up, well, it was kind of worded.
in different ways. So it's kind of, it's actually kind of cool because execution and vision came up, which I feel like Kiera is our visionary and we learned, I called her out on it and I love you Kiera. I hope you're listening. You know, I will call you out every single day. When she loses her vision, our whole company spirals. There was a point in our lives where I was like, we just need to know where you want us to go. We just need it. So having that on this list actually made me really, really, really happy.
Britt (21:51)
Yeah.
The Dental A Team (22:02)
And I think it'll make Kiera really proud to hear that that was one of the words that came up. But I also think that vision kind of flows in with execution because she executes on the vision, which helps, she executes on most things she puts her foot forward on, but it helps us to execute on the vision as well. But then ? decisive came up and those kind of all clumped together for me in my mind. Decisive, I think Kiera is gonna get a kick out of that one as well.
that is something that she has honed a skill in on. ? Accountability, empathy, confidence, passion to make a difference, inspiring, transformational and resilient. well, first off, Britt, what's your favorite leadership quality that was given to us from the team for Kiera, but just for a leader, not necessarily for Kiera.
Because we don't need to make it all about her. She's already like blushing over there, but I wanted her to hear these words But what out of out of those what do you feel like you pull out as a baby leader as a grown leader? Like what word stands out to you the most?
Britt (23:12)
Yeah, I do love that decisive was on there as I know Kiera will love that one on there too. I think that's one of my favorites Tiff to your point. Right, we can't have too many cooks in the kitchen on what direction to go because it really does get wild even within your dental practice too many cooks in the kitchen gets very wild. And so that leader who can be decisive and I think it goes along with vision as well of like
The Dental A Team (23:17)
Same. Yeah.
Britt (23:42)
keeping the course of what direction are we going, even though that direction is moving or growing or where are we headed to, and that'll adapt over time. A good team, right? Good team members. All we wanna do is like help you and make it happen. It's kinda like, well, we just, what direction? Because I know if I start going my own direction, it's gonna get wild and I'm gonna be off track. So like what direction? And then,
give me a few words and let's go and let's make it happen. And I think that's huge. And I know that that's a tough spot to be in sometimes. Our business owners, our entrepreneurs, you guys have a lot on your shoulders and it doesn't always go recognized. And I know like it's pressure on you sometimes, but keeping, for you to keep a space where you can have that clear direction and be decisive about where we're going is a game changer.
The Dental A Team (24:39)
I agree. I agree. I think execution goes along with that. And the vision plays such a huge role too, because as you were speaking, I was thinking for visionaries, for entrepreneurs, for people who start businesses, it's very difficult for them to see outside of being a visionary. Just like when you're not a visionary, when you're an implementer, which most team members are not going to be visionaries. You guys are probably on their own companies, just saying.
Britt (24:43)
Thank
Yeah.
The Dental A Team (25:06)
They are implementers on some level. You are the visionary, but it's very difficult to see the other side. It's like it's difficult for you to put yourself in those shoes. So the visionaries are like, no, like you want space to create because that's what they want. But they do have a very clear picture of what they want, but they don't know how to narrow it down. Right. So it's kind of this like mix and teams sometimes go a little wild. They're like, just tell me and
they get into the spin. And so I think that decisiveness, that execution narrows down to the vision. When you know the vision, when you have a clear picture of the vision, that is your go-to spot, you guys. Decisions are so much easier when you know where you're going. When the vision of your practice is super clear, those decisions, big or small, come down to, they match our vision? Does this go with our team values? Does this match our culture?
or is this completely opposite of what we're heading towards? Do we wanna add a new product to our product line? Do we wanna add a new procedure? Well, what's our vision? What's our goal? Is this in alignment with what we're working towards? Because then visionaries, you can say yes, no, maybe here's the outline, here's a template, go create. I can be very creative when I know what the direction is. So to your point, Britt, I think those all go hand in hand. I totally agree. And I think it's something that as a company,
We've pushed for and narrowed down really, really well. Our style of meetings help, and I know we work with practices all the time to get those narrowed down. We have practices coming into town soon to do just this thing. so those were so perfect. And it's something that we constantly refine. Doctors, think actionable pieces here, leaders, office managers. When I was an office manager, you guys, I told you, I'm gonna see my doc in a week. I love him. He, Debrit, I think we're like the same, like they are just
family to us.
Britt (27:04)
Always a cheerleader.
The Dental A Team (27:05)
Always
a two-year-later, constantly. But I had to be the one that created this stuff, right? Like for slash with him. And so office managers who are here today that are like, yeah, this sounds great guys, but like my doc's not gonna listen to this podcast or my doc's not on the same page as me. That's totally fine. Go create it. Create something so that your team can be decisive in their roles too.
when you can narrow down that vision, no matter who you are right now, whatever leadership position you hold in your company, narrow that down and make it easy for everyone, because it's going to make it easier for you too. So, Britt, this went longer than I thought it would. Thank you so much for being here. I love celebrating everyone. And Britt, you're just one of my favorite humans. And I knew you would have so much to pull out of this on leadership side.
Britt (27:54)
Same Tiff, I mean, Kiera deserves all the credit in the world as someone who like, even I've been here for four years now and Kiera now is different than the Kiera back then and is only getting better and better. So thanks to her. I know she and you owners don't always get a lot of the thanks and support and you deal with a lot of things. So it's a thank you for me, one to Kiera and two to all of you out there who take on that responsibility and that.
The Dental A Team (28:23)
That was beautiful, thank you. And with that, you guys, go do the things we kinda talked about here too. Go narrow in your vision and your focus. If you haven't narrowed in, go talk to your team about it. Even if you talked about it yesterday, say, hey guys, let's talk about this again. Talk about it enough that that becomes your culture and your drive within your practice. And most of all, go have an amazing Bosses Day.
I hope you are celebrated. I hope you feel loved, even if it's just this today and nobody else knows. Shelbi told us, you guys, I'm gonna let you in on a secret. Like that's how I know the date, okay? So you guys, if you're listening and you didn't get the flowers, like this is your flowers, okay? We're all here for it. We're all celebrating each other. And Kiera, like Britt said, we are so, so incredibly grateful for everything you do every single day, every way that you show up for us and the way that you grow us individually and as a team every single day.
So with that, you guys, go have a great Boss's Day. Catch you next time.