Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #895: HR 101: Classify Your Employees Correctly (Or Else)
Paul Edwards, HR extraordinaire and founder of CEDR, breaks down with Kiera the classification of employees from a federal perspective. He touches on how to know if you’re classifying employees right, where state laws come into play, what happens when there are penalties, and more.   Episode...  Read More
Episode #892: Hiring Outside of Dentistry
Kiera talks about how to effectively hire team members who don’t have formal dentistry training — and how they can be some of the best employees you’ll ever have. Episode resources: Transcript: Kiera Dent (00:00.942) Hello, Dental A Team listeners. This is Kiera. I hope you are just...  Read More
Episode #891: Who Builds the Ops Manual?
Tiff and Dana take a look at the mechanisms that go into building an operations manual: who participates versus who keeps everyone on track, what’s the timeline, what type of accountability methods come into play, and more. Episode resources: Transcript: The Dental A Team (00:02.51)...  Read More
Episode #889: Here’s Where Practices Fall Short When Hiring
Cory Pinegar of CallForce joins Tiff to talk about how to successfully hire the best people for your practice. They discuss the importance of consistent communication, what happens when one team member isn’t fitting, bringing on remote workers, and more. Episode resources: Get in touch with...  Read More
Episode #888: Insider Scoop on What Office Managers Do
Rereleasing one of DAT’s most popular episodes! What do office managers even do? Why is it important to have an awesome OM? Kiera is joined by Brit and the two are talking the best parts of having an office manager — and a good one at that. The two hit on the following topics: - The one trait you...  Read More
Episode #886: Hygiene Handoffs: Up Your Case Acceptance!
Rereleasing one of DAT’s most popular episodes! Did you know there’s a direct correlation between a perfect handoff and your case acceptance? Kiera explains in this episode, sharing perspectives from both doctors and hygienists. Remember the  She touches on that, and gives pro tips on upping that...  Read More
Episode #883: Read the Schedule Like a Pro
Britt and Tiff talk about how to look outside your department’s corner of the schedule, including the power of X’s and slashes and why this method will set your practice up for success. Episode resources: Transcript: The Dental A Team (00:07.502) Hello, Dental A Team. I am so excited...  Read More
Episode #882: Give Your Patients a Memorable Experience
We all want our patients to be raving fans of our practice, right? Kiera gives tips on how to have your patients know they’ve hit an absolute gold mine in terms of dental care. Episode resources: Transcript: Kiera Dent (00:00.686) Hello, Dental A Team listeners. This is Kiera and welcome to...  Read More
Episode #880: What I Wish They Taught in Dental School
Every 3rd Thursday at 4:30 p.m. Pacific Time, the Dental A-Team  on what should’ve been taught in dental school, but probably wasn’t. Topics can include how to make your practice run smoother, how to think about DSOs, life as an associate, and more! Episode resources: Transcript: Kiera...  Read More
Episode #878: Treatment Planning: What’s Best For the Patient?
Tiff and Dana lay out the most critical piece when it comes to communicating with patients during treatment planning: Focus on the patient’s health, not money or insurance. Episode resources: Transcript: The Dental A Team (00:01.506) All right. Hello, Dental A Team listeners. We are so happy...  Read More
Episode #875: Keep Those Hygiene Schedules Full
Tiff and Dana drill down on how practices can avoid their hygiene schedules falling apart, including the benefit of ASAP lists and their opinions on re-care. Episode resources: Transcript: The Dental A Team (00:06.99) Hey, Dental A Team podcast listeners, we are back at you again. We are...  Read More
Episode #874: Vibe Check! Patient Experience A-Z
Rereleasing one of DAT’s most popular episodes! Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: - What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? - What companies have the type...  Read More
Episode #873: Create Lasting Impressions With Your Patients
Focusing on relationship-building with your patients is a surprisingly effective way to establish long-term success in the practice. Tiff and Dana discuss why these relationships are such difference-makers, the two methods most critical to creating connection, and how to start implementing that...  Read More
Episode #872: Are Your Systems Outdated?
It’s a very techie world out there, meaning there’s probably a more streamlined way to perform some of the systems in your practice. In this episode, Kiera talks about how to go about innovating before you're forced to. She touches on different points to check on in your practice, and gives ideas...  Read More
Episode #871: Increase Profitability with Your AR
Consultants Tiff and Dana talk all about accounts receivable and why knowing your numbers is so critical to practice success. Hint: Once you know where your numbers sit at, you can develop systems to improve the areas in need of help. Episode resources: Transcript: Tiffanie (00:08.706)...  Read More
Episode #870: Office Autopsy: A Complete Schedule Overhaul
In this office autopsy episode, Kiera shares an example of a doctor who’s hungry to evolve. After approaching the Dental A-Team with the hope to be a more confident business owner, Kiera and the doctor reviewed the practice’s systems with a fine-toothed comb. Improvements to the practice were made...  Read More
Episode #869: How To Outsource Your Billing
Rereleasing one of DAT’s most popular episodes! Kiera is joined by Tiffany at eAssist to talk all things outsourcing. eAssist is a remote dental billing company that offers a variety of services (like dental billing, patient billing, insurance verification). Together, Kiera and Tiffany touch on...  Read More
Episode #864: Earn More & Work Less
Re-releasing one of DAT’s most popular episodes! Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about:          How to...  Read More
Episode #863: 3 Tips for Upping Your Internal Referral Game
Tiff and Dana are wrapping up their series of marketing-focused episodes. This week, they discuss internal referrals. They talk about three things to ramp up success with these referrals: 1. Identify your why 2. Know your patient avatar  3. Bring a competitive spirit         Episode resources: ...  Read More
Episode #862: Getting Team Buy-in For a New Service
Brad Titensor with Dental Warranty is back already! This time, he and Kiera talk about getting your team excited about incorporating and utilizing a new service in the practice, including: steps for integration, goal-setting, building habits, and what a presentation to patients sounds like....  Read More
Episode #861: Onboarding Effectively (and Using Your Team to Do So)
Tiff and Dana walk through what onboarding is, and how to utilize your team to update and carry out the methods. The consultants touch on how to prioritize the onboarding schedule, what often is missed in the onboarding process, and why it’s so critical to be systems-dependent instead of...  Read More
Episode #859: Fun Dental Facts For the 4th of July
This episode is for those who want a good time. Happy Fourth of July! Episode resources:   Read More
Episode #858: Deciphering Your True Overhead
Tiff and Dana share the Dental A Team method to understanding your practice’s true overhead, and how to budget to get that overhead to where you want it to be. Episode resources:   Read More
Episode #856: Mid-Year Check-in: What’s Good and What Could Be Better?
We’re halfway through 2024! That means we’re halfway toward the goals made at the beginning of the year. In this episode, Kiera reminds listeners to prep for the end of the year now by touching base with the right people, and adjusting or pivoting where necessary. Episode resources:   Read More
Episode #855: Office Manager Guru Says, “Add Video to Onboarding!”
Tiff and Dana talk about why videos are such effective additions to your practice’s operations manual. Their guidance includes the software to use, what topics to start with, who records them, and more. Episode resources:   Read More
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