Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #913: How To Win Your Patients Over
Kiera is a guest on Dr. Gallagher’s Podcast in this crossover episode! There is a lot of important ground covered here, including how to establish the ideal practice flow, the differences in consulting between speciality and general practices, why being a human being feels like a lost art, how to...  Read More
Episode #912: Are You On Track For 2024 To End?
Kiera gives listeners advice on what they should be checking in on with their practices as 2024 begins to wind down. This could be finances, operations, staffing, or personal health. She also encourages setting strategic goals as you begin to forecast 2025. Episode resources: Transcript:...  Read More
Episode #911: Building Your Perfect Day Is as Easy as This
Often when scheduling appointments, it’s all about the patient. But what about the doctor or team members? Britt and Tiff give tips for scheduling while keeping efficiency and quality in mind (for both parties). Episode resources: Transcript: The Dental A Team (00:01.057) Hello everyone...  Read More
Episode #910: How To Turn 4 Dental Practice Tricks Into Treats!
Happy Halloween! In this episode, Kiera lists four “tricks” in dental practices that might scare a practice owner off, and gives advice on how to turn them into treats. 1. Leaking revenue 2. A team that doesn’t care about company goals 3. Untapped potential holding you back 4. Low case...  Read More
Episode #909: How to Stay Consistent During the End-of-Year Rush
Tiff and Britt are here to give advice on how to maintain consistency during the busiest times. They talk about keeping a positive mindset when things become stressful, how to avoid getting stuck in “fix mode,” how to find what tasks you can automate, and more. Episode resources: ...  Read More
Episode #908: Book Club: Prioritize A Higher Level of Fun (!!!)
Kiera and Dana download the latest Dental A-Team book, . Specifically, the two discuss why it’s so important to strive for playfulness, connection, and fun even in the workplace, as well as a new DAT project — coming March 2025! Episode resources: Transcript: Kiera Dent (00:01.026)...  Read More
Episode #907: Successful Step-by-Step From 4 Ops to 8 Ops and Insane Growth
Kiera speaks with Drs. Nick and Whitney Forsythe about their journey of being married and buying (then growing) a dental practice, and where they are now. Points include not letting work ruin a personal life, laying the groundwork for a good reputation, managing schedules, and more. Episode...  Read More
Episode #906: 3 Ways a Consultant Can Help You Thrive Now and in 2025
Did you know? Practices working with the Dental A-Team tend to see a 10 to 30% increase in revenue and at least a 5 to 10% decrease in overhead. In this episode, Kiera talks about key ways hiring a consultant for your practice will boost your success. Episode resources: Transcript: Kiera...  Read More
Episode #904: Getting Creative in a Saturated Market
Kiera and Britt are joined by Dr. Renae Sweeney, a dentist in South Florida who put in a lot of work to make her practices stand out. The three discuss how she was able to effectively find her client base, the importance of staying confident in your goals, and more. Episode resources: ...  Read More
Episode #902: How to Successfully Expand Your Range of Services
Is there a service in the dentistry field you’re interested in learning more about — perhaps enough to add it to your practice? Tiff and Britt dive deep into how to go about expanding services. They give examples, how to tap into your creative side, hurdles that might come up and how to pivot,...  Read More
Episode #901: How to Have the Perfect Quarterly Meeting
Kiera is a guest on the Dental Lighthouse Podcast with Jason Tanoory to talk about the power of quarterly meetings. They discuss the benefits of a third party, how to have healthy conversations, and why there needs to be an atmosphere of trust and vulnerability to have good communication. ...  Read More
Episode #900: Manage Your Inventory Like a Pro
So much of practice profitability comes from tracking supplies and overhead. Kiera pulls back the curtain on how practices can keep track of supplies, avoid shortages, and stay within budget. Episode resources: Transcript: Kiera Dent (00:00.59) Hello, Dental A Team listeners. This is...  Read More
Episode #899: A Guide to Celebrating Your Team!
Tiff and Dana are encouraging listeners to start planning for an end-of-year celebration now to show your appreciation for the team. Their advice includes ideas that cost money, and ones that don’t! Episode resources: Transcript: The Dental A Team (00:00.756) Hello Dental A Team...  Read More
Episode #897: How to Cross-Train Your Positions
Kiera talks about why it’s so critical to have two people in each department who know everything backward and forwards, as well as how to train team members to become those position experts. Episode resources: Transcript: Kiera Dent (00:00.792) Hello, Dental A Team listeners. This is Kiera...  Read More
Episode #896: Roadmapping Your Goals
Tiff and Dana talk about setting yourself up for success, goal edition. When you begin to work toward your dreams for your practice, do you take an all-encompassing approach? This episode focuses on creating a roadmap for those goals to make them easier to reach. Episode resources: ...  Read More
Episode #895: HR 101: Classify Your Employees Correctly (Or Else)
Paul Edwards, HR extraordinaire and founder of CEDR, breaks down with Kiera the classification of employees from a federal perspective. He touches on how to know if you’re classifying employees right, where state laws come into play, what happens when there are penalties, and more.   Episode...  Read More
Episode #892: Hiring Outside of Dentistry
Kiera talks about how to effectively hire team members who don’t have formal dentistry training — and how they can be some of the best employees you’ll ever have. Episode resources: Transcript: Kiera Dent (00:00.942) Hello, Dental A Team listeners. This is Kiera. I hope you are just...  Read More
Episode #891: Who Builds the Ops Manual?
Tiff and Dana take a look at the mechanisms that go into building an operations manual: who participates versus who keeps everyone on track, what’s the timeline, what type of accountability methods come into play, and more. Episode resources: Transcript: The Dental A Team (00:02.51)...  Read More
Episode #889: Here’s Where Practices Fall Short When Hiring
Cory Pinegar of CallForce joins Tiff to talk about how to successfully hire the best people for your practice. They discuss the importance of consistent communication, what happens when one team member isn’t fitting, bringing on remote workers, and more. Episode resources: Get in touch with...  Read More
Episode #888: Insider Scoop on What Office Managers Do
Rereleasing one of DAT’s most popular episodes! What do office managers even do? Why is it important to have an awesome OM? Kiera is joined by Brit and the two are talking the best parts of having an office manager — and a good one at that. The two hit on the following topics: - The one trait you...  Read More
Episode #886: Hygiene Handoffs: Up Your Case Acceptance!
Rereleasing one of DAT’s most popular episodes! Did you know there’s a direct correlation between a perfect handoff and your case acceptance? Kiera explains in this episode, sharing perspectives from both doctors and hygienists. Remember the  She touches on that, and gives pro tips on upping that...  Read More
Episode #883: Read the Schedule Like a Pro
Britt and Tiff talk about how to look outside your department’s corner of the schedule, including the power of X’s and slashes and why this method will set your practice up for success. Episode resources: Transcript: The Dental A Team (00:07.502) Hello, Dental A Team. I am so excited...  Read More
Episode #882: Give Your Patients a Memorable Experience
We all want our patients to be raving fans of our practice, right? Kiera gives tips on how to have your patients know they’ve hit an absolute gold mine in terms of dental care. Episode resources: Transcript: Kiera Dent (00:00.686) Hello, Dental A Team listeners. This is Kiera and welcome to...  Read More
Episode #880: What I Wish They Taught in Dental School
Every 3rd Thursday at 4:30 p.m. Pacific Time, the Dental A-Team  on what should’ve been taught in dental school, but probably wasn’t. Topics can include how to make your practice run smoother, how to think about DSOs, life as an associate, and more! Episode resources: Transcript: Kiera...  Read More
Episode #878: Treatment Planning: What’s Best For the Patient?
Tiff and Dana lay out the most critical piece when it comes to communicating with patients during treatment planning: Focus on the patient’s health, not money or insurance. Episode resources: Transcript: The Dental A Team (00:01.506) All right. Hello, Dental A Team listeners. We are so happy...  Read More
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