Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Displaying 226-250 of 358
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166: Expanding Your Dentistry Scope
Doctor Erin Elliot, DDS sits down with Kiera to talk about what growth in dentistry looks like, specifically her passion for sleep apnea. She shares her tips and tricks on how to educate patients about their diagnoses, while overcoming their defensive cost objections. It’s all about finding...  Read More
165: DAT’s One-Year Birthday Party!
 Holy cow, we’ve been doing this for an entire year! And what a year it’s been. Thanks to all of YOU for listening to us as we go through the ins and outs of being involved in a dental practice. In this celebratory episode, Kiera encourages you, our dear listeners, to take an inventory of your...  Read More
164: The Art of Saying No
Jennifer Abshier is back to perfect what it actually means to say no! So often we build an identity around always saying yes to everything, to embrace the busyness of our lives. Kiera and Jennifer talk through the benefits of saying no, including…            Learning to not respond immediately  ...  Read More
163: Are You Maximizing Your Practice? Membership Plans
         Talk to existing patients (and educate your team to do so)               Utilize Facebook advertising (no, really)               Send out direct mail marketing (the 55+ crowd is a good place to start)      Jordon and Kiera talk through case studies of how these three options worked for...  Read More
162: Dental Assistant Mix-Up
Ashley Keith is about to become a mom — and aside from being excited for that journey, as office manager for Keith + Associates Dentistry, she has to prep her team for the time she’ll be away on maternity leave. In this episode, Kiera and Ashley dive into how Ashley’s spent her time growing the...  Read More
161: Assume the Yes!
Treatment planning used to scare Kiera. She thought its success identified her and that people telling her no was a giant rubber-stamped failure on her forehead. Fake news, folks! In this episode, Kiera talks listeners through the best methods to adopt when treatment planning and how to make it an...  Read More
160: The Best Way to Build Trust Among Your Coworkers with Tiffanie Trader
Kiera’s right-hand woman, Tiffanie Trader, is back with more goods! Tiffanie is a traveling coach with the DAT and one of the best with team morale!!    Read More
159: Say the Thing That’s Stopping You From Saying the Thing with traveling DAT Coach, Tarley Reed
Being human means we each go through times of upset. Learning how to have hard conversations with people (both professionally and personally) can help smooth out those rocky paths. Kiera connects with DAT’s traveling coach, Tarley Reed, in this episode to talk about communicating when it’s...  Read More
158: Bonus Episode: Do You Feel the Love? 5 Love Languages, 6 Human Needs + 1 Overflowing Love Bucket
Happy week of love! Did you know the number one reason people leave jobs is because they don’t feel appreciated? Kiera discusses how to show love for your team members in a personalized way, based on their love language and human need.  That’s right, it’s time to take some quizzes! . Encourage your...  Read More
157: News Flash! Block Scheduling is the Way to Go!
157: News Flash! Block Scheduling is the Way to Go! It’s time for a deep dive into something that will make every single team member’s life easier AND get rid of non-productive days! That’s right, the title said it all: block scheduling! In this episode, Kiera dives deep into one of her favorite...  Read More
156: Case Study: Fundamental Leadership 101
156: Case Study: Fundamental Leadership 101 It’s leadership pow-wow time! Kiera is talking with Dr. Bill Keith and Ashley Keith, her case study out of Kansas City, about how to be a forward-thinking office that excels in leadership. Topics include why having a third-party expert come in is helpful;...  Read More
155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)
155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes) Kiera and Dr. Mark Costes catch up to discuss 2019 takeaways, and what changed since the January 1, 2019 versions of themselves. Kiera shares how she found her fulfillment piece — and why it’s more than just...  Read More
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions. The same can be said for having the best VIP patient...  Read More
153: It’s Not Work That’s Stressful, It’s Your Boundaries
153: It’s Not Work That’s Stressful, It’s Your Boundaries Stress!!! It’s the worst, right? In this podcast episode, Kiera talks with the Dental A Team’s traveling coach, Tiffanie Trader, about managing stress. It’s easy to feel overwhelmed in work life, especially when your workload spills over...  Read More
152: Side Hustle: This Will Dramatically Increase Your Income
Episode 152: Side Hustle: This Will Dramatically Increase Your Income Kiera connects with Paul Moore in this episode, a real estate expert with an impressive background, to talk about the realities of real estate for dentists and team members alike. They discuss residential and commercial real...  Read More
151: Insurance Verification: DO IT THE EASY WAY!
Time for more helpful nuggets from Kiera! This time, she’s talking insurance verification. Hold your moans and groans, folks. These quick tips will change your life with better case acceptance, improved VIP patient experience, and less stress in your practice. (If you haven’t already, check out...  Read More
150: A Weak Link with an Easy Fix
In this follow-up episode to #147, Kiera’s journey to find a physical therapist continues. After calling three more offices after the first failure, she’s realized that even though your business/practice might be the best one ever, people will never know if your gatekeeper — AKA the person...  Read More
149: A Strong, Purposeful Year Ahead
Kiera and Dr. Mark Costes are back to talk accountability, pushing one another, and inspiration. This feel-good episode will push you to be successful this new year. (We’re only a month in, there’s so much time to have your best year yet!) The pair chat about time journaling, knowing when to...  Read More
148: Step by Step to Having Uncomfortable Conversations
No one likes to have awkward, hard conversations, right?! Wrong! Kiera does! And in this episode, she walks you through five steps for having those discussions with your team members. Her most recent example is from an awesome office that’s struggling with morale (think backbiting and gossiping)....  Read More
147: Is YOUR Front Office Killing Your Practice?
Fact #1 about Kiera Dent: She travels a lot. And because of all the cramped airplanes, she’s been dealing with knee and hip pain. The journey of her pursuing physical therapy for this pain resulted in some major eye opening experiences that every dental office (and medical care provider) should be...  Read More
146: Can You Be Nice AND Hold People Accountable?
Ahh, the age-old question: Is it possible to be a nice office manager while still holding people accountable? In this episode, Kiera says yes! It’s easy to understand why so many people assume holding people to their word turns you into an evil, nagging boss, but there’s a reality to both sides of...  Read More
145: Breaking Down Bonuses- Do They Actually Work?
Kiera is car-casting! Join her for her drive as she talks about bonuses, something she gets asked about ~a ton~. Do bonuses actually work? What’s the best way to implement them, etc. First up, do NOT make a bonus some unattainable prize; make it something someone can get when they go above and...  Read More
144: The 3-Month Shakeout (Mergers & Acquisitions)
Kiera sits down with Debbie Dodson, practice director for Castle Peak Dentistry with Dr. Summer Kassmel, to talk about dental office mergers! Debbie has been involved with two mergers in the past couple of years, and she discusses tricks of the trade. The BIGGEST thing you can do is to be patient...  Read More
143: Short, Snappy Statement— Marketing Tidbit
There are a lot of dental practices out there. How does YOURS stand out? In this quick episode, Kiera talks you through how to create a marketing statement for your practice, something quick and snappy people can remember you by. Some examples from a marketing business, “We write words that sell...  Read More
142: Accountability in 10 Minutes
This episode is a quickie, but it has oh-so-much valuable information! Kiera talks having accountability and delegation in your practice. She gets the question a lot: How do I keep people accountable?! The answer? Turn ‘shoulds’ into ‘musts’! Does your team know they MUST submit their KPIs to you...  Read More
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