Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Displaying 276-300 of 358
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116: Office Autopsy: Two Practices with an Expansion on the Rise
Kiera is fresh off a visit from a multi-practice, and she’s giving a quick autopsy. This practice currently has 5 doctor operatories, 6 hygiene operatories, two satellite locations, and is about to bring on another. Oh, and they’re planning to expand their current location to a 19-operatory...  Read More
115: Case Study: 5-Star Patient AND Team Member Experiences
Ashley Keith is back for part 2 of her case study! (Missed part 1? Check out episode 87, Case Study: Untangling the Ball of Yarn.) After discussing building processes around positions, not people, Ashley moves on to developing 5-star experiences for both patients and team members. An example from...  Read More
114: MONDAY MORNING MASH-UP: Billing is a Game of Endurance (Q&A)
Friend and Ryan, two dental students at the University of Kentucky, are curious about what they should know about billing! Kiera happily obliges, and in this episode, walks the two through how billing starts, where billing ends, and where the dentist should be attuned. Their conversation includes...  Read More
113: Accountability is Easier Than You Think!
Behind the Smiles’s Dr. Gina Dorfman talks with Kiera about a whole bunch of great topics in this episode, including teams keeping dentists happy and vice versa (hint: Doctors, if your team is disappointing you, it might be on you!); why doctors benefit from having a coach; and finding that perfect...  Read More
112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails
This episode is overflowing with valuable information, tricks of the trade, and inspiring ideas! Kiera chats with Dr. Deren Flesher out of Oklahoma City about his four-year-old start-up practice, Royal Oak Family Dental. The two discuss the strides Dr. Flesher has made with…     His office’s...  Read More
111: High Impact, Low Cost- Are You Aiming Right?
Quarterly meetings are one of Kiera’s favorite things! In this quick episode, she shares an exercise she did with the elite Mastermind group of the Dental Success Institute. Those present were from all sorts of roles — dental assistants, treatment coordinators, schedulers, office managers, etc. —...  Read More
110: The Power of Proximity
Listening to the Dental A-Team Podcast is good. Very, very good. Attending a live DAT event is even better! Kiera and Tiffanie hosted their phone skills and scheduling event in Indiana, and shared the following tidbits with the group:     What it means to LEVEL UP! Whether you’re high energy or...  Read More
109: Are You Intentional or Distractional?
Quarter 3 of 2019 wasn’t great for Kiera. Why? She lost track of her intentions-- she was distracted and focused on majoring in minor things. Intentions are those big goals — becoming a better leader, taking more ownership in your practice, etc. — that you set and stick to to have a better life. In...  Read More
108: Become a WORD NINJA!
This is ~the episode~ to listen to! Kiera shares a sneak peek into her world of words to use/not use when it comes to talking with patients. Utilizing the right words creates a world of yesses instead of nos! Some examples of phrases NOT to use:     “Would you like to get scheduled for that?”  ...  Read More
107: Dear Future Practice Owner— This One’s for You!
In this episode, Kiera shares her wisdom with Danielle and Friend, two dental students out of Kentucky who have a lot of great questions that need answering! Some of the topics discussed today...     How can a dental student understand other positions in the office?     What other dentistry topics...  Read More
106: How to Win at Life
This inspirational episode is one you’ll want to have on repeat. Kiera teams up with Cheryl Cornelius out of San Antonio, Texas to talk about peeling away the barriers in your life. Cheryl and her husband paid off ~$830,000 debt (while parenting 8 children!!) by focusing in on what kind of life...  Read More
105: Onboarding: Welcoming the New Kid on the Block
Facebook fans, we hear you! Today’s topic comes via a Facebook message Kiera got: “Could you please do a podcast on onboarding employees?” Yes! Onboarding new hires can be very tricky, but Kiera has very effective steps you can follow TODAY to smooth out the bumps. To small offices and big offices...  Read More
In the last episode, #103, Kiera talked about different types of doctor tendencies: over-educators, over/under-diagnosers, fear-drivers, etc. Now it’s time to overcome those natural inclinations: Examples include:     The Over-Educator: Simplify your conversations.     The Over-Diagnoser: Ask...  Read More
103: Is your “Doctor Type” Costing You? (Part One)
Kiera breaks down the different types of doctors! We’ve gotten this request of how can we tell our doctors when they are educating too much and talking patients out of treatment? Or how do we tell them they aren’t diagnosing and the patient would say yes? Grab your pen and paper and take the test...  Read More
102: Don’t Cater to the World; Cater to Your Ideal Patient
Are you taking in a lot of new patients, but losing just as many? Kiera worked with some New Jersey offices recently on defining their avatars (or ideal patients). Who is your ideal patient? What does he/she look like? Like to do? Like to spend money on? Lifestyle choices? It’s time to create the...  Read More
101: Upcoming Live Events: Magic That Reaches Your Core
The best dental duo out there is back! Mark and Kiera have a ton of great tidbits to share during this episode, including Kiera’s recent experience at a Tony Robbins event, how a couple words can totally change your success rate of hiring, and all the awesome events happening this fall!     ,...  Read More
100: CELEBRATE! We hit 100 podcasts on the Dental A-Team!
We did it! We made it to 100! Thanks to everyone who’s ever listened to this podcast, for showing us that you’re here and you’re listening and you’re part of our A-Team. Kiera loves this podcast family! You inspire her to be better, give more, do more and be more! She thanks all of you for being...  Read More
099: Be Aggressive, B-E Aggressive- Credit Cards on File for AR
Today’s tactical practical is going to help tackle the billing beast that so often looms over your shoulder. That’s right, Kiera’s talking collections and getting credit cards on file! Airlines do it. Hotels do it. Spas do it. Why not dentists? It’s 2019, and it’s time to keep your patients’ cards...  Read More
098: Two Things to Make You an Effective Leader with Dr. Mark Costes
Kiera + Mark = Magic! The two catch up over common struggles they’ve seen in the offices they work with, the patterns and themes they’ve helped solve over and over again. Your dental practice’s problems often lie within culture, operational systemization, or overhead/cashflow control. Good...  Read More
097: Personal Assistants Make Your Life Easier, Really, Really-- Diving Deeper Into This Topic
Okay, you’ve listened to episode 69, Time Suck? , and you now know you want/need a personal assistant. But what do you actually have them do now that they’re there!? We had a DAT listener reach out and ask that we dive EVEN DEEPER on this topic. You asked and Kiera delivers. Kiera has a ~ton~ of...  Read More
096: Do You Dominate Your Down-Time Or Does It Dominate YOU?
Everybody has them — those 30 minutes or 60 minutes here and there where things are sloooooow. What is your dental practice supposed to do during September (or Suck-tember) when it’s the slowest time of the year for practices across the nation? Well, how ‘bout a go-to to-do list on your phone or in...  Read More
095: Successful Leadership Teams of Multi-practices with Amy Ells, Regional Manager for Dr. Jason Tanoory
Getting promoted to a leadership role isn’t all rainbows and sunshine. There’s a lot of hard work that goes into the transition, and in this episode, Kiera talks with Amy Ells, a regional manager out of Canandaigua, New York about what it means to be a successful leader and how a leadership team...  Read More
094: Speeding Tickets and 5 Tips for Getting a YES! From Your Patients
Ashley Dorn, the wonderful traveling consultant from episode 88, Number One Cure for Dental Burnout, is back! This time, she’s here with a list of five easy-to-implement ways dental assistants and hygienists can get that beloved case acceptance. Tip #1: Get on the patient’s level — literally. Tip...  Read More
093: Disciplinary Action: It’s Not Me, It’s You
Kiera breaks down the ugly stepsister of hiring in this episode: firing. Ugh. Everyone hates doing it. But believe it or not, sometimes it’s not the employee’s fault, it’s yours. That’s right. Maybe you didn’t provide clear expectations, or maybe you ignored self assessments. Let Kiera walk you...  Read More
092: 37% to 97% Fluoride Acceptance in Just 3 Months!
Kristen Shepherd, a dental hygienist with True Dental Care in New Jersey, is proof that this Dental A Team podcast is changing lives for the better! Back in March of this year, she began implementing methods shared on this podcast () to improve her 37% fluoride acceptance rate. ... BOOM! Now she’s...  Read More
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