“Get rid of the need to be right.” ~Dr. Paul Etchison
Have you ever had a patient interaction that left you feeling emotionally drained or second-guessing your approach? You’re not alone. In this episode of Everyday Practices Dental Podcast, we are joined by Dr. Paul Etchison to identify three methods you can use to handle challenging patient encounters. Together, we provide insights so you can turn aggravating situations into opportunities for growth and stronger relationships.
Dr. Etchison shared practical, real-world insights that will not only help your practice but also restore your peace of mind.
As you listen to this episode, we invite you to ask yourself the following questions:
- How can I stay calm and in control when a patient is upset?
- What tools can I give my team to handle difficult interactions gracefully?
- Is it possible to turn an unhappy patient into a raving fan?
P.S. Get your free guide: “How to Deal with Difficult Patients” here: https://www.dentalpracticeheroes.com/everyday
Here’s to navigating patient relationships with confidence.
Handling Difficult Patient Encounters (E.265)
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