Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

Episode 542: Solutions to the Back and Front Office Divide

Episode 542: Solutions to the Back and Front Office Divide

11/14/2023 9:49:40 AM   |   Comments: 0   |   Views: 19

Is there a lack of communication between your practice’s back and front office?

Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others:

                
  1.      Validate
           
  2.             
  3.      Listen to hear, not to respond
           
  4.             
  5.      Speak with true intention
           

Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not.

Episode resources:

Reach out to Tiff and Kiera

Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs)

Subscribe to The Dental A-Team podcast

Become Dental A-Team Platinum!

Give the podcast a 5-star review!

You must be logged in to view comments.
Total Blog Activity
997
Total Bloggers
13,451
Total Blog Posts
4,671
Total Podcasts
1,788
Total Videos
Sponsors
Townie Perks
Townie® Poll
Who or what do you turn to for most financial advice regarding your practice?
  
Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
©2025 Dentaltown, a division of Farran Media • All Rights Reserved
9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 • Phone:+1-480-598-0001 • Fax:+1-480-598-3450