“With Active Listening I have to put my own agenda aside and listen to what they want and need. If I can do that, then I can motivate someone.” -Deni Hall
Ask yourself this: Do I understand my people at a level that is deeper than the surface? Am I judgemental when they do share what matters?
In the fall, we were talking to a doctor who was describing the struggles he had with rewarding this team. “I take my team on these amazing trips to Mexico and the Caribbean and all I hear while we’re there is ‘I wish I wasn’t here.’” That’s certainly not what you want to hear from your team after buying tickets, planning a trip, and giving everyone time off!
So we asked him, “Well, have you asked your team what’s important to them?” There was a disconnect between what was important to the doctor and what is important to his team.
Another doctor we work with in Germany asked his team what was important to them. They unanimously said electric bikes would make their commute to work easier. It had never entered his mind to offer that to them! So he set goals for his team, they met them, and he purchased electric bikes for everyone.
We love to make your lives easier! Which is why we are so excited to continue the discussion on goal setting with Deni Hall, Director of Client Success at Productive Dentist Academy, as we take a look at how to use Active Listening to understand how to motivate your team, including:
- Adding emotion to goals
- Using Active Listening to understand what your team really wants
- Tips for getting your team into conversation (Hint: silence is your friend!)
https://productivedentist.com/podcasts/everyday-practices-podcast/episode-146-motivate-your-dental-team-by-actively-listening-with-deni-hall/
Motivate Your Dental Team by Actively Listening