Laura Myers, expert hygienist and practice management coach out of Pennsylvania, gets bloody in this episode. She and Kiera talk through the tendency to perform bloody prophys, ignoring new codes, and getting patients back on track — learning to talk to patients as if they’re your best friend rather than a random stranger you don’t want to anger.
Laura shares three indicators when deciding if the patient has moved from the healthy or gray area stages to the “bad zone”: health, inflammation, and progression of disease.
Kiera finishes off with a challenge to start using new codes, to educate yourself about new codes, and to start being up front with at least one patient each day about moving forward/having a game plan in place.
Listen to Laura’s past episodes, #84: Don’t Snooze- Sleep Apnea from the hygiene side
Laura is a veteran of the dental industry for over 25 years. She holds a degree in dental hygiene from Harrisburg Area Community College where she graduated with high honors and plans to continue her education to attain an MBA. Laura has served in various capacities in dental practices over her career from front office to dental assisting, dental hygienist and practice manager. Her experience in all aspects of the business make her a great asset to our practice management consulting as she can comprehend the needs of the doctor/owner and staff and is able to relate well to everyone.
When Laura is not actively consulting, she enjoys reading, continuing her professional education and spending time with her husband, Troy, and children Jackie and Ray.