Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode 480: Doctors, Are You Disempowering Your Team?
Kiera Dent: Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental...  Read More
Episode 479: Is Your Practice Healthy? (KPIs)
Kiera Dent: Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental...  Read More
Episode 473: Going From Burnout to Growth
Going From Burnout to Growth Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives....  Read More
Episode 470: Cross Department Silos Each Morning
Episode 470: Cross Department Silos Each Morning 0:00:05.6 Kiera Dent: Hey everyone. Welcome to The Dental A Team Podcast. I'm your host, Kiera Dent, and I have this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a...  Read More
Episode 469: 10 Practices in 2 Years?!?
Episode 469: 10 Practices in 2 Years?!? 0:00:05.6 Kiera Dent: Hey, everyone. Welcome to the Dental A Team Podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging...  Read More
The Dental A Team Podcast Episode 451: Cheers to You
Episode 451: Cheers to You Episode 451: Cheers to You We’re extra grateful on the podcast today, and we want to encourage each of you to share the love with your fellow team members. Kiera talks about how you can help others feel special and significant in their jobs, and make your practice a...  Read More
The Dental A Team Podcast Episode 449: First Impressions Matter… Like Thousands
#449: First Impressions Matter… Like Thousands Did you know that when your front office staff isn’t smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many...  Read More
The Dental A Team Podcast Episode 440: 3 Tips to Hiring Your Unicorn
Hiring 101 Question: Is it even possible to hire a good employee right now? Is your practice struggling with the Great Resignation of 2021? Have no fear — the Dental A-Team is here! In this episode, Kiera gets specific on the steps you need to take to hire the best of the best, and in the...  Read More
The Dental A Team Podcast Episode 438: Can Too Many New Patients Be a Bad Thing?
Ep. 438  Question: What are the signs you have too many new patients? Episode 438: Can Too Many New Patients Be a Bad Thing? Does the title have your eyebrows raised? We know it’s an interesting question, but our answer is YES. Too many new patients can be bad, bad, bad for your business....  Read More
The Dental A Team Podcast Episode 437: Are You Stuck in Reaction Mode?
Ep. 437 Urgent Vs. Important Question: Do your work days end up with you working on urgent to-dos instead of important ones? Episode 437: Are You Stuck in Reaction Mode? Listen, we know your days are busy. Ours are too! But this episode helps you work through the craziness of life to start...  Read More
The Dental A Team Podcast Episode 435: Infuse Your Practice with Great Culture
Ep. 435: Infuse Your Practice with Great Culture Question: Is your team feeling burnt out? Episode 435: Infuse Your Practice with Great Culture Is your team still trying to overcome the Covid Crank? Or just continual bad moods in the workplace? Kiera is here to give tips on improving the...  Read More
The Dental A Team Podcast Episode 433: Cut Down Insurance Verification Time
Episode 433: Cut Down Insurance Verification Time Question: Does your office need help verifying insurance? Episode 433: Cut Down Insurance Verification Time Kiera’s here to share how to verify insurance the tried and true, Dental A-Team-approved way! DAT consultants have been to a lot of...  Read More
The Dental A Team Podcast Episode 432: Book Club! Inspire Your Mind Every Day
Book Club Question: Are you falling victim to Suck-tember? Episode 432: Book Club! Inspire Your Mind Every Day Kiera’s got the goods: It’s time for a book club episode! Check out the books below to find inspiration for your life, personally and professionally.  by Keith Cunningham  by John C....  Read More
The Dental A Team Podcast Episode 431: Is Your Team Aligned?
Weekly Meetings Tiff is here! She joins Kiera to talk about an incredible important topic: weekly meetings. Now stick with us — we know this isn’t the funnest topic, but these meetings are so important, and provide a really great way to keep your team on track. First, Kiera walks through the...  Read More
The Dental A Team Podcast Episode 429: It’s OKAY to ____ Your Job
Episode 429 - It’s okay to .... your job Kiera is giving you permission not to enjoy being a business owner or a team member all the time. Yup, you’re dealing with the ebbs and flows of being a working human — the entrepreneurial pattern! But Kiera also has a solution to your bad situation which...  Read More
A great follow up plan for unscheduled treatment is the 2-2-2 regime!  When a patient doesn’t schedule, start them off on the follow up plan by letting them know to expect a call in 2 days.   Example: “No worries, what I’ll do is follow up with you in just a couple days so that I can help answer...  Read More
A great follow up plan for unscheduled treatment is the 2-2-2 regime!  When a patient doesn’t schedule, start them off on the follow up plan by letting them know to expect a call in 2 days.   Example: “No worries, what I’ll do is follow up with you in just a couple days so that I can help answer...  Read More
Dental A Team Tips #1: Increasing Case Acceptance
Here are our Top Tips for quickly increasing case acceptance:     BUILD A RELATIONSHIP with your patients! Make sure Doctor introductions are happening     Share personal and dental information that has been told to you! (don’t ask the patient the same question over and over!)     Edify each...  Read More
The Dental A Team Podcast Episode 428: Morning Huddles
Episode 428: Are Your Morning Huddles “Womp-Womp-Womp”? Tiffany Trader joins Kiera on the podcast to talk about the benefits of a solid morning huddle. The pair discusses how a proper huddle can... - Help your team meet numbers each day, month, quarter, and year - Get your team back on track when...  Read More
Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that’s when your business can become susceptible to areas of weakness? There’s nothing wrong with celebrating your victories, but make sure you keep yourself honest — that’s what...  Read More
224: ~ Patient Flow ~ Perfecting Contact
June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way. In this episode, Kiera talks about the first two steps of working directly with patients: initial contact and first arrival. Her tips for each...  Read More
223: Getting Team Feedback: 360 Awareness
Kiera’s back with a quick tactical tip — this time about how to receive feedback from your team, how often to do it, and how to implement it. Her favorite way to do it: anonymous surveys! By sending out surveys every quarter (or at least twice a year), you can make your office a better place. Your...  Read More
221: The Fundamentals of Onboarding
First, know that next week The Dental A-Team is making a big announcement! Second, it’s time to talk about how to bring on new staff the best way possible: with 30-60-90 day scorecards! The DAT has a process for how to help you out, helping you break down everything you want your new team members...  Read More
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