Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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How This Office Manager Helped a Practice Scale by $800K in 1 Year
In the world of dentistry, most practice growth stories start with better systems—but they only succeed with better leadership. At The Dental A Team, we believe your systems should be smart, but your leadership should be sharper. Because it’s not enough to simply manage the chaos—you need someone...  Read More
Building Ownership & Accountability in Your Dental Team
Let’s be honest—many dentists are feeling stretched thin. The team’s underperforming, accountability is spotty, and it can feel like everything falls on the doctor’s shoulders. One of the most common pain points we hear from practices across the country? “I just want my team to take ownership and...  Read More
Episode #1,005: These Are the Latest Practice Profitability Trends
Kiera and Dana perform a practice autopsy mashup. In this episode, they specifically take a look at multi-location practices, and how to make all of them profitable instead of just one or two. Topics discussed include overhead, associates, marketing, and more. Episode resources: Transcript...  Read More
Episode #1,004: How to Actually Implement That CE You’re So Jazzed About
Tiff and Britt dive into the nitty-gritty details of turning all that CE energy you have into an implementable system in your practice. They give insight on establishing a point person, training the team, identifying patients, and more. Episode resources: Transcript: The Dental A Team...  Read More
Identifying Sleep Apnea in Your Practice
In recent years, dentistry has evolved from a tooth-focused profession into a vital part of whole-body healthcare. One area where dental professionals can make a powerful impact is in the early detection of sleep apnea—a serious condition that often goes undiagnosed. Since dentists often see their...  Read More
Episode #1,002: This Is How You Stop Over-Complicating Case Acceptance
Tiff and Britt explain the right way to achieve case acceptance — without over-complicating or over-simplifying. Getting this down will increase trust among team members and help keep your schedules on track. Episode resources: Transcript: The Dental A Team (00:01) Hello, Dental A Team...  Read More
What Truly Makes a Successful Leader?
As dental consultants who've worked with hundreds of practices, we constantly get asked: "What makes a successful dental practice?" While strategies and systems are crucial, the answer often starts with one key factor: leadership. At our recent Dental A Team Virtual Summit, we pulled back the...  Read More
How to Make Patient Education Work in Your Practice
Most dentists know how to deliver excellent clinical care—but what if one of the biggest game-changers for your practice isn’t the procedure itself? Patient education is one of the most underrated tools for building trust, improving outcomes, and increasing treatment acceptance. Here's how putting...  Read More
How to Escape “Cash Flow Row” Before Burnout Takes Over
Let’s get honest: Cash flow issues don’t just hurt your P&L—they crush your mindset. If you’re feeling like you’re barely making payroll, constantly watching your account balance, or secretly dreading the first of the month, you’re not alone. We call it “Cash Flow Row” in our consulting company,...  Read More
Episode #998: The Secret to Maximizing the Limited Exam
Tiff and Kristy discuss how to best support patients during limited exams, including centering your own team’s frame of mind, creating proper triage protocol, building trust through communication, and more. Episode resources: Transcript Tiffanie (00:00) Hello, Dental A Team listeners. We are...  Read More
What the YES Model Taught Us
It’s not every day you hit 1,000 of anything—especially podcast episodes! But here we are. The Dental A Team just crossed a milestone we’re incredibly proud of: 1,000 podcast episodes helping dentists and teams lead better, grow stronger, and build practices that truly serve their lives. Looking...  Read More
Stop Letting Credit Card Fees Eat Your Profits
If you’re running a dental practice, you already know this: every percentage point matters. Between rising labor costs, inflation, and insurance challenges, many offices are feeling the squeeze. But one area most dentists overlook? Credit card processing fees. We recently sat down with Mark...  Read More
Smart Strategies for Accommodating Emergency Appointments in Your Dental Practice
Emergencies happen—and when they do, how your dental team responds can make all the difference. Accommodating emergency appointments effectively not only helps patients in pain but also positions your practice as a trusted, responsive, and compassionate provider. Here are some simple, strategic...  Read More
Episode #997: Make Dentistry Economics Understandable Again
Fred Heppner of  is back for part 2 of his chat with Kiera! Life comes at you fast, and sometimes, it comes in the form of a surprise. Kiera and Fred talk about creating an exit strategy today for your departure from dentistry, as well as what the economics look like for moving on from a...  Read More
Episode #996: Buy or Sell Your Practice Without All the Drama
Kiera is joined by Fred Heppner of  to talk through dental practice transitions. Their conversation includes when you should start thinking about your transition, what the economic outcomes will be any way you go, what a private indemnity group is (and how it can help), and more. Episode...  Read More
Future-Proofing Your Practice: Transitions, Associates, and the DSO Decision
In today's ever-evolving dental landscape, planning for your practice's future is no longer optional—it's essential. Whether you're years away from retirement or entertaining DSO offers now, how and when you transition out of dentistry can make or break the legacy you've worked so hard to build. We...  Read More
How to Prepare for Retirement, Sale, or the Unexpected
If you own a dental practice, you've likely poured years of time, energy, and financial investment into building it. But have you taken time to plan how you'll eventually step away from it? Whether you're thinking of retiring in five years or just starting your practice, having a clear transition...  Read More
Episode #992: Pediatric Dentistry Is an Art. Here’s How to Master It
Tiff and Dana discuss the numerous innovations happening in the field of pediatric dentistry, specifically minimally invasive care and maximizing shortened attention spans. Episode resources: Transcript: Tiffanie (00:02.2) Hello Dental A Team listeners. We are so excited to be back here...  Read More
Episode #991: Business Evolution: Where Are You At With Yours?
Kiera and Tiff are tuning in from a hike to talk about their shared birthday (today, May 8!) and how their personal and business evolutions have morphed. Episode resources: Transcript The Dental A Team (00:00.977) Hello, Dental A Team listeners. This is Kiera and... Spiffy Tiffy. Oh my...  Read More
Episode #989: 3 Strategies to Get Team Members to Actually Stick Around
A lot of practices are concerned about keeping their team members on board right now. In this episode, Kiera lays out 3 effective ways to create a workplace that employees want to show up to, leading to a happier office crew and happier patients.  Episode resources: Transcript Kiera Dent...  Read More
From Survival to Legacy: Navigating the Lifecycle of a Dental Practice
As business owners and leaders, we're no strangers to seasons of growth, change, and reflection. Whether you're building a practice from scratch, scaling to multiple locations, or considering a transition, the lifecycle of a dental practice parallels the journey of personal evolution. This...  Read More
3 Easy Ways to Boost Team Morale in Your Dental Practice
Let’s face it—dentistry can be tough. Between back-to-back patients, treatment planning, scheduling challenges, and the ever-changing landscape of insurance, it’s easy for team morale to slip. But here’s the truth: a happy, engaged dental team isn’t just a “nice to have”—it’s essential to...  Read More
Proven Case Acceptance Strategies
If you're looking to boost case acceptance in your dental practice, you're in the right place. This guide delivers tactical, step-by-step strategies to help doctors and treatment coordinators present treatment plans with confidence—and get more patients to say "yes."   Start with the Right Mindset...  Read More
Case Acceptance Strategies to Grow Your Dental Practice
In today’s fast-paced world of dentistry, building trust with patients and increasing treatment acceptance is more important than ever. Case acceptance isn’t just about presenting the treatment—it’s about mindset, psychology, and helping patients understand the value of what you offer. Here’s how...  Read More
Episode #985: What It Means to Live Life On Purpose
Kiera guides listeners in an activity that will help each person be more purposeful in how they’re going about their lives, and build a path toward ultimate fulfillment at life’s end. Episode resources: Transcript: Kiera Dent (00:00.844) Hello, Dental A Team listeners. This is Kiera and I...  Read More
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