Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #875: Keep Those Hygiene Schedules Full
Tiff and Dana drill down on how practices can avoid their hygiene schedules falling apart, including the benefit of ASAP lists and their opinions on re-care. Episode resources: Transcript: The Dental A Team (00:06.99) Hey, Dental A Team podcast listeners, we are back at you again. We are...  Read More
Episode #874: Vibe Check! Patient Experience A-Z
Rereleasing one of DAT’s most popular episodes! Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: - What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? - What companies have the type...  Read More
Episode #873: Create Lasting Impressions With Your Patients
Focusing on relationship-building with your patients is a surprisingly effective way to establish long-term success in the practice. Tiff and Dana discuss why these relationships are such difference-makers, the two methods most critical to creating connection, and how to start implementing that...  Read More
Episode #872: Are Your Systems Outdated?
It’s a very techie world out there, meaning there’s probably a more streamlined way to perform some of the systems in your practice. In this episode, Kiera talks about how to go about innovating before you're forced to. She touches on different points to check on in your practice, and gives ideas...  Read More
Episode #871: Increase Profitability with Your AR
Consultants Tiff and Dana talk all about accounts receivable and why knowing your numbers is so critical to practice success. Hint: Once you know where your numbers sit at, you can develop systems to improve the areas in need of help. Episode resources: Transcript: Tiffanie (00:08.706)...  Read More
Episode #870: Office Autopsy: A Complete Schedule Overhaul
In this office autopsy episode, Kiera shares an example of a doctor who’s hungry to evolve. After approaching the Dental A-Team with the hope to be a more confident business owner, Kiera and the doctor reviewed the practice’s systems with a fine-toothed comb. Improvements to the practice were made...  Read More
Episode #869: How To Outsource Your Billing
Rereleasing one of DAT’s most popular episodes! Kiera is joined by Tiffany at eAssist to talk all things outsourcing. eAssist is a remote dental billing company that offers a variety of services (like dental billing, patient billing, insurance verification). Together, Kiera and Tiffany touch on...  Read More
Episode #864: Earn More & Work Less
Re-releasing one of DAT’s most popular episodes! Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about:          How to...  Read More
Episode #863: 3 Tips for Upping Your Internal Referral Game
Tiff and Dana are wrapping up their series of marketing-focused episodes. This week, they discuss internal referrals. They talk about three things to ramp up success with these referrals: 1. Identify your why 2. Know your patient avatar  3. Bring a competitive spirit         Episode resources: ...  Read More
Episode #862: Getting Team Buy-in For a New Service
Brad Titensor with Dental Warranty is back already! This time, he and Kiera talk about getting your team excited about incorporating and utilizing a new service in the practice, including: steps for integration, goal-setting, building habits, and what a presentation to patients sounds like....  Read More
Episode #861: Onboarding Effectively (and Using Your Team to Do So)
Tiff and Dana walk through what onboarding is, and how to utilize your team to update and carry out the methods. The consultants touch on how to prioritize the onboarding schedule, what often is missed in the onboarding process, and why it’s so critical to be systems-dependent instead of...  Read More
Episode #859: Fun Dental Facts For the 4th of July
This episode is for those who want a good time. Happy Fourth of July! Episode resources:   Read More
Episode #858: Deciphering Your True Overhead
Tiff and Dana share the Dental A Team method to understanding your practice’s true overhead, and how to budget to get that overhead to where you want it to be. Episode resources:   Read More
Episode #856: Mid-Year Check-in: What’s Good and What Could Be Better?
We’re halfway through 2024! That means we’re halfway toward the goals made at the beginning of the year. In this episode, Kiera reminds listeners to prep for the end of the year now by touching base with the right people, and adjusting or pivoting where necessary. Episode resources:   Read More
Episode #855: Office Manager Guru Says, “Add Video to Onboarding!”
Tiff and Dana talk about why videos are such effective additions to your practice’s operations manual. Their guidance includes the software to use, what topics to start with, who records them, and more. Episode resources:   Read More
Episode #854: Let’s Make Systemization Simple-  Kiera’s Mind Blown
Welcome back to DAT Book Club! This month’s selection was . As you’ll hear, Kiera had a ton of takeaways from reading this book. She specifically touches on the following in this episode: - Best ways to communicate internally - Questions to ask yourself about what needs to be done and when -...  Read More
Episode #852: How to Handle Emergency After-Hour Calls
Kiera gives listeners 3 steps to set up an ideal emergency after-hour protocol response.  1. Define “true emergency” — what should the doctor actually have to come in for? 2. Role play! Listen to example calls and set language to use. 3. Place daily blocks for those emergency appointments.     She...  Read More
Episode #850: Consider This When Buying/Maximizing a Practice
Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as:  What’s the AR? What procedures are being offered and is there room to add more? How is the team communication? How are supplies...  Read More
Episode #837: Beyond Hello: Creating Lasting First Impressions in Dental Offices
Dana and Tiff dive into the topic of creating exceptional first impressions in dental offices. They explore practical strategies for creating a welcoming atmosphere that instills confidence and trust in patients from the moment they arrive. From personalized greetings to thorough attention to...  Read More
Episode #835: First Impressions Matter: What’s Your Office’s First Impression?
When it comes to a prospective patient’s first phone call to your practice, there is magic that should be happening to convert the call into a visit. Tiff and Dana talk through that process, including the right energy to give, what to say, the information to request, and more. Episode resources: ...  Read More
Episode #832: Staying Human in Automation- Chat with Pedro Becker at AXLE
Kiera is joined by Pedro Becker of Axle to talk about how to effectively use a centralized dental platform that utilizes artificial intelligence while staying human. Points of conversation include learning curves with automation, how this software is transforming dentistry, what’s easy for the...  Read More
Episode #814: Should You Expand Your Practice?
Kiera shares two office autopsies, each who considered practice expansion and went about it in different ways. When considering whether to sell to a DSO or move to a bigger building or simply stay where you are, make sure you’re not doing so for the wrong reasons. Kiera explains what the right...  Read More
Episode #808: Start Up Tips- Most Critical Systems in Any Start Up Practice
Kiera walks listeners through system success cycles for leadership and team members in a practice, and what the most critical systems are to have in place for start-up practices. Remember, the most important factor for system implementation is simplicity—Kiera explains how to keep things...  Read More
Episode #758: Make Exams As Easy As Possible
Britt and Tiff focus on ways teams can streamline skills in 2024. This episode is all about standardizing exams, for one doctor or multiple. They talk about ideas to streamline, how to involve the right people in implementation, and more Episode resources:   Read More
Episode #757: Finally Make Ordering Supplies Easy. With Derek Flesher at Ordo.
Kiera is joined by Deren Flesher, co-founder of Modento, to talk about a brand new product: Ordo! Ordo is a procurement software to help practices manage and order supplies. It’s built by dentists and refined by team members, so you know you’re getting a tried-and-true product. Dr. Flesher talks...  Read More
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