Everyday Practices Dental Podcast

Everyday Practices follows Regan Robertson, Dr. Chad Johnson and Dr. Maggie Augustyn as they interview dental professionals about everything related to dental practice ownership from productivity & finances, patient interaction, leadership, and more.

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“I want to have the opportunity to grow, I want to be part of something bigger, and I want to know that what I’m doing makes a difference.” ~Regan Robertson

We all have the same 24 hours in a day, and productive dentists use their time differently than other practice owners. But, you don’t have to go back and get your MBA to find out how to run your practice better. You only need to listen to this ongoing asynchronous subseries of Everyday Practices Dental Podcast, in which co-hosts Dr. Chad Johnson and Regan Robertson discuss lessons they’ve learned from some of the world’s leading business books, and how you can apply them to your practice. 

Everyday Practices Dental Podcast co-hosts Regan Robertson and Dr. Chad Johnson add to their book review series as they continue their discussion of Will Guidara’s bestselling book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. In this episode, Regan and Dr. Chad discuss Guidara’s “Win-Win-Win” philosophy which encompasses customer satisfaction, employee engagement, and business prosperity. From Chipotle’s fresh ingredients to the importance of empowering employees, Regan and Dr. Chad explore examples of creating a holistic approach to success. Furthermore, you will learn why fostering a sense of ownership among team members not only benefits your business, but also enhances the customer experience. For those interested in reading the book before jumping into this episode, you can find it here: https://www.amazon.com/s?k=unreasonable+hospitality&crid=2TC7Y1E8OWNIE&sprefix=unreasonable+hospitality%2Caps%2C193&ref=nb_sb_noss_1

Part two of Regan and Dr. Chad’s book review of Unreasonable Hospitality hits home valuable lessons in hospitality, empathy, and effective communication, and how understanding perceptions shapes relationships and drives meaningful interactions with patients and team members alike. 

As you listen to this episode, we invite you to think about the following:

    
• How can you apply the principles of the “Win-Win-Win” philosophy to your own practice?
    
• What more can you do to empower your team members to take ownership of their roles and responsibilities?
    
• What leadership strategies can you implement to foster growth and development among your team?
    
• How can you enhance hospitality, empathy, and communication in your interactions with patients and team members, and what steps can you take to better understand their perceptions and needs?