“I’m trying to get a paradigm shift with patient care. It’s not about the toothbrush…it’s about the patient experience.” -Shawn Zajas
How can I create loyal patients?
If you’re like most independent dentists this question is on your mind a lot. You’ve probably spent a fair amount of time worrying about it.
After all, as all thriving dental practice owners know, you have meet your patients’ expectations from the moment they walk through your door.
But perhaps a better question to ask is: How can you elevate the patient experience to set your practice’s value high in your patients’ minds?
In our last episode, we dove deep into how you can stand out and not become just a commodity. Today, we get into the nitty gritty about ways to extend your care beyond the chair and into your patients’ lives.
You’ve attracted awesome patients. Now, let’s make sure you keep them!
We here at Everyday Practices Dental Podcast believe you deserve patients who are loyal to your practice. Today we are joined by Shawn Zajas from Zana, for the second part of a fast-paced, applicable conversation that includes:
- Frequently missed opportunities for capturing patient loyalty
- What your giveaways are telling patients about the quality of the care you serve
- How to know what patients are returning to your office
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https://productivedentist.com/podcasts/episode-158-building-patient-loyalty-with-shawn-zajas-part-2/
Episode 158 - Building Patient Loyalty (Part 2)