Bill Rossi: Advanced Practice Management
Bill Rossi: Advanced Practice Management
Bill Rossi and team are involved in the on-going management of over 260 practices and oversee more than $30 million of activity per month. Each year they do over 600 on-site consultations giving them perspective for giving practical, tactical advice.
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Bill Rossi
Bill Rossi

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TOP 10 DENTIST's FANTASIES
THE TOP TEN DENTISTS’ FANTASIES OF ALL TIME:  I was looking through some old files and found this from over 15 years ago. Still worth a chuckle.  –Bill  10. Knowing you just got back from a seminar, the staff all get together and beg to try some more good ideas.  9. Insurance companies start using...  Read More
Creating a Good Impression- Even when You are Not There
                                                                                                                                     CREATING A GOOD IMPRESSION – EVEN WHEN YOU ARE NOT THERE!                                                 As Aaron says, 33% of calls to dental offices are missed. We...  Read More
Keep a Good Team Together
KEEP A GOOD TEAM TOGETHER: The market for Dental Team Members is tight. Finding good candidates, or any candidates can be quite a challenge anywhere in the Midwest. It’s cheaper to keep her!· Has it been a while since you’ve done performance reviews and given raises?  If it’s been more than a year,...  Read More
Doctors, it's time to push back on PPO's part III
What can you expect?  We’ve helped many Doctors through this process, and most are surprised at how smoothly it goes.  Yes, there always is some loss of patients.  If patients have zero out of network benefits, you will lose them.  If they’re young and cash strapped with multiple family members,...  Read More
Doctors, its time to push Back on PPO's part II
So how and when do you go about dropping a PPO?  Contrary to what you might have heard, you don’t necessarily start with the PPO’s with the lowest fee schedules.  There are other factors involved such as; the size of the PPO in your practice (smaller is better if you’re learning how to go through...  Read More
"Doctors; It's time to push back on PPO's" part 1
Over the past 15 years, Dentists have been signing up for more and more PPO’s. Write off’s have increased dramatically! For example, in the Upper Midwest, the average collection percentage is about 83% of gross.  That’s nearly two months a year Doctors are working for free because of PPO write...  Read More
THE DENTAL DOW:
For the year, practice production was up 6.1%.  Collections were up 4.3%. Patient traffic increased 2.4%.  New patients were up 2.7%. Crown and Bridge was up 9.4%.  Production per patient examined was up 4.2%.  All in all then, 2017 was the strongest growth year since the “Great Recession”.       ...  Read More
TIMING FOR YOUR PRACTICE TRANSITION? Look to your lease!
In order to get the best practice price, you want to be attractive to as many buyers as possible. In our market nowadays, practices are almost as likely to be sold to an existing practice (a practice merger) as they are to be sold directly to a practitioner who will take over the...  Read More
INCENTIVES GROUND RULES:
Most incentives need to be “retuned” each year. They should be in line with practice goals and calculated so that it’s Win/Win.  That is, staff share in the practice’s success and wage overhead is kept proportional to collections. Here are some important ground rules for any Incentive Program:1.All...  Read More
How do you know if your administrative staff is under performing or over worked? How do you “right size” your administrative support to fit your practice production and patient flow?  We did a study of a representative selection of 38 of our client practices. This information gives us a statistical...  Read More
Mind The Gap!
Actually, mind the 2 gaps!First, the gap between whatyou produce and what you collect. The average gap between production and collections is almost 2 months-worth of work! This isn’t due to patients not paying their bills, it is due to PPO write-offs. If you are collecting less than 80%...  Read More
10 Things You Need to Know About You and PPOs
1.You have more power than you think.2. Practices with little or no PPO participation generally do get fewer new patients. However, practices deep into PPO participation do not get proportionally more new patients as they take on more and more programs and more discounts.3. Each practice has to...  Read More
How Good is Your Hygiene Department?
We all know that the hygiene department’s performance has a direct bearing on the health of your patients and your practice’s bottom line.I’ve grown weary of rules of thumb for hygiene like “Hygiene should be 30% of practice production” or “Perio should be 30% of...  Read More
If your administrative staff doesn’t know the answer to this question, it’s likely they have made very few collection calls.In small towns it can be especially tough. The front desk person knows everyone and it’s hard to “dun” neighbors and friends. That is why we have...  Read More
For most office administrators, collection calls would be way down on the list of things they’d like to do! Your whole purpose in practice is to take good care of patients but sometimes unfortunately money becomes an issue.I make hundreds of collection calls every month and there are a few...  Read More
Comparing the first half this year to the first half of 2015 for the mature area practices sampled, we find that practice production is up by 5.8% and collections are up by 5.2%, which is slightly off the first quarter’s pace of about 6% for production and collections.Total patient flow is up...  Read More
One has to consider many factors when purchasing a practice and now PPO participation has to be taken into account. This becomes even more important when you’re dealing with practice mergers. It is increasingly common to see exiting practices not sold outright but sold to and blended with...  Read More
Almost anyone would agree that hard work, intelligence and integrity are important components of success…but there is another trait that is not talked about as often that is equally important: courage. Just as you would predict that someone who was lazy, stupid and dishonest would not be...  Read More
As many of you have heard me say, I feel that a productive performance review should not be a bureaucratic “grading” process. Everybody hates that.Instead, I feel that a performance review should be a cross between a “Wedding Anniversary” and “Let’s Make a...  Read More
IF YOU ARE GOING TO BE SPENDING $50,000+ DON’T BLOW IT!Most of you have or will be, within the next 2-3, years making investments of $50,000 or more in technology: digital x-rays, Diagnodent, lasers, clinical charting software, monitors, patient education software, Cerec, electric hand...  Read More
There are many different models of “Corporate Dentistry”. Some, like Pacific Dental, are very active in starting practices from scratch. The same for Aspen Dental, although their actual operations are very dissimilar to Pacific Dental.However, many of the larger groups are buying up...  Read More
HIGHLIGHTS FROM OUR 2015 ECONOMY, TECHNOLOGY & INSURANCE SURVEY
Metro Area: More Metro practices said Production was up this year (56% vs. 40% last year). Collections were up at 53% of the practices (vs. 48%). However, only 28% of practices saw New Patients increase vs. 34% last year. 43% of Metro Area practices have or are planning to give raises to their team...  Read More
WORKING THE EDGES/SEASONALITY
There is definitely a rhythm to the year for every practice. Being in tune with this rhythm can add nicely to your bottom line. For example, for most practices August is the #1 check-up month of the year. Almost every family practice should add to their hygiene capacity the last part of August....  Read More
The next time you buy equipment such as Cone Beam Imaging, a CAD/CAM machine or another unit, before you write that check, say to the rep, “I am paying the same price you would charge your big corporate clients, right?” See if they give more than lip service to supporting private...  Read More
Most successful dentists know that they can’t do it all. With the encroachment of corporate dentistry and PPOs, it sure helps to have Professional Management on your side. Our mission is to support Independent Private Practitioners. We know that for many of you, one of the main reasons that...  Read More
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