Bill Rossi: Advanced Practice Management

Bill Rossi and team are involved in the on-going management of over 260 practices and oversee more than $30 million of activity per month. Each year they do over 600 on-site consultations giving them perspective for giving practical, tactical advice.

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Bill Rossi

The top ten things patients commonly complain about in Google reviews of dentists, in descending order, typically include:

    
1.     

   Long Wait Times: Patients often express frustration over having to wait long periods before being seen by the dentist, especially if they had an appointment scheduled.

       
    
2.     

   Rude or Unprofessional Staff: Negative interactions with front desk staff or dental assistants can significantly impact a patient's experience.

       
    
3.     

   Billing Issues and Unexpected Costs: Complaints about being overcharged, surprise bills, or unclear billing practices are common.

       
    
4.     

   Pain or Discomfort During Procedures: Patients often mention discomfort or inadequate pain management during dental procedures.

       
    
5.     

   Poor Communication: This includes difficulty in reaching the office, lack of clear explanations regarding treatments, and insufficient follow-up.

       
    
6.     

   Unclean or Unhygienic Conditions: Concerns about the cleanliness of the facility can be a major issue for patients.

       
    
7.     

   Treatment Quality and Outcomes: Patients might complain about the effectiveness or longevity of the dental work they received.

       
    
8.     

   Unnecessary Treatments: Some patients feel they were pressured into unnecessary procedures.

       
    
9.     

   Scheduling Issues: Complaints about difficulty in scheduling appointments or frequent rescheduling by the office are common.

       
    
10.     

    Lack of Empathy and Personal Attention: Patients often appreciate when dentists and their staff are attentive and show concern for their well-being, and they notice when this is lacking.

        

These complaints highlight key areas that dental practices can address to improve patient satisfaction and the overall experience.