Bill Rossi: Advanced Practice Management

Bill Rossi and team are involved in the on-going management of over 260 practices and oversee more than $30 million of activity per month. Each year they do over 600 on-site consultations giving them perspective for giving practical, tactical advice.

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Bill Rossi

Remember the old saying, “sticks and stones may break my bones but words will never hurt me?” Know that the opposite is true and that the words used in your practice have a profound and lasting impact in the confidence, productivity, trust and positivity of your team. Words are, indeed, the most powerful tool you have in your toolbox.

To handle people well, never criticize, condemn or complain because it will never result in the desired behavior. Instead, give honest and sincere apprecia- tion. Get in the habit of giving sincere compliments to your team, and do it often; it’s contagious. Do so in front of your patients; they notice your appreciation (or lack of) too! Team members who receive compli- ments are more likely to continue their hard work. On the opposite spectrum, without any acknowledgement of their efforts they may feel unappreciated and slack off.

Keep your words simple and genuine:

“Thanks for taking that intraoral photo.”

“Nice PA of #3, I like how you got the entire apex.”

“You greet our patients with such kindness and enthusiasm, I appreciate you.”

Compliments show that you care and a little goes a long way. It’s a domino effect; when you compliment your employees, they will then compliment their coworkers which automatically creates a positive and fulfilling work environment – a win-win for everyone.