Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #663: Finding Your Gaps in Your Practice
Do you know how much of a gap there is between where you are today and where you want to be someday? In this episode, Kiera talks about identifying that gap in your practice. She breaks down your practice’s fundamentals: money, you, and systems/teams, and asks how systematized your practice is. ...  Read More
Episode #662: How to Perform a Perfect Handoff?
It’s a consultant takeover! Tiff and Britt discuss the pluses of using route slips in your practice. Using a protocol for route slips will ramp up your office communications and help secure the trust of your patients. Consider the two following questions when using route slips:                   ...  Read More
Episode #660: Drop Insurance Plans the RIGHT Way With Dana Morsell
Dana and Kiera break down the pluses and minuses of dropping insurance in your practice. This episode includes a breakdown of why you would/wouldn’t want to drop insurance, why a membership plan does or doesn’t make sense for your practice, the difference between in-network and out-of-network fees,...  Read More
#659: Gain Immediate Momentum in Your Practice! With Rebecca Hannah at  The Pinnacle Podcast
Kiera is on The Pinnacle Podcast with Rebecca Hannah! This crossover episode touches on the journey of building a business, off-the-top recommendations to strengthen your dental practice TODAY, pivoting as a business visionary during Covid-19, the importance of technology in practices, and a ton...  Read More
Episode #658: What Are Your (and Their) Motivations? With Brittany Stone
Kiera and Britt discuss motivation from two angles — how to encourage patients to pay statements, and how to inspire team members to go above and beyond. They talk about where guilt fits in, how to humanize actions, if brightly-colored paper in the mail works, and how things look from a leadership...  Read More
#657: Take Away Fears of Overhead and Recession with Ashey Joves of The Making Of Podcast
This is a crossover episode with ! In it, Kiera talks with cosmetic dentist Ashley Joves about how to overcome high overhead and navigate the economy. Topic discussions include what overhead is and what your goal should be, how to know if you’re disciplined as a business owner, how to work with...  Read More
Episode #656: How to Earn a Multi-Million-Dollar Reputation
Kiera’s teasing about what happened at the 2023 Dental A-Team Summit! The theme: tried-and-true secrets of those multi-million dollar practices. This episode looks at your dental practice’s reputation, and why you need a good one.   Read More
Episode #655: What To Do When Things Don’t Go As Planned…
Kiera and Tiff reflect on what happens when life, work, or anything in between goes awry. Tiff shares the experience she recently had traveling that ended up being one of the best happy accidents to ever happen. This topic is the perfect reminder to identify the temper tantrum moments in your...  Read More
Episode #654: Behind the Curtain of Dentistry- with Haley Schultz at The Dental Download Podcast
Kiera is a guest on The Dental Download podcast! In this crossover episode, she talks with host Haley Schultz about the realities of the fast-paced world of dentistry, including …          What makes a dental practice different from other work environments               Key systems to consider if...  Read More
Episode #653: The Cashflow Solution- With Brittany Stone
Kiera and Brit tackle accounts receivable in this episode, and why your practice might have a cash flow issue because you’re not collecting money properly. They touch on AR basics, how to best deal with claims, why doctors can’t out-produce an AR problem, where your collections should be for...  Read More
#651: Insurance Verification 101
Kiera and Tina are making insurance verification sexy again. In this episode, they break down why property verification makes or breaks your practice’s operations. They touch on the following topics:          Myths and truths of insurance verification               Whether outsourcing is good/bad...  Read More
#649: Dentistry is Where You Want to Be
It’s the podcast’s fourth birthday, and Kiera’s on a sentimental journey about it. She reflects (and encourages her readers to do so, too) on her purpose for joining dentistry, how it’s bettered her life, how it betters patients’ lives, and looks forward to the magic of what comes next. Episode...  Read More
Episode #647: Team CE Secrets
Consultants Brit and Tina answer the question asked by many: What is the right CE for my team to learn? They suggest ways to identify what education will improve your work as a dental practice, including what treatment could be explained better, what services you’re trying to expand, what soft...  Read More
Episode #646: “I Won Today Because …”
What does “winning the day” look like to your team? This is a new process the Dental A-Team learned from a practice in New York and applied to its own team — defining what “winning” means to each and every team member and creating a visualization of what that winning looks like. Listen to this...  Read More
Episode 645: Hiring the Right Associate
Brit and Tina have been in a lot of dental practices thinking or actively expanding, and whether they want to bring on an associate doctor. That’s what this episode is all about: hiring the right associate doctor. Brit and Tina touch on the top considerations to make when hiring:          Ask...  Read More
Episode : #643: Making CE Actually FUN!
Kiera and Tiff are tuning in once more from the Rocky Mountain Dental Convention, fresh off three Dental A-Team events. Together, they reflect on how beneficial a) creating entertaining, powerful CE presentations, b) being willing to participate during those classes, and c) debriefing with your...  Read More
Join a FREE Webinar for Dentists, Practice Owners and Office Managers- Master Momentum 2024
January is a tactical month, and the Dental A-Team is lending a helping hand. On January 26, attend , a free webinar for dentists. Attendees will learn to build a master plan for maximum momentum, set goals, and get your team on board to increase practice profitability. Plus we will be extending an...  Read More
Episode : #642: 3 Benefits to Calibrating Exams
Brit and Dana are talking about the benefits of calibrating exams in a practice with multiple doctors. Specifically, they share three benefits for getting doctors, hygienists, and the hand-offs between them on the same page: Everyone speaks with more confidence Time is more efficiently utilized...  Read More
Episode : #640: Do You Have This Must Have?
Kiera and Tiff are at the Rocky Mountain Dental Convention, and they share how a situation could’ve been bad, but was pivoted to good. This is something that can happen in your practice, and it’s important to proactively create solutions for potential problems. Listen up as Kiera and Tiff talk...  Read More
Episode : #639: Unruly Customer Service How To
Kiera recently got back from a trip to Bali, where she had one of the best customer service experiences of her life, and she’s sharing how it can apply to dental practices in today’s episode. It’s all about solving your patients’ needs before they even ask; it’s about proactively protecting teeth...  Read More
Episode : #638: 2.0 Practices- Adjunct Services
A special treat of Brit and Dana for today’s consultant takeover! Once again, they’re giving tips on the most common questions they’re getting from dental practices these days. Today it’s how to add additional services successfully. They talk about when the right time to add those services is, how...  Read More
Episode : #637: Plan of Action For Digital Scans
Tiff is diving into digital scans in this quick episode, something she’s had a lot of practices bring up over the past few months. She talks about why digital X-rays/scans are important, how they increase diagnosis, why a plan of action is so important when having one in your practice, and more.  Read More
Episode : #636: Behind the Legal Curtain of DSOs With Dental Lawyer- Rob Montgomery
Rob Montgomery, dental lawyer extraordinaire, spends a lot of his time counseling dentists and practices. In this episode, he talks to Kiera all about the DSO world and what not to do from a legal standpoint. He provides answers and insights on the following topics:          How to be ready for...  Read More
Episode : #635: Secrets to Boosting Teamwork & Morale With Tiffanie Trader and Dana Morsell
Spiffy Tiffy and Dynamite Dana wax poetic about a topic coming up quite a bit in offices these days: teamwork and morale, and how to make it the best possible. Together, they touch on the following:          Who’s responsible               How to own your morale               Suggestions for...  Read More
Episode : #634: Get Your Team Members to Level Up
Kiera responds to a listener request about inspiring team members to level up in their role. She lays out how to go about it in four steps: Ask yourself if your culture is one that expects team members to level up Establish continual meetings and check-ins to encourage growth Have direct...  Read More
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