Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #696: Applying the Problem-Solution-Problem Approach
Britt and Tiff discuss how to present diagnosis information to patients in a clear and educational way with the problem-solution-problem approach (aka the Oreo cookie). Your patients don’t have to be scared by “problems,” but it is important to give them the right information in a manageable way —...  Read More
Episode #695: Get Out of Your Head and Start Prioritizing
So many projects, so little time, right? In this episode, Kiera breaks down how to successfully go about prioritizing the tasks in your life. She walks listeners through …          Making a list of tasks               Dividing the list into chunks               Fine-tuning delegation            ...  Read More
Episode #693: Strategically Prepare for Economic Downfall With Derrick Van Ness
Big Life Financial’s Derrick Van Ness returns to the podcast! He talks with Kiera about financial thresholds dentistry professionals should aim to meet, the difference between dying with zero versus an estate, how to be strategic as business owners for economic downfall, and a lot more. This...  Read More
Episode #692: Schedule __% of Your Treatment in the Back Office
That’s 80%, folks. 80% of your treatment should be scheduled in the back office. Tiff and Dana talk all about scheduling in this episode — the importance, the successes that come, and how to go about implementing. Episode resources: Reach out to Tiff and Dana:     Read More
Episode #691: Tracking Case Acceptance Made Simple
Britt and Tiff talk about the areas critical to having the best case acceptance in your practice. Together, they break down…          Styles: dollar for dollar and one for one               What the best tracking programs are               Tips for follow-up               What information to...  Read More
Episode #690: High Level Office Success Revealed
Kiera gives a sample of the top takeaways from the 2023 Dental A-Team Summit! She reviews the breakdown of the multi-million-dollar practices who shared their secrets, and all the other speakers who chimed in with their insight. Episode resources: Reach out to Kiera:     Read More
Episode #689: Acquire Lifetime Patients, Not Annual Ones With Paul Lowry
Paul Lowry, CEO and co-founder of the Dental Menu, is on the podcast! He and Kiera discuss the benefits of membership plans, how to incorporate rewards programs, whether it’s possible to increase dollar per patient without expanding, and a ton more. Membership plans increase patients’ interactions...  Read More
Episode #688 Dental Warranty with Vanessa Vitagliano
Vanessa Vitagliano with Dental Warranty returns to the podcast, this time to talk with Kiera about how the upcoming economic shifts will change dental practices operations. Much of the conversation centers around warranties, and how they can benefit your practice and patients during times of...  Read More
Episode #687: Scaling Back from 5-Day Work Weeks. With Dr. Paul Etchison
Dr. Paul Etchison is on the DAT podcast again! In this episode, Dr. Etchison shares his experience on scaling back his work week — from five days to his current two half-days. He talks about          How he gained confidence to cut back and not lose his sense of identity and finances            ...  Read More
Episode #686: Implementing and Executing a Good Cancellation Policy
Britt and Tiff take over the podcast to talk about cancellation policies and the most important questions to ask yourself about coming up with yours:          How much time do you need for notice?               What happens if a patient doesn’t follow the policy?      They also touch on other...  Read More
Episode #684: How To Keep Monotony Out of Your Morning Huddles? With Dana Morsell and Tiffanie Trader.
Tiff and Dana are giving tips for having strong and fun morning huddles every single day. They break down tactical pieces (strategies, goals, busy-time prep) and good culture opportunities to incorporate. Remember: A strong morning huddle is more beneficial than a whimsical one. Episode resources:...  Read More
Episode #683: When + How to Hire a Dental Consultant? With Biran Hanks at The Practice Purchased Podcast
Kiera joins Brian Hanks to answer oft-asked questions by new practice owners about hiring dental consultants. This is an extremely valuable episode for new, up-and-coming, and even seasoned owners. Kiera and Brian touch on the following:          Areas where new owners can hire help            ...  Read More
Episode #682: Do You Have a "Need-to-Schedule-ASAP" List?
Have you found that patients are consistently disappearing on you? This is something many practices are experiencing. Tiff and Brit are in these practices providing solutions, and share those ideas in this episode. They touch on:          Why having schedule protocols in place is important       ...  Read More
Episode #681: A Dentist-Recommended Book You Need to Read
It’s time for another DAT Book Club episode! This was a surprise addition, recommended by dentists:  by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Episode resources: Subscribe to    Read More
Episode #680: The Illusion of Happy Teams
There’s an idea out there that holding your team members accountable for their tasks and deliverables creates unhappy participants. Kiera dispels this notion in this episode, sharing her experience seeing this in dental practices across the country, and what actually sends team members running for...  Read More
#678: How Many Unscheduled Treatment Calls Should You Make?
Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode:          Make sure you’re tracking unscheduled...  Read More
Episode #677: How to Create Team Ownership
Kiera gives three easy steps to help your practice flourish as one by giving your team members the following:                          Your trust to know they’ll do their tasks well                                  Autonomy to make decisions                                  Consistency...  Read More
Episode #675: How to Build Your Leadership Team?
A hot-ticket item DAT is seeing in practices across the nation is teams stripped thin and a need to build the leadership team. In this episode, Kiera and Dana talk about how to go about building up and bringing in leadership to your business. Such a move can alleviate stress and execute on goals....  Read More
Episode #674: Where Are Your New Patients Coming From?
Tiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend:          Starting with the software you have               Capitalizing on the information asked for               Putting action behind it      Remember: If...  Read More
#673: How To: 5-Star New Patient Exams
Consultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: ...  Read More
Episode #670: The Number One Thing Associates Want
Kiera shares a tactical laundry list of how true, beneficial mentorship of associates can happen. Ideas from finding motivations and working backwards to going for a walk outside during a break and plenty in between. Episode resources: Subscribe to    Read More
Episode #669: Earning Your Reputation
… you need to EARN a 5-star review! In this consultant-takeover episode, Tiff and Tina share what makes them want to leave a 5-star rating and review for any business they interact with, and what the right pieces look like. Remember: It comes down the feelings you leave your patients with, so start...  Read More
Episode #668: 4 Easy Steps to Success
This episode is all about what Kiera has done to elevate both the Dental A-Team as a business, as well as the practice she and her team consult in. The difference-makers that she explains are:          Profitability               Relationships               White noise time            ...  Read More
Episode #667: More Practice Reviews = More Patients. With Brittany Stone
Consultants Tiff and Britt share their insight for asking patients for reviews. These days, people are used to being asked for their opinion and provide feedback — it’s a critical way to both improve your practice and draw more people to your business (people like seeing businesses with lots of...  Read More
Episode #664: Here’s How to Hire Dental Assistants ASAP
The dentistry world is still struggling to bounce back from the impacts that Covid-19 had on the industry — people resigning and schools not generating as many new workers. Kiera gives tips on how to find dental assistants for your practice quickly and effectively. Her suggestions include:       ...  Read More
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