Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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#603: Do THIS to Maximize Your Case Acceptance
Kiera and Tiff are halfway through previewing the systems of 2023! Are you all caught up? Today, they have a question for you: Are you misconstruing what case acceptance means? They share what all the pieces of case acceptance are and why you need to do more than function as an autopilot when...  Read More
#602: Bonuses … Are They a Good Idea?
This episode is about a question that is often emailed in: Are bonuses a good idea? If you’ve been around this podcast, you’ll know Kiera isn’t the biggest fan of bonuses. Here, she shares why that is, alternative ideas to reward your employees, and more.  Read More
#601: Smooth Sailing Scheduling
Your schedule is the heart of the practice — if it’s not done well, everything crumbles from there. Kiera and Tiff share the most important factors to consider when it comes to perfecting your schedule.  The top three questions to ask yourself at the end of the day to know if your scheduling is...  Read More
Episode 600: The Milestone Message
We are 600 episodes into this Dental A-Team podcast! Thank you to our 80,000-plus listeners for being with us along the way. In this milestone episode, Kiera reflects on her journeys in business, life, and dentistry; highlights from the podcast; lessons learned; and more. Here’s to the pieces of...  Read More
Episode 599: Musts for Your Ops Manual vs. Employee Handbook
If you’ve ever questioned whether something should go in your practice’s operations manual or your employee handbook, this is the episode for you. Kiera breaks down the difference between the two resources, how they should be laid out, how often they should be updated, and a ton more.   Read More
Episode 598: What On Earth is an Office Manager Supposed to Do?
Kiera is spilling secrets on what makes the best of the best office managers. She even reads excerpts from her up-and-coming book. Listen to this episode to hear more about the following:          What should Kiera name her book? Suggest ideas and potentially win a $100 Amazon gift card.          ...  Read More
Episode 597: The Elite 5 Star Patient Experience
Kiera and Tiff are continuing to share 12 themes that every single dental practice should implement. These Wednesday episodes are the teasers; the Dental A-Team will dive in fully come 2023, month by month. This episode looks at your practice’s patient experience in detail. We’re talking new...  Read More
Episode 596: The Unfiltered and Dark Side of Business and How to WIN! With Ashley Joves
This episode is a raw reflection by Kiera on the Little Black Dress Podcast with Dr. Ashley Joves (a cosmetic dentist). Nothing is off limits — Kiera shares her experience with eating disorders, a path to divorce, suicide consideration, IVF … all while building a business. If you take anything away...  Read More
Episode 595: "I Don't Have The Time" and Other Lies we Tell Ourselves.
Kiera is cutting through the chatter and getting to the root cause of the phrase “I don’t have time.” She dives into how prioritization and discipline play a role in getting tasks done, why not having time is just an excuse, and the two options you have to get everything done you need to.  Read More
Episode 594: Is Your Billing Healthy? Check Those Two Numbers!
We’re continuing with our weekly introduction to 12 systems — something the Dental A-Team will dive into in full starting 2023. This episode focuses on making billing easy and healthy. Kiera and Tiff share tips on …           How to set up a solid billing department,                The two numbers...  Read More
Episode 593: How to Make Your Meetings Effective? With Dana Morsell.
If you’re looking for improved systems, elevated patient experiences, and a supportive culture for your team, that can start with holding an effective meeting. In this episode, Dana and Kiera talk about who should be running which meetings in your practice, and what makes an effective meeting —...  Read More
Episode 592: Accepting Change
Kiera reflects on the different versions of herself she was in 2019, 2020, 2021, and now — and why the changes she’s gone through have made her a better person. She applies this idea, of accepting change, to the world of dentistry, sharing positive ways to get through the changes of turnover,...  Read More
Episode 591: Doctors, Here’s How to Optimize Your Practice!
We continue the 12 system themes with theme 2 out of 12: Doctor Optimization! Our doctors are often overlooked when it comes to the systems established in a practice, so this episode dives into how their role can help the team function as well as possible. Kiera and Tiff discuss how doctors can … ...  Read More
Episode 590: Unfiltered Advice on Choosing a Financial Advisor. With Ryan Isaac.
Financial advisor Ryan Isaac is on the podcast once again to give advice on selecting a financial advisor, including whether or not you should even get one. Together with Kiera, Ryan covers the following in this episode:          What a financial advisor does               How to hire a financial...  Read More
Episode 589: Magic Out-of-Network Verbiage That will get You Patients
Tiffanie is giving fantastic verbiage that your practice needs to start using when retaining current patients and enticing new patients when you’ve dropped insurance. Hey, Dental A Team listeners, this is Kiera and you guys, I am beyond giddy about the fact that we are having a way for you...  Read More
Episode 588: Implement Those 12 Systems in our Practices 2024 Strategy- You will be Shocked.
This is week one of 12 systems you should baseline by the end of this year, to get your practice ready for 2024. Kiera and Spiffy Tiffy break down the difference between management and leadership by touching on how to …                  Be a leader and manage your team without being a...  Read More
Episode 587: Is Your Practice Making This Marketing Mistake? With Kayvan Mott.
In this episode, Kiera is joined by Kayvan Mott, cofounder of The Doc Sites, which builds websites for dental and medical offices. It’s a great first dive into the importance of a great website for your practice. Listen up to learn about:          Why SEO is important               Three things to...  Read More
Episode 586: To TikTok (& Other Social Media) or Not?
It’s a part of most people’s lives, so should it be part of your practice? In this episode, Kiera and Tiff talk social media and dentistry — where does it fit in? Who in your practice should post, and how often? What are you gaining by posting? — all these questions and more! Transcript: [music]...  Read More
Episode 585: Is Your Practice Really Systematized?
Tiff and Kiera are mapping out 2023 for you with Dental A-Team’s new 12 systems. This is a track system to put in place to allow your practice to maximize production. Each month, your practice will focus on perfecting a certain system. For example, in May, review your scheduling; in September,...  Read More
Episode 584: Financial Freedom? It can be Yours. See How.
Kiera and Brit are here to geek out on business financing. In this episode, the two break down a ton of finance-related topics to help you get your practice in ship-shape for the end of 2022. Together, they touch on …            What a profit and loss statement is               Ways to increase...  Read More
Episode 583: 3 Tips to Improve Your Hygiene Team
Kiera is showing some hygiene love today! She shares tips she’s seeing work in the most elite dental practices to improve the flow of the hygiene team. Hygienists, in your dental practices you should be …          Tracking your production               Maximizing down time            ...  Read More
Episode 582: Are You Getting the Important Things Done?
It’s time for one of Kiera’s favorite topics: tackling the important versus the urgent. Ever notice that you always have time to do the things you like to do, but never have enough for the tasks you don’t care for? For example, recare outbound calls or tracking overhead. In this episode, Kiera...  Read More
Episode 581: Is Your Practice Elite Status Worthy?
Kiera is featured on the Navigating Dental Insurance Podcast with Jordon Comstock to talk about practices shifting from preferred provider organization (PPO) health insurance to fee-for-service insurance. Together, they touch on:          Why a practice should move to fee-for-service            ...  Read More
Episode 580: Hard Conversation Tips with Expert Dental Consultants- Tiffany Trader, Britany Stone and Dana Morsell
Miscommunication happens in every office, but in this episode, Kiera shares tips for navigating the many interpersonal dynamics in an office. She touches on her own communication styles with the Dental A-Team Consultants, Tiff, Brit, and Dana; why frustrations happen when communicating; and how to...  Read More
Episode 578: Pediatric Practice Hacks!
Kiera dives into her favorite tips for pediatric dental offices — and even general dentists — to streamline the workplace. She touches on …          How to schedule smart and maximize the middle of the day               Why and when to consider utilizing a hygienist               What the...  Read More
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