Everyday Practices Dental Podcast
Everyday Practices Dental Podcast
Everyday Practices follows Regan Robertson, Sara Hansen as they interview dental professionals about everything related to dental practice ownership from productivity & finances, patient interaction, leadership, and more.
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Is Your Website Putting You at ADA Compliance Risk? (E.332)

Is Your Website Putting You at ADA Compliance Risk? (E.332)

6/24/2026 7:58:06 AM   |   Comments: 0   |   Views: 29


“The whole patient experience starts, you know, before they even walk in your door.”- Dr. Tessa Miller


Episode Overview

Dr. Tessa Miller shares why she took a closer look at her website after hearing about small businesses being hit with ADA-related website lawsuits. The conversation goes beyond compliance and into what patients experience before they ever call, schedule, or walk through your doors. In this episode, you’ll hear how your website can help:


• Create trust before the first appointment
• 
Make information easier for patients to access
• 
Support patients with different accessibility needs
• 
Reflect the real feel of your team and office
• 
Help anxious patients feel more prepared
• 
Make forms, photos, reviews, and navigation part of the patient experience

Important Note

This episode is for educational discussion only and should not be treated as legal advice. The accessibility icon or website tool discussed in this episode can support the user experience, but it should not be treated as a complete ADA or WCAG compliance solution. Website accessibility may require a broader review of your site structure, forms, images, captions, navigation, patient portals, and overall usability. Practices should work with their website provider and qualified legal or compliance counsel to understand what applies to their specific website. Need help identifying potential accessibility gaps on your dental website? Schedule a website review with Phoenix Dental Agency.


What You’ll Learn

• Why website accessibility matters for dental practices
• 
Why an accessibility icon is not a complete compliance strategy
• 
How patients judge your practice before they ever call
• 
Why authentic photos build more trust than stock images
• 
How online forms can help anxious patients feel more prepared
• 
Why your website should match the care your team provides in person

Why Dentists Should Listen

Your website is not just a marketing tool. It is often the first patient experience. If your website is hard to use, outdated, confusing, or missing important accessibility considerations, patients may lose confidence before they ever meet you. This episode helps dental practice owners look at their website through a better question: Is my website helping every patient feel welcome, or is it creating friction before they ever call?


Is Your Website Putting You at ADA Compliance Risk



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